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Technical Writer

At BCM One, we power global business connectivity through industry-leading voice, data, and managed network solutions, supporting customers across markets and geographies. As a rapidly growing global telecoms company, we invest in people who want to build meaningful careers, not just fill roles.

We are excited to be adding a Technical Writer with experience in technology or technical documentation to our growing team. In this role, you will collaborate closely with marketing, product, engineering, and support teams to transform complex technical information into clear, trusted documentation that drives consistency, usability, and scale. This is an ideal opportunity for someone who is eager to grow their skills while contributing to products and platforms used worldwide. You will develop technical depth, expand cross-functional influence, and grow alongside a company shaping the future of connectivity.

Work Locations:

This is a hybrid or remote optional position with the ability to be based out of one of the following office locations: Grand Rapids, Michigan, Herndon, Virginia, Alpharetta, Georgia, or Blue Bell, Pennsylvania. This position must live and be authorized to work in the United States; it is not eligible for relocation or sponsorship.

Hours:

Eastern business hours

What You Will Do:

• Writing, editing, and maintaining operational and partner-facing documentation, including SOPs, technical guides, workflows, and knowledge base articles
• Reviewing and editing marketing copy, including long-form blogs and product-related content
• Producing documentation for new product releases, service updates, and operational changes within our eCommerce brands
• Attending product, marketing, and cross-functional meetings to understand upcoming initiatives and proactively plan documentation needs
• Partnering closely with Engineering and Support teams to identify documentation gaps and keep content current
• Organizing and maintaining documentation in tools such as Confluence, Docs360, and Elevio, with a focus on version control and usability
• Helping evolve documentation standards, templates, and style guides to improve consistency and efficiency

What You Will Need:

• Bachelor's degree in writing, communications, English, or a related field
• 1+ years of experience writing documentation in a technical, operational, SaaS, or regulated environment
• Experience with telecom, VoIP, or related software and technology is a plus
• Experience using documentation or knowledge base tools such as Confluence, Docs360, LMS or similar platforms
• Exceptional writing and editing skills with a sharp eye for detail
• Expertise in Microsoft Word and document formatting
• Experience translating technical or operational concepts into clear, audience-appropriate content
• Comfort working with cross-functional teams and proactively seeking information
• Strong organizational skills and the ability to manage multiple competing deadlines
• A collaborative mindset and the confidence to insert yourself into conversations when clarification is needed

Who We Are:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we've brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don't offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission "to provide a world-class experience with every human interaction" seriously, which means everything you do makes a difference. And we're committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don't just become part of our growth story, we become part of yours.

Why BCM One:

We are committed to creating an environment that fosters accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team:

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized:

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development, and career growth.

Your Voice is Heard:

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

How we take care of you:

• Competitive industry salaries
• Comprehensive medical, dental, and vision insurance
• Company-provided life and disability insurance
• Matching 401 (k) plan
• Employee Emergency Assistance Fund
• Paid holidays and vacation time
• FMLA

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.