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Remote Knowledge Base Writer Jobs (NOW HIRING)

Indotronix International Corporation

$19 - $21/hr

Execute Knowledge Base (KB) articles to provide effective and timely analysis, troubleshooting and ... Must be fluent in English, with the ability to read, write, and comprehend Desired Skills

Getinge

Medical Writer (Remote, US)

Boston, MA · On-site +1

Required Knowledge, Skills and Abilities * Bachelors Degree in a relevant scientific discipline, or ... The base salary for the position is a minimum of $105,000 and a maximum of $115,000 #LI-JF1 #LI ...

Getinge

Medical Writer (Remote, US)

Boston, MA · On-site +1

Required Knowledge, Skills and Abilities * Bachelors Degree in a relevant scientific discipline, or ... The base salary for the position is a minimum of $105,000 and a maximum of $115,000 #LI-JF1 #LI ...

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How much do remote knowledge base writer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote knowledge base writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What is a Remote Knowledge Base Writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a Remote Knowledge Base Writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
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Remote Knowledge Base Writer jobs near you
Customer Service Specialist (Ecommerce) (Remote)

Customer Service Specialist (Ecommerce) (Remote)

VASL

San Francisco, CA • On-site, Remote

$20 - $26.25/hr

Full-time

Re-posted 9 days ago

Job description

Title: Customer Service Specialist (Ecommerce)
Job Type: Full-Time, Remote
Timings: 9 PM - 4 AM (Pakistan Standard Time)
Overview:
We're looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience. This role combines hands-on support with process improvement and automation.
Key Responsibilities:
  • Respond to customer inquiries via email, phone, and chat
  • Assist with orders, shipping, returns, and product questions
  • Manage shipments using ShipStation
  • Troubleshoot delivery issues and order errors
  • Process refunds, replacements, and updates
  • Answer reviews
    AI & Automation (Key Part of Role)
  • Identify repetitive customer questions and patterns
  • Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.)
  • Create and refine response templates and knowledge base content
  • Train and improve AI responses to match brand voice
  • Monitor performance and suggest improvements to reduce support volume
    Requirements:
  • 1-3 years of eCommerce customer service experience
  • Must be proficient in ShipStationStrong written and verbal communication skills
  • Comfortable handling both calls and high-volume email support
  • Interest or experience in AI tools, automation, or process improvement
VASL logo

About VASL

Sourced by ZipRecruiter

Industry

Business management consulting

Company size

11 - 50 Employees

Headquarters location

San Francisco, CA, US

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