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Remote Knowledge Base Writer Jobs in Illinois (NOW HIRING)

Advyzon

Customer Education Specialist

Chicago, IL · On-site +1

Own and continuously improve the Knowledge Base and training documentation * Ensure all resources ... Experience creating multi-format educational content (video, written, live sessions) * Strong ...

Siege Media

Freelance Content Writer

Chicago, IL · On-site +1

Siege Media is a growing and remote-first organic growth agency! We are nationally recognized on ... Extensive knowledge of niche topics within the health, legal, finance, and/or tech industries

Siege Media

Freelance Financial Content Writer

Chicago, IL · On-site +1

$22 - $28/hr

Siege Media is a growing and remote-first GEO agency! We are nationally recognized on Inc.'s Best ... Extensive knowledge of niche topics including digital currency, financial planning, passive income ...

Pldi

Call Center Representative

Chicago, IL · On-site +1

$16.50 - $20.50/hr

Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills

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Remote Knowledge Base Writer information

What is a Remote Knowledge Base Writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a Remote Knowledge Base Writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
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Remote Knowledge Base Writer jobs near you
Customer Education Specialist

Customer Education Specialist

Advyzon

Chicago, IL • On-site, Remote

Full-time

Posted 24 days ago

Job description

Role Overview
The Customer Education Specialist is responsible for designing, developing, and delivering scalable training programs and product education initiatives that drive user understanding, feature adoption, and overall client success.
This role works cross-functionally with Product, Service/Support, and Marketing teams to translate complex platform functionality into clear, engaging, and user-focused training experiences and resources. The ideal candidate is equal parts educator, content strategist, and product translator-someone who can turn complexity into clarity at scale.
Key Responsibilities
Training Programs & Delivery
  • Support the development of scalable training initiatives, including webinars, structured learning programs, and other one-to-many education efforts
  • Continuously evaluate and improve training programs based on engagement metrics and user feedback
  • Facilitate and moderate live training sessions, workshops, webinars, and other training outlets as needed
Content Development & Strategy
  • Create and maintain high-quality product education content across formats, including video, written documentation, and live training materials
  • Ensure consistency in messaging, tone, and accuracy across all training and content resources
  • Contribute to the evolution and scalability of training programs and content strategies
Product Collaboration & Enablement
  • Partner closely with Product teams to support feature launches through training, documentation, and user-facing communications
  • Translate complex workflows and functionality into clear, actionable, and user-friendly content
  • Provide feedback to Product teams based on user interactions, training sessions, and identified documentation gaps
Systems & Process Improvement
  • Identify and recommend improvements to systems and processes that enhance training delivery and user engagement
  • Drive efficiencies and scalability across training and enablement initiatives
  • Help implement tools or workflows that improve content creation and distribution
Knowledge Base & Documentation
  • Own and continuously improve the Knowledge Base and training documentation
  • Ensure all resources are accurate, up-to-date, and aligned with product updates
  • Optimize documentation to promote user self-service and reduce support dependency
Cross-Functional Support
  • Serve as a subject matter resource for Service, Support, and Product teams on training materials and platform functionality
  • Support internal enablement initiatives and help bridge communication between product development and user experience
  • Collaborate across teams to ensure alignment in how the platform is presented and understood

Qualifications
  • 3+ years of experience in training, product education, customer enablement, or a related role in finance (CFP or financial designation a plus)
  • Experience creating multi-format educational content (video, written, live sessions)
  • Strong ability to simplify complex concepts into clear, user-friendly materials
  • Experience working cross-functionally with Product, Marketing, and Customer Success teams
  • Excellent communication, presentation, and facilitation skills
  • Strong organizational skills with the ability to manage multiple projects simultaneously
  • Familiarity with learning management systems (LMS), knowledge base tools, or content platforms is a plus

Preferred Skills
  • Experience in SaaS, fintech, or platform-based products
  • Data-driven mindset with the ability to use metrics to improve training effectiveness
  • Comfort with webinar tools, video creation software, and documentation platforms
  • Experience supporting product launches or feature rollouts

Impact & Success Metrics
  • Increased adoption of product features and core workflows
  • Improved effectiveness and scalability of training programs and documentation
  • Reduced support burden through enhanced self-service resources
  • Strong alignment across Product, Service/Support, and Training teams

Targeting a $65-$75k base, and a 15 to 25% bonus target
This is a remote position within the approved states.

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