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Remote Knowledge Base Writer Jobs in Decatur, IL

Humana

Manager, Care Management Support

Decatur, IL · On-site +1

Knowledge of community health and social service agencies and additional community resources ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Humana

Manager, Care Management Support

Decatur, IL · On-site +1

Knowledge of community health and social service agencies and additional community resources ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Humana

Manager, Care Management Support

Decatur, IL · On-site +1

Knowledge of community health and social service agencies and additional community resources ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Humana

Manager, Care Management

Decatur, IL · Remote

Create a productive and positive department through written and verbal communication, briefings and ... Knowledge of Medicaid/Medicare, and long-term care guidelines, benefits and policies and procedures.

Humana

Manager, Care Management

Decatur, IL · Remote

Create a productive and positive department through written and verbal communication, briefings and ... Knowledge of Medicaid/Medicare, and long-term care guidelines, benefits and policies and procedures.

Humana

Manager, Care Management

Decatur, IL · Remote

Create a productive and positive department through written and verbal communication, briefings and ... Knowledge of Medicaid/Medicare, and long-term care guidelines, benefits and policies and procedures.

All JobsKnowledge Base Writer JobsRemote Knowledge Base Writer JobsRemote Knowledge Base Writer Jobs in Decatur, IL

Remote Knowledge Base Writer information

See Decatur, IL salary details

$11

$23

$41

How much do remote knowledge base writer jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for remote knowledge base writer in Decatur, IL is $23.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $27.07 per hour, depending on experience, location, and employer.

What is a Remote Knowledge Base Writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a Remote Knowledge Base Writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
What are popular job titles related to Remote Knowledge Base Writer jobs in Decatur, IL? For Remote Knowledge Base Writer jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Base Writer jobs in Decatur, IL look for? The top searched job categories for Remote Knowledge Base Writer jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Remote Knowledge Base Writer jobs? Cities near Decatur, IL with the most Remote Knowledge Base Writer job openings:
Remote Knowledge Base Writer jobs near you
Infographic showing various Remote Knowledge Base Writer job openings in Decatur, IL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $49,002 per year, or $23.6 per hour.
Care Management Associate (Remote - Illinois)

Care Management Associate (Remote - Illinois)

CVS Health

Decatur, IL • Remote

$18.50 - $38.82/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Health Aetna has an opportunity for a full-time Care Management Associate (CMA). In this role, you will support the coordination of medical and social services for members by assisting with care team intake, task triage, outreach, and care plan implementation.

The CMA plays a key role in promoting effective utilization of healthcare services, supporting quality outcomes, and ensuring compliance with regulatory and accreditation standards.

Key Responsibilities
  • Review, prioritize, and triage incoming Care Team tasks to ensure timely follow-up and resolution
  • Screen members using established guidelines and business rules to identify care needs and required services
  • Initiate referrals to Case Management, Disease Management, LTSS, and other specialty programs as appropriate
  • Conduct outreach to members, providers, and care team partners to support care coordination efforts
  • Utilize internal systems to document member information, outreach, and case activity accurately and timely
  • Support the development and implementation of member care plans under the direction of clinical staff
  • Coordinate healthcare services and assist in identifying in-network, cost-effective care options
  • Perform non-clinical research to support case development, maintenance, and closure
  • Communicate effectively with internal teams, providers, and members to facilitate care delivery
  • Provide administrative and operational support, including call handling, issue resolution, and task follow-up
  • Maintain accurate, complete, and audit-ready documentation in compliance with company policies and regulatory requirements
  • Adhere to all compliance standards, including CMS, NCQA, URAC, and internal quality guidelines
Required Qualifications
  • 2-4 years of experience in a healthcare setting (e.g., medical assistant, office assistant, care coordination support)
  • Strong computer proficiency, including Microsoft Word and Excel
  • Ability to navigate multiple systems and manage tasks efficiently in a fast-paced environment
Preferred Qualifications
  • Strong verbal and written communication skills, including telephonic outreach
  • Knowledge of basic medical terminology and care management concepts
  • Excellent organizational and time management skills with attention to detail
  • Customer-focused approach with the ability to resolve issues proactively
  • Ability to collaborate effectively within a multidisciplinary team
Education
  • High School Diploma or GED required
Work Environment & Expectations
  • 100% remote position
  • Must maintain a dedicated, distraction-free workspace
  • Candidates must have reliable childcare or dependent care arrangements during working hours
  • Ability to manage a high-volume workload and meet productivity and documentation requirements

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/21/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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