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Remote Knowledge Base Writer Jobs in Quincy, IL (NOW HIRING)

Dulyhealthandcare

EMR Lead Support Specialist

Quincy, IL · On-site +1

$22.68 - $34.02/hr

Hybrid or remote work flexibility may be considered based on organizational needs. * Collaborative ... Maintain current knowledge of Epic functionality, healthcare regulations, clinical workflows, and ...

Humana

Manager, Care Management

Quincy, IL · Remote

Create a productive and positive department through written and verbal communication, briefings and ... Knowledge of Medicaid/Medicare, and long-term care guidelines, benefits and policies and procedures.

Humana

Manager, Care Management

Quincy, IL · Remote

Create a productive and positive department through written and verbal communication, briefings and ... Knowledge of Medicaid/Medicare, and long-term care guidelines, benefits and policies and procedures.

Humana

Manager, Care Management

Quincy, IL · Remote

Create a productive and positive department through written and verbal communication, briefings and ... Knowledge of Medicaid/Medicare, and long-term care guidelines, benefits and policies and procedures.

All JobsKnowledge Base Writer JobsRemote Knowledge Base Writer JobsRemote Knowledge Base Writer Jobs in Quincy, IL

Remote Knowledge Base Writer information

See Quincy, IL salary details

$11

$24

$42

How much do remote knowledge base writer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote knowledge base writer in Quincy, IL is $24.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.84 per hour, depending on experience, location, and employer.

What is a Remote Knowledge Base Writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a Remote Knowledge Base Writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
What are popular job titles related to Remote Knowledge Base Writer jobs in Quincy, IL? For Remote Knowledge Base Writer jobs in Quincy, IL, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Base Writer jobs in Quincy, IL look for? The top searched job categories for Remote Knowledge Base Writer jobs in Quincy, IL are:
What cities near Quincy, IL are hiring for Remote Knowledge Base Writer jobs? Cities near Quincy, IL with the most Remote Knowledge Base Writer job openings:
Remote Knowledge Base Writer jobs near you
Infographic showing various Remote Knowledge Base Writer job openings in Quincy, IL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $50,447 per year, or $24.3 per hour.

EMR Lead Support Specialist

Dulyhealthandcare

Quincy, IL • On-site, Remote

$22.68 - $34.02/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

At Quincy Medical Group, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

About the Role:

As an EMR Informatics Specialist at Quincy Medical Group, you will serve as a key resource in optimizing the electronic medical record (EMR) experience for providers and staff across the organization. With a primary focus on Epic, you will bridge the gap between clinical operations and technology by translating complex system functionality into practical, efficient workflows that support patient care and operational excellence.

This role combines system support, workflow analysis, training, and process improvement. You will partner with clinical and operational teams to identify opportunities for optimization, troubleshoot challenges, and implement solutions that improve the user experience and maximize the value of our EMR system. This position is ideal for someone who is naturally curious, enjoys solving complex problems, and takes ownership of driving meaningful improvements.

Schedule & Work Environment

  • Full-time position, Monday-Friday, daytime hours.
  • Position based in Quincy, Illinois.
  • Occasional travel between QMG locations may be required.
  • Hybrid or remote work flexibility may be considered based on organizational needs.
  • Collaborative environment working with clinical, operational, and information technology teams.

Primary Responsibilities

  • Serve as a primary resource for Epic system support, optimization, and end-user issue resolution across clinical and operational departments.
  • Design, deliver, and maintain Epic training programs for new hires and existing team members, adapting content to support role-specific workflows and learning styles.
  • Analyze workflow inefficiencies, identify system gaps, and recommend solutions that improve operational effectiveness and user experience.
  • Partner with clinical and operational stakeholders to gather requirements, document workflows, and support system build or configuration enhancements.
  • Troubleshoot complex EMR issues and coordinate resolution efforts while maintaining ownership of follow-through and communication.
  • Participate in Epic upgrades, new functionality implementation, module rollouts, and go-live activities.
  • Develop and maintain job aids, tip sheets, workflow documentation, and training materials.
  • Monitor support requests and identify trends that may indicate training opportunities or system improvement needs.
  • Collaborate with information technology teams, clinical leaders, and department managers to support organizational initiatives.
  • Maintain current knowledge of Epic functionality, healthcare regulations, clinical workflows, and industry best practices.
  • Perform other duties as assigned to support informatics and operational excellence initiatives.

Qualifications

  • Experience working directly within Epic in a clinical, operational, training, or information technology support capacity required.
  • Epic Credentialed Trainer (CT) certification required or ability to obtain within an established timeframe after hire.
  • Demonstrated ability to analyze complex problems, identify root causes, and implement effective solutions.
  • Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
  • High attention to detail and strong organizational skills.
  • Ability to work independently, prioritize responsibilities, and manage multiple projects simultaneously.
  • Clinical background in nursing, medical assisting, health information management, or a related healthcare field preferred.
  • Experience in ambulatory, inpatient, or multispecialty healthcare settings preferred.
  • Knowledge of healthcare informatics principles preferred.
  • Additional Epic certifications preferred.

Benefits

  • Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
  • Access to a mental health benefit at no cost.
  • Employer provided life and disability insurance.
  • $5,250 Tuition Reimbursement per year.
  • Immediate 401(k) match.
  • 40 hours paid volunteer time off.
  • A culture committed to community engagement and social impact.
  • Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

The compensation for this role includes a base pay range of $22.68 - $34.02 per hour with actual pay determined by experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through bonuses and other incentives. Base pay is only a portion of the total rewards package.

If you are committed to putting our patients first and helping shape the future of care, you belong at QMG.

Apply