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Remote Knowledge Base Writer Jobs in Illinois (NOW HIRING)

micro1 AI

Medical Writing Manager

Naperville, IL · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging ... No prior experience in AI is required -- your domain knowledge is what matters. Scope of Work

micro1 AI

Medical Writing Manager

Chicago, IL · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging ... No prior experience in AI is required -- your domain knowledge is what matters. Scope of Work

micro1 AI

Medical Writing Manager

Springfield, IL · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging ... No prior experience in AI is required -- your domain knowledge is what matters. Scope of Work

micro1 AI

Medical Writing Manager

Peoria, IL · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging ... No prior experience in AI is required -- your domain knowledge is what matters. Scope of Work

micro1 AI

Medical Writing Manager

Rockford, IL · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging ... No prior experience in AI is required -- your domain knowledge is what matters. Scope of Work

micro1 AI

Medical Writing Manager

Aurora, IL · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging ... No prior experience in AI is required -- your domain knowledge is what matters. Scope of Work

micro1 AI

Medical Writing Manager

Joliet, IL · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging ... No prior experience in AI is required -- your domain knowledge is what matters. Scope of Work

Cyclotron, Inc.

Innovation Strategist

Chicago, IL · On-site +1

$125K - $144K/yr

Remote (US or Canada) Rate: $125,000-$145,000 USD (rates vary in Canada) Position Overview ... Contribute to internal knowledge base and best practices. Qualifications * 5+ years in innovation ...

Harris

(Remote) Systems Operations Analyst

Virginia, IL · Remote

Contribute accurate knowledge base documentation, troubleshooting guidance, and training materials ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

New

Harris

(Remote) Systems Operations Analyst

Tennessee, IL · Remote

Contribute accurate knowledge base documentation, troubleshooting guidance, and training materials ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

New

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Remote Knowledge Base Writer information

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

What are the most commonly searched types of Knowledge Base Writer jobs in Illinois?

The most popular types of Knowledge Base Writer jobs in Illinois are:

What are popular job titles related to Remote Knowledge Base Writer jobs in Illinois?

For Remote Knowledge Base Writer jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Knowledge Base Writer jobs in Illinois look for?

The top searched job categories for Remote Knowledge Base Writer jobs in Illinois are:

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Cities in Illinois with the most Remote Knowledge Base Writer job openings:

Remote Knowledge Base Writer jobs near you

Health & Benefits - AI Bot Optimization Specialist (Remote)

Inspira Financial

Oak Brook, IL • On-site, Remote

Full-time

Posted 12 days ago

Inspira Financial rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

The AI Bot Optimization Specialist owns the ongoing performance, testing, and refinement of Inspira's virtual agent experience. This role analyzes conversation-level and aggregate performance data, runs structured tests ahead of and following changes, and tunes the AI Bot configuration and conversational flows to improve resolution rate, deflection, and customer satisfaction. The Bot Optimization Specialist works in close partnership with the Content Specialist(s), translating performance data into prioritized content and configuration fixes, and shares accountability for the digital experience's overall self-service effectiveness.
  • Own day-to-day performance monitoring, testing, and refinement of Inspira AI bot, including, but not limited to, Fin Voice where applicable, targeting resolution rate, deflection, and CSAT goals.
  • Conduct weekly review of conversation transcripts, escalations, and handoffs to identify knowledge gaps, mis-routed intents, and breakdowns in bot understanding.
  • Design and execute structured test scenarios, including regression and A/B testing of flows and prompts, prior to and following knowledge base or configuration changes.
  • Tune AI bot's retrieval configuration, intents, and conversational flows based on performance data and testing outcomes.
  • Partner with the Content Specialist to translate identified knowledge gaps into prioritized content tickets, and validate that published fixes resolve the underlying issue.
  • Monitor and test configuration changes affecting AI bot's suggestions for human agents.
  • Maintain a bot performance dashboard covering resolution rate, deflection rate, CSAT, and escalation volume, reporting trends to leadership on a monthly cadence.
  • Lead root-cause analysis for significant bot performance dips or recurring failure patterns, driving remediation with the Content Specialist and platform/IT support as needed.
  • Monitor AI Insights, including CX Score, Topics Explorer, and Trends reports, to identify emerging customer topics not yet covered by the bot.
  • Make light, time-sensitive content corrections directly, such as typo fixes or quick clarifications, to resolve an active bot failure, coordinating promptly with the Content Specialist to formalize the change.
  • Support new bot use case rollouts, including test plan development and go-live monitoring for new flows or digital agent capabilities.
  • Stay current on AI platform updates and features, evaluating applicability to Inspira's use case.
  • Perform other duties as assigned.

Education & Experience:
  • 2+ years of experience in conversational AI or chatbot optimization, digital customer experience analytics, or CX systems administration; experience with Intercom Fin or a comparable AI virtual agent platform strongly preferred.
  • Experience with contact center or digital CX performance metrics, including resolution rate, deflection rate, CSAT, and NPS, required.
  • Familiarity with prompt engineering, RAG-based retrieval systems, or conversational flow design preferred.
  • Experience with A/B testing, structured QA, or data-driven experimentation in a customer-facing digital tool preferred.
  • Bachelor's degree in Business, CX, Data Analytics, Computer Science, or a related field preferred; equivalent experience considered.

Skills & Abilities:
  • Strong analytical skills; able to interpret conversation-level and aggregate performance data to identify patterns and root causes.
  • Detail-oriented and methodical approach to testing; able to design and execute structured test plans before deploying changes into a live customer-facing environment.
  • Working understanding of how knowledge base content quality drives bot performance; able to translate bot failures into clear, actionable content or configuration requests.
  • Comfortable partnering across content, platform administration, and compliance functions to resolve performance issues.
  • Effective communicator; able to present bot performance trends and recommendations to non-technical leadership audiences.
  • Comfortable operating in a fast-paced, iterative environment with frequent testing cycles and evolving platform capabilities.
  • Demonstrates the highest degree of honesty, integrity, and ethical conduct in all professional activities.

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