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Remote It Support Technician Jobs in Raleigh, NC

Hitachi, Ltd.

Senior IT Technical Project Manager

Raleigh, NC · On-site +1

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: No Join a team that's shaping the ... support a rapidly growing business. You'll collaborate with experts across regions, manage ...

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: No Join a team that's shaping the ... support a rapidly growing business. You'll collaborate with experts across regions, manage ...

Hitachi, Ltd.

Senior IT Technical Project Manager

Raleigh, NC · On-site +1

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: Yes Step into a high-impact role with ... support you during the job application process. This is solely for job seekers with disabilities ...

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: Yes Step into a high-impact role with ... support you during the job application process. This is solely for job seekers with disabilities ...

Baxter

Technical Support Specialist

Raleigh, NC · Remote

$64K - $88K/yr

Associate degree in Information Technology, Computer Science, a technical discipline, or equivalent work experience. * 1+ years of technical troubleshooting experience in a remote support environment.

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All JobsIt Support Technician JobsRemote It Support Technician JobsRemote It Support Technician Jobs in Raleigh, NC

Remote It Support Technician information

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How much do remote it support technician jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote it support technician in Raleigh, NC is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.55 per hour, depending on experience, location, and employer.

What is a remote IT support technician?

A Remote IT Support Technician is a professional who provides technical assistance and troubleshooting services to users and organizations from a remote location. They help resolve hardware, software, and network issues by communicating with clients via phone, email, or remote desktop tools. Their responsibilities often include installing software, diagnosing and repairing technical problems, and guiding users through solutions. These technicians play a crucial role in maintaining the IT infrastructure and ensuring minimal downtime without having to be physically present on-site.

What does a remote IT support technician do?

A remote IT support technician works from home to assist a business with software, hardware, computer systems, and networks. You typically answer questions from network or computer users over the phone or via the internet. Your duties include helping these employees or customers troubleshoot technical problems. During a support call or chat, you get information from the customer, define the issue, and provide a solution. Some remote IT support technicians have further maintenance responsibilities. For example, you may update software, communicate with employees to notify them of changes, and set up access for new workers.

What are the key skills and qualifications needed to thrive as a remote IT support technician?

To thrive as a Remote IT Support Technician, you need strong problem-solving skills, knowledge of computer hardware and software, and a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and network troubleshooting applications is typically required. Exceptional communication, patience, and customer service skills help technicians effectively resolve user issues remotely. These skills ensure efficient technical support, minimize downtime, and maintain user satisfaction in a distributed work environment.

What are some common challenges faced by remote IT support technicians and how can they be managed effectively?

Remote IT Support Technicians often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating technical solutions clearly to users with varying levels of tech proficiency. To manage these challenges, technicians rely on robust remote access tools, clear documentation, and effective communication skills. Staying organized and continuously updating technical knowledge also helps in providing prompt, efficient support and maintaining a positive user experience.

What is the difference between Remote It Support Technician vs Help Desk Technician?

AspectRemote It Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentRemote, client sites, or officeHelp desk, call center, or remote
Industry UsageIT services, tech support companiesIT support, customer service
Search IntentRemote IT support roles, technical troubleshootingHelp desk jobs, technical support

The main difference between a Remote It Support Technician and a Help Desk Technician lies in their scope and work environment. Remote It Support Technicians often handle complex technical issues remotely and may work in various settings, while Help Desk Technicians typically focus on initial support and troubleshooting via phone or chat. Both roles require similar certifications and are essential in IT support industries.

More about Remote It Support Technician jobs

What are the most commonly searched types of It Support Technician jobs in Raleigh, NC?

The most popular types of It Support Technician jobs in Raleigh, NC are:

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For Remote It Support Technician jobs in Raleigh, NC, the most frequently searched job titles are:

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The top searched job categories for Remote It Support Technician jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote It Support Technician jobs?

Cities near Raleigh, NC with the most Remote It Support Technician job openings:

Remote It Support Technician jobs near you
Infographic showing various Remote It Support Technician job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,684 per year, or $24.4 per hour.

Account Executive -- United States (Remote) (Contract position)

Aspire IT Systems LLC

Chapel Hill, NC • Remote

Contractor

Re-posted 25 days ago

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Job description

About the role

Aspire IT Systems is a technology solutions provider specializing in enterprise networking, network security, cloud infrastructure, and AV, broadcast & media integration. We work with enterprise, production, and media organizations to design and deliver high-performance environments that support collaboration, content creation, and modern media workflows.

We are looking for an aggressive, hunter-style Account Executive to drive net-new business across the United States. Must be authorized to work in the US without sponsorship. This role is ideal for someone who knows how to create pipeline, build relationships, and close complex opportunities in AV, broadcast, media, and converged IT environments.

Responsibilities

  • Prospect and develop new business across two solution areas: (1) IT infrastructure, enterprise networking, data center, cloud, and network security or (2) AV, broadcast, media, corporate production, live events, and enterprise collaboration; selling into enterprise as well as small and mid-size business accounts.
  • Build and manage a qualified pipeline through outbound prospecting, partner engagement, referrals, industry networking, and direct outreach.
  • Open new accounts and develop relationships across a broad customer base: enterprise and SMB IT buyers or broadcasters, AV integrators, production companies, venues, and media organizations.
  • Lead the full sales cycle from discovery and qualification through proposal, negotiation, and close.
  • Work with internal technical teams and vendor partners to position integrated solutions spanning enterprise and SMB networking, data center and cloud infrastructure, secure access, wireless, switching or AV-over-IP, and media infrastructure.
  • Match the right solution to each account's size and needs, from single-site SMB deployments to complex multi-site enterprise and media environments.
  • Maintain accurate CRM activity, pipeline visibility, and sales forecasting.
  • Represent Aspire IT Systems at customer meetings, partner sessions, and targeted industry events to drive net-new opportunities.

Qualifications

  • Must be authorized to work in the United States without sponsorship.
  • 5+ years in business development, account executive, or solution sales roles with quota-carrying responsibility.
  • Proven success generating net-new opportunities and closing complex solution sales.
  • Background selling in one or both of the core solution areas: IT infrastructure (enterprise/SMB networking, data center, cloud, network security) or AV, broadcast, media, and converged IT/AV solutions.
  • Solid understanding of enterprise and SMB networking, data center and cloud infrastructure, network security, switching, wireless, IP-based media transport, and AV-over-IP.
  • Working knowledge of relevant vendor ecosystems across both areas: networking, data center, cloud, and security platforms such as Cisco, Arista, Netgear, Fortinet, Palo Alto, AWS, Azure, and GCP.
  • Ability to sell across account sizes, from transactional SMB deployments to complex multi-site enterprise and media environments.
  • Ability to engage both technical and business stakeholders with credibility and confidence.
  • Strong communication, presentation, negotiation, and relationship-building skills.
  • Self-motivated, competitive, and comfortable working in a remote, growth-focused sales role.

Compensation & benefits

  • Commission based role: 10% to 20% commission will be paid based on project size.
  • Expected earnings: $200,000 – $300,000.
  • Uncapped commission.

Company Description

www.aspireitsystems.io