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Remote It Help Desk Jobs in Renton, WA (NOW HIRING)

SanMar- External

Microsoft 365 Administrator

Issaquah, WA · On-site +1

$85K - $115K/yr

... remote locations, in partnership with the IT Infrastructure Team. This role supports the health and ... Partner with the Service Desk Supervisor to develop runbooks, knowledge articles, and end-user ...

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All JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Renton, WA

Remote It Help Desk information

See Renton, WA salary details

$14

$26

$38

How much do remote it help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for remote it help desk in Renton, WA is $26.04, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $29.18 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Renton, WA? The most popular types of It Help Desk jobs in Renton, WA are:
What job categories do people searching Remote It Help Desk jobs in Renton, WA look for? The top searched job categories for Remote It Help Desk jobs in Renton, WA are:
What cities near Renton, WA are hiring for Remote It Help Desk jobs? Cities near Renton, WA with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you

Director of Business Development IT Services & Staffing (SMB & MSP Focus)

The AES Group

Bellevue, WA • Remote

Contractor

Posted 11 days ago

Job description

Role: Director of Business Development – IT Staffing (SMB & MSP Focus)
Location: Remote | Hybrid | Onsite – Seattle, WA
Type: Full-time | Contract | Part-time

Drive New Growth. Leverage Relationships. Build Market Leadership at The AES Group INC.

The AES Group INC. is seeking a high-performing Director of Business Development to aggressively expand our IT staffing footprint across SMB and MSP segments. This strategic leadership role is designed for a proven hunter who brings strong existing industry relationships and a consistent record of generating net-new revenue.

Why Join The AES Group INC.?

  • Direct ownership of revenue growth strategy
  • Opportunity to expand a fast-growing IT staffing practice
  • Performance-driven compensation with strong earning potential
  • Established recruitment and delivery infrastructure for rapid fulfillment
  • Leadership visibility and decision-making autonomy
  • Entrepreneurial culture focused on measurable growth

Your Mission

As Director of Business Development, your primary responsibility will be generating net-new business for The AES Group INC. by leveraging your established client relationships and consultative selling expertise. You will own the complete sales lifecycle—from lead generation to contract execution—while positioning AES as a trusted IT staffing partner within the SMB and MSP ecosystem.

Key Responsibilities

  • Drive aggressive net-new logo acquisition across SMB and MSP accounts
  • Leverage existing professional relationships to secure immediate revenue opportunities
  • Develop and execute strategic sales plans focused exclusively on new business generation
  • Build executive-level relationships with hiring managers, procurement leaders, and MSP program stakeholders
  • Identify and penetrate opportunities within MSP/VMS environments
  • Lead consultative sales discussions, solution positioning, proposal development, pricing strategy, and contract negotiations
  • Collaborate closely with recruitment and delivery teams to ensure seamless onboarding and successful fulfillment
  • Maintain disciplined pipeline management, forecasting accuracy, and revenue reporting
  • Monitor IT staffing trends to strengthen AES’s competitive market positioning

Required Qualifications

  • 10+ years of IT staffing or IT solutions/services sales experience
  • Proven track record of new client acquisition within SMB and MSP environments
  • Strong, established industry relationships capable of generating immediate new business
  • Deep understanding of MSP models, VMS platforms, recruitment lifecycle, and staffing operations
  • Consistent history of exceeding revenue targets
  • Exceptional negotiation, consultative selling, and executive relationship management skills
  • Bachelor’s degree in Business, Marketing, HR, or related field (preferred)

Preferred Profile

  • Pure hunter mindset with relationship-driven sales capability
  • Experience selling contract staffing, direct hire, SOW-based engagements, and managed services
  • Ability to independently build pipeline and close high-value staffing agreements
  • Strategic thinker with disciplined revenue forecasting practices

What Success Looks Like

  • Strong new logo acquisition within the first 3–6 months
  • Predictable and growing net revenue contribution
  • Accelerated sales cycles through relationship-led selling
  • High-value client wins across SMB and MSP channels
  • Elevated market positioning for The AES Group INC.

If you are a relationship-driven business development leader with the ability to open doors and close new business, this is your opportunity to make a measurable impact at The AES Group INC.

Ready to make an impact? Apply now and join us on our journey