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Remote It Help Desk Jobs in Renton, WA (NOW HIRING)

University of Washington

Senior Cogito Developer

Seattle, WA · On-site

$104K - $132K/yr

UW Medicine IT Services has an outstanding opportunity for a Senior Cogito Developer . WORK ... Providing production support and respond to help desk tickets related to the BI development tool ...

Pierce County, WA

IT Software Engineer Intern

Tacoma, WA · On-site +1

$22/hr

Extra Hire Remote Employment: Flexible/Hybrid Job Number: 26-00694 Department: Finance & Enterprise ... A positive attitude, willingness to learn, and a desire to help and support co-workers will be key.

Expressable

Speech-Language Pathologist

Seattle, WA · Remote

$81K - $96K/yr

This role is 100% remote . It is required to hold a state license in CA (or be open to obtaining a CA license). Compensation: This is a full-time, exempt, W2-salaried position. The base salary for ...

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Remote It Help Desk information

See Renton, WA salary details

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How much do remote it help desk jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for remote it help desk in Renton, WA is $26.04, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $29.18 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Renton, WA? The most popular types of It Help Desk jobs in Renton, WA are:
What job categories do people searching Remote It Help Desk jobs in Renton, WA look for? The top searched job categories for Remote It Help Desk jobs in Renton, WA are:
What cities near Renton, WA are hiring for Remote It Help Desk jobs? Cities near Renton, WA with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you

Sales Director-IT Consulting

The AES Group

Seattle, WA • Remote

Contractor

Posted 29 days ago

Job description

Role: Sales Director-IT Consulting
Job type: Full-time or Part-time 
Job location: Remote


Let’s create our future together at The AES Group!


About The AES Group:

The AES Group is a premier technology consulting company that has been bringing businesses and talent together for over 20 years to deliver the most innovative technology solutions that create the most positive impact on society. AES has helped over 40 business enterprises, including Fortune 500 companies, engage their customers, empower their employees, and transform their business operations with the power of cloud, data, AI, and other emerging technologies.

As we embark on this journey, we are seeking a Sales Director-IT Consulting who will be responsible for strengthening client relationships, growing the sales pipeline, and driving the revenue growth of The AES Group. 


Job Responsibilities 

  • Identify and qualify sales opportunities through market research, networking, and other channels 
  • Build strong relationships with key decision makers and influencers within target clients with a relentless focus on client value creation 
  • Develop and execute sales plans to achieve and exceed sales targets and analyze trends to continuously improve plans 
  • Prepare and deliver compelling sales presentations to potential clients 
  • Lead negotiations with clients and other stakeholders when closing deals, ensuring a win-win situation for all concerned parties 


Measures of Success 

  • Increasing sales pipeline across all core services of AES 
  • Sales growth across all core services of AES 


Qualifications 

  • Bachelor’s degree in Business, Marketing, or a related field. 
  • Minimum of 8 years of proven track record of sales leadership in the technology services industry. 
  • Excellent communication, negotiation, and presentation skills. 
  • Results-driven with a focus on building new client relationships and exceeding sales targets. 

What we offer:

  • Competitive pay with a focus on your performance and outcomes
  • Professional growth opportunities that enable you to connect and collaborate with industry leaders and drive business value for some of the world's most innovative and forward-thinking companies
  • Open and collaborative environment where your contributions help shape The AES Group into something that works for you, not just a company you happen to work for


Let your future start with The AES Group and join our mission to create the most positive impact on society with the power of technology.


If you are passionate about driving innovation, creating business value to forward-thinking companies, and contributing to the growth of a dynamic firm, we invite you to join The AES Group on this exciting journey.