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It Help Desk Manager Jobs in Renton, WA (NOW HIRING)

MV Transportation

IT Help Desk Support

Kent, WA · On-site

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

MV Transportation

IT Help Desk Support

Kent, WA · On-site

MV Transportation is seeking Seattle-based  IT Help Desk Support.  This individual shall be a ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

MV Transportation

IT Help Desk Support

Kent, WA · On-site

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Experience with desktop, desktop imaging, server and network management tools. * Experience with ...

MV Transportation

IT Help Desk Support

Kent, WA

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

MV Transportation is seeking Seattle-based  IT Help Desk Support.  This individual shall be a ... Experience with desktop, desktop imaging, server and network management tools. * Experience with ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Experience with desktop, desktop imaging, server and network management tools. * Experience with ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Experience with desktop, desktop imaging, server and network management tools. * Experience with ...

De Novo HR Consulting

Be Seen First

Help Desk Technician

Fife, WA · On-site

$25 - $35/hr

Our client is a managed services IT company that offers an array of comprehensive services--from ... The IT Help Desk / Field Technician is responsible for providing technical support and ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Renton, WA

It Help Desk Manager information

See Renton, WA salary details

$43.9K

$97.6K

$152.4K

How much do it help desk manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for it help desk manager in Renton, WA is $97,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,100.00 and $119,200.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Renton, WA? The most popular types of It Help Desk jobs in Renton, WA are:
What cities near Renton, WA are hiring for It Help Desk Manager jobs? Cities near Renton, WA with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Renton, WA as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 17% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $97,556 per year, or $46.9 per hour.

IT Help Desk Technician

De Novo HRConsulting & Business Advisory

Fife, WA • On-site

Contractor

Posted 7 days ago

Job description

Our client is a managed services IT company that offers an array of comprehensive services-from creating a custom IT solution for businesses to implementation of that solution, and everything in between. They are problem solvers; offering strategies and solutions to guarantee that systems are operating optimally.

The IT Help Desk / Field Technician is responsible for providing technical support and troubleshooting in a Help Desk environment. This role fields incoming phone calls and emails from clients and triages technical issues based upon the severity level & overall business impact.

This is not a remote position.

Responsibilities include:

  1. Deliver impeccable customer service while working with customers to troubleshoot break/fix issues in a help desk environment.
  2. Document customer claims, open cases, and resolve any escalated tickets based on the Service Agreement.
  3. Effectively resolve basic fixes in a Windows & Microsoft environment.
  4. Focus on a customer's problem at hand and filter relevant details for troubleshooting to resolve cases.
  5. Adhere to all troubleshooting steps and implement tried and true customer handling scripts.
  6. Meet or exceed case resolution goals based on the Service Agreement with the client.
  7. Accurately and efficiently document clearly written steps taken to resolve cases.
  8. Troubleshoot & perform basic fixes in Windows & Microsoft environments.
  9. Verify users, create temporary passwords, and reset passwords.
  10. Exercise in-person customer service skills.
  11. Manage and monitor tickets from East Coast location during downtime.

Desired Skills & Experience:

  • Proven experience in a Help Desk Environment. Autotask experience a plus.
  • A+ Certification in progress or completed preferred but not required.
  • Server and Cloud experience preferred.
  • Understanding of computer networks, computer hardware, and windows environment.
  • Active listener with the ability to communicate efficiently both verbally and in writing in a professional and reassuring manner.
  • Exceptional organizational skills with the ability to prioritize and manage multiple projects simultaneously.
  • Ability to quickly analyze problems using deductive logic.
  • Must have a valid driver's license and reliable transportation.

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Employment Type: CONTRACTOR

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