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It Help Desk Manager Jobs in Renton, WA (NOW HIRING)

MV Transportation

IT Help Desk Support

Kent, WA · On-site

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

MV Transportation

IT Help Desk Support

Kent, WA

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

MV Transportation

IT Help Desk Support

Kent, WA

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

$28 - $30/hr

Manage and document incidents and service requests using IT service management tools. * Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

Manage and document incidents and service requests using IT service management tools. * Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist ...

Charlie's Produce

IT Help Desk Technician

Seattle, WA

$25 - $30/hr

Manage Help Desk tickets in a timely and courteous manner * Perform follow-up customer service to ... Associate's degree in Information Technology, Computer Science, or a related field; or equivalent ...

Revel Staffing

IT Manager

Seattle, WA

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Charlie's Produce

IT Help Desk Technician

Seattle, WA · On-site

$25 - $30/hr

Manage Help Desk tickets in a timely and courteous manner * Perform follow-up customer service to ... Associate's degree in Information Technology, Computer Science, or a related field; or equivalent ...

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Partner with the Help Desk Manager and IT team to improve systems, streamline processes, and enhance user experience. * Communicate clearly and effectively with team members and colleagues across all ...

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It Help Desk Manager information

See Renton, WA salary details

$43.9K

$97.6K

$152.4K

How much do it help desk manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for it help desk manager in Renton, WA is $97,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,100.00 and $119,200.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Renton, WA? The most popular types of It Help Desk jobs in Renton, WA are:
What cities near Renton, WA are hiring for It Help Desk Manager jobs? Cities near Renton, WA with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Renton, WA as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $97,556 per year, or $46.9 per hour.

IT Help Desk Support

MV Transportation

Kent, WA • On-site

Full-time

Re-posted 16 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

79th of 97 rated public transport

Job description

Overview
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities
MV Transportation is seeking Seattle-based IT Help Desk Support. This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure.
Responsibilities:
  • Responsible for providing Trapeze software direction, desktop, server and network support for client operations according to Service Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets, disaster recovery and other projects as assigned.
  • Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines.
  • Responsible for supporting local technologies related to transit operations, such as; Mobile Data Terminals (MDT)/in vehicle tablets, and Trapeze reservation software platform.
  • Manage servers at local division; domain controller, file, application and database (MS SQL SVR).
  • Meet and interact with client agencies providing reports and updates for local divisional office.
  • Close interaction with the client's IT department.
  • Managing complex IT projects, IT employees and outside vendors.
  • Developing strategic operations and investment plans that weight costs, benefits, opportunities and risks of various IT investment approaches.
  • Controlling and minimize costs.
  • Ensuring suitable documentation exists and is maintained for IT operations and software development.

Qualifications
Talent Requirements:
  • Highly proficient with Trapeze transit software is a MUST.
  • Proficiency with Active Directory, relational databases (MS SQL Server preferable) and networking.
  • Proficient with the company's major IT systems, services and technology frameworks (e.g. cloud computing, server virtualization, application delivery controller, etc.).
  • Thorough understanding of computer, server, network, printer and peripheral hardware.
  • Experience supporting Windows 7, 10, Server, 2012 & 16, and Microsoft Office applications.

Desired Qualifications:
  • Excellent communication and decision-making skills.
  • Experience with desktop, server and network management tools.
  • Experience with Cisco switches and routers.
  • Familiar with backup and disaster recovery.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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