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It Help Desk Manager Jobs in Renton, WA (NOW HIRING)

Zumiez

Solutions Desk Analyst / DC Specialist

Lynnwood, WA · On-site

$21 - $26/hr

... IT point of contact for our Distribution Centers , supporting DC associates, teams and management ... Job Title Solutions Desk Analyst / DC Specialist FLSA Status Non-Exempt Reports To Solutions Desk ...

McKinstry

Product Manager (ServiceNow)

Seattle, WA · On-site

We are seeking a Product Manager to own and evolve our ServiceNow platform . In this highly visible ... with IT Help Desk leadership, HR, Payroll, and other business unit stakeholders. • Define ...

Brooks Running

Manager, IT Service Desk

Seattle, WA · On-site

Our brand values help bond us together and drive our success: * Runner First * We act in the best ... As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership ...

McKinstry

Product Manager (ServiceNow)

Seattle, WA · Hybrid

... with IT Help Desk leadership, HR, Payroll, and other business unit stakeholders. Define ... Manage the full ServiceNow product lifecycle including modifications, upgrades, releases, and ...

Impinj

IT Support Analyst

Seattle, WA

$63K - $90K/yr

What You Will Do: * Monitor the help desk queue and perform first-level diagnostics ... Manage shipping and receiving of computer equipment and peripherals * Set up, support, and ...

New

Impinj

IT Support Analyst

Seattle, WA · On-site

$63K - $90K/yr

What You Will Do: * Monitor the help desk queue and perform first-level diagnostics ... Manage shipping and receiving of computer equipment and peripherals * Set up, support, and ...

Sea-tac Electric

IT Manager

Milton, WA · On-site +1

$90K - $135K/yr

This position combines ERP application management, system integration, and service desk operations ... units IT Service Desk & Technical Support (Daily Responsibilities) • Perform daily Tier 1-3 ...

New

Impinj

IT Support Analyst

Seattle, WA

$63K - $90K/yr

What You Will Do: * Monitor the help desk queue and perform first-level diagnostics ... Manage shipping and receiving of computer equipment and peripherals * Set up, support, and ...

New

SeaTac Electric

IT Manager

Milton, WA · On-site

$90K - $135K/yr

This position combines ERP application management, system integration, and service desk operations ... IT Service Desk & Technical Support (Daily Responsibilities) Perform daily Tier 1-3 support across ...

New

Emerald Queen Hotel & Casinos

Front Desk Manager

Fife, WA · On-site

$18.25 - $23.50/hr

The Front Desk Manager's duties include overseeing front desk operations and ensuring guests are ... For further information, please review the Know Your Rights notice from the Department of Labor.

Emerald Queen Hotel & Casinos

Front Desk Manager

Fife, WA · On-site

$18.25 - $23.50/hr

The Front Desk Manager's duties include overseeing front desk operations and ensuring guests are ... For further information, please review the Know Your Rights notice from the Department of Labor.

Allwire Technologies

IT Technician

Redmond, WA · On-site

Allwire Technologies is a boutique managed IT services company, based in Redmond, solving complex ... Use help desk and RMM software such as Spiceworks and NinjaOne (NinjaRMM) for comprehensive client ...

Allwire Technologies

IT Technician

Redmond, WA · On-site

Allwire Technologies is a boutique managed IT services company, based in Redmond, solving complex ... Use help desk and RMM software such as Spiceworks and NinjaOne (NinjaRMM) for comprehensive client ...

American Capital Group

IT Support Technician

Bellevue, WA · On-site

$27 - $33/hr

What We're Looking For * 1+ years of experience in an IT support, help desk, or service desk role ... Familiarity with ITIL v4 foundations or other service management frameworks (preferred). * Basic ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Renton, WA

It Help Desk Manager information

See Renton, WA salary details

$43.9K

$97.6K

$152.4K

How much do it help desk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for it help desk manager in Renton, WA is $97,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,100.00 and $119,200.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Renton, WA? The most popular types of It Help Desk jobs in Renton, WA are:
What cities near Renton, WA are hiring for It Help Desk Manager jobs? Cities near Renton, WA with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $97,556 per year, or $46.9 per hour.

IT Administrator - Hybrid (Bothell, WA)

Kelly Services

Bothell, WA • Hybrid

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

IT Administrator – Hybrid (Bothell, WA)

Location: Bothell, WA
Salary: $65,000–$70,000 annually
Schedule: Full-Time | Monday–Friday | 8:00 AM – 4:30 PM
Work Arrangement: Hybrid – On-site Tuesdays & Thursdays, Remote Monday/Wednesday/Friday
Job Type: Full-Time

About the Company

This company is the leading provider of bankruptcy portfolio management solutions, serving a diverse client base including financial institutions, debt buyers, collection agencies, and other financial organizations. Our team specializes in delivering innovative solutions within the bankruptcy industry while maintaining a strong focus on service, security, and operational excellence.

We are seeking an IT Administrator to join our team and provide exceptional technical support and systems administration across the organization.

Position Overview

The IT Administrator plays a key role in supporting employees across the organization through help desk assistance, systems administration, hardware/software support, and security initiatives. This position is ideal for a technically skilled, self-motivated individual who enjoys troubleshooting, solving problems, and continuously learning new technologies.

The ideal candidate is a strong communicator who takes ownership of issues, works independently, and provides excellent customer service to internal users.

Key ResponsibilitiesHelp Desk & User Support
  • Respond to user requests through email, phone, and service ticket systems
  • Troubleshoot hardware, software, and access-related issues
  • Resolve technical problems while meeting service expectations
  • Escalate issues appropriately and maintain detailed ticket documentation
  • Explain technical solutions clearly to users with varying levels of technical knowledge
Systems Administration
  • Create and manage user accounts, permissions, and access rights
  • Support employee onboarding and offboarding processes
  • Set up and configure computers, workstations, and peripheral devices
  • Install and maintain software applications and updates
  • Support Windows environments and file systems
  • Assist with system monitoring and disaster recovery testing
Asset & Security Management
  • Maintain hardware, software, and device inventory records
  • Support security policies and initiatives
  • Assist with improving security operations and processes
Required Qualifications
  • 1+ years of IT support/help desk experience
  • 1+ years of experience with Microsoft technologies, including:
    • Active Directory / Entra ID
    • Microsoft 365 Administration
    • Intune Device Management Lifecycle
    • Windows File Server
    • Windows 11
  • Experience providing technical support to end users
  • Strong troubleshooting and problem-solving abilities
  • Excellent communication and interpersonal skills
Preferred Experience
  • Intune application deployment
  • Hybrid Active Directory environments
  • SharePoint administration
  • IPv4 networking fundamentals
  • IT certifications (CompTIA, Microsoft, or related certifications) are a plus
Ideal Candidate

We are looking for someone who is:

  • A self-starter who enjoys learning and expanding technical skills
  • Detail-oriented with a commitment to accuracy
  • Comfortable taking ownership and solving problems independently
  • Able to evaluate situations and understand cause-and-effect relationships
  • Open, honest, and comfortable communicating challenges and solutions
Schedule & Perks
  • Hybrid schedule: Remote three days per week, onsite Tuesdays and Thursdays
  • Must reside within approximately a 1-hour commute of the Bothell, WA office (~30 miles)
  • Must be available to come onsite occasionally with short notice
  • Monday–Friday | 8:00 AM–4:30 PM schedule
  • Business casual work environment
  • Free onsite parking
  • Breakroom with kitchen area
  • Conveniently located near Starbucks and McDonald’s
  • Benefits package including:
    • Medical
    • Dental
    • Vision
    • 401(k) matching
#CB #P1 #P2
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.