ZipRecruiter

Log In

1

It Help Desk Manager Jobs in Renton, WA (NOW HIRING)

MV Transportation

Help Desk Support

Kent, WA

$37.80 - $40.95/hr

Provide supportive roles for complex IT projects, users and outside vendors. * Developing strategic ... Experience with desktop, desktop imaging, server and network management tools. * Experience with ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

Provide supportive roles for complex IT projects, users and outside vendors. * Developing strategic ... Experience with desktop, desktop imaging, server and network management tools. * Experience with ...

MV Transportation

Help Desk Support

Kent, WA

$37.80 - $40.95/hr

Provide supportive roles for complex IT projects, users and outside vendors. * Developing strategic ... Experience with desktop, desktop imaging, server and network management tools. * Experience with ...

New

US Tech Solutions

IT Helpdesk Technician

Seattle, WA · On-site

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

Oracle

Support Desk Manager

Seattle, WA

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

$80K - $100K/yr

Respond to help desk requests, prioritize issues, and ensure timely and professional resolution ... Support account management, endpoint configuration, system updates, and basic network ...

HireNow Staffing

IT Intern (R2862)

Seattle, WA

$21 - $25/hr

... account management and technology onboarding activities. * Participate in IT improvement ... Previous internship, campus IT support, help desk, or technical support experience. * Familiarity ...

previous pagenext page

Showing results 21-40

All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Renton, WA

It Help Desk Manager information

See Renton, WA salary details

$43.9K

$97.6K

$152.4K

How much do it help desk manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for it help desk manager in Renton, WA is $97,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,100.00 and $119,200.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Renton, WA? The most popular types of It Help Desk jobs in Renton, WA are:
What cities near Renton, WA are hiring for It Help Desk Manager jobs? Cities near Renton, WA with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $97,556 per year, or $46.9 per hour.

Student IT Helpdesk (FWS only), F26-S27

DigiPen Institute of Technology

Redmond, WA • On-site

$17.85/hr

Part-time

Posted 8 days ago

Job description

Applicants MUST be current students at DigiPen Institute of Technology to qualify for this position.
  • Student Employment at DigiPen is open to all currently matriculated students if they meet the qualifications for the job.
  • Students may not work during a time when they have a class scheduled, a class is canceled, or a class ends early.
  • Student workers must reside within the State of Washington. Remote work outside of Washington will not be permitted.
This position is ONLY open to current DigiPen students, eligible for Federal Work Study, with an accepted FWS award.
Job Title: Student IT Helpdesk (FWS only), F26-S27
Reports to: Johnny Deek, VP Information Technology and Computer Systems
Job Location:
DigiPen Institute of Technology
9931 Willows Road
Redmond, WA 98052
Essential Functions
  • Assist Client Services Administrators in ensuring the operational stability of the client infrastructure.
  • Support workstations in labs and classrooms.
  • Assist in Help Desk tickets resolution.
  • Assist in setting up and repairing computer equipment and related devices.
  • Respond to phone and email requests for help.
  • Evenings and weekends may be required.
  • Accountable for tracking and reporting the amount of time worked

Qualifications/Competencies
  • Attention to Detail: Recognizes obvious information.
  • Client Focus: Responds to immediate client needs.
  • Initiative: Identifies immediate action needed.
  • IT Support Troubleshooting: Introductory: Demonstrates introductory understanding and ability and, with guidance, applies the competency in a few, simple situations. Can direct people to the appropriate source for further information.
  • Eligible for Federal Work Study, with an accepted FWS award
  • Resident Advisors may not also hold an FWS position

Students will be selected through review of their submissions and an interview process.
Experience Level
Basic understanding of computer hardware and Windows 11 support.
Expected dates of employment: August 31, 2026 - May 7, 2027
Expected number of hours per week: 20
Wage - based on Washington State's minimum wage requirements: $17.85 per hour
Expected number of hours per week: 20
*** Once again, students are not permitted to work during any time when they are scheduled for a class. ***
The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling; some stooping, kneeling, and/or crouching; and significant fine finger dexterity. May need to lift up to 25 lbs. Generally, the job requires 80% sitting, 10% walking, and 10% standing.
DigiPen Student Employee Academic Requirements:
  • Are currently a Matriculated student at DigiPen Institute of Technology
  • Good Academic Standing - not on Academic Warning as defined in DigiPen Course Catalog
  • A minimum cumulative GPA of 2.5 or higher

Requirement Exceptions:
It is possible to still be selected for a position with DigiPen if you do not meet the requirements above, so don't let that dissuade you from applying!
Once you have applied for and have been offered a position, we will contact the necessary managers (Supervisor, Department Chair, and/or the Dean of Faculty) to complete and sign off on an Academic Waiver form, depending on which requirements need to be waived. Once the Waiver is returned to us, we'll continue you through the hiring process.
Equal opportunity is a priority of DigiPen Institute of Technology, as the institution is committed to fostering a positive learning environment for all. The Institute's intent is to hire the most qualified individuals for faculty and staff, attracting candidates from diverse backgrounds of race and ethnicity, gender, gender identity, gender expression, sexual orientation, age, socioeconomic status, veteran status, nationality, culture, religion, and physical abilities. We are committed to broadening our candidate pool to include more diverse individuals and ensuring fairness in hiring by avoiding bias and determining criteria to judge all candidates prior to posting each new position.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply