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Remote It Help Desk Jobs in Wisconsin (NOW HIRING)

GovCIO

Senior IT Project Manager

Madison, WI · On-site +1

$135K - $175K/yr

United States Secret Fully remote Project/Program Management Overview GovCIO is currently hiring a ... We need great people to help us do great things - for our customers, our culture, and our ability ...

Terex

IT Business Analyst

Waukesha, WI · Remote

$77K - $92K/yr

Watertown, SD or Chattanooga, TN (or Remote) Hours : 45-50 hours per week Travel: Up to 25% Work ... We are committed to helping team members reach their full potential. * Through innovation and ...

Terex

IT Business Analyst

Waukesha, WI · Remote

$77K - $92K/yr

Watertown, SD or Chattanooga, TN (or Remote) Hours : 45-50 hours per week Travel: Up to 25% Work ... We are committed to helping team members reach their full potential. * Through innovation and ...

EDB

IT Infrastructure Engineer II

Madison, WI · Remote

$108.30K - $142.10K/yr

This role is 100% remote for candidates based in EST or CST only We are looking for a confident ... We know it takes a unique mix of people and skills to help us in our mission to supercharge ...

EDB

Senior IT Infrastructure Engineer

Madison, WI · Remote

$109.30K - $148.60K/yr

This role is 100% remote for candidates based in EST or CST only We are looking for a confident ... Provide support for tickets escalated through the Helpdesk * Bring a security-first approach to ...

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How much do remote it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote it help desk in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Wisconsin? The most popular types of It Help Desk jobs in Wisconsin are:
What are popular job titles related to Remote It Help Desk jobs in Wisconsin? For Remote It Help Desk jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Wisconsin look for? The top searched job categories for Remote It Help Desk jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote It Help Desk jobs? Cities in Wisconsin with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Wisconsin as of May 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Remote job distribution, with an average salary of $48,604 per year, or $23.4 per hour.
Remote Helpdesk Engineer - Jenbacher Engines

Remote Helpdesk Engineer - Jenbacher Engines

Kelly Services

Glendale, WI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted yesterday

Job description

Remote Senior Technical Helpdesk Engineer – Jenbacher Engines
Are you a seasoned field service or commissioning expert with advanced Jenbacher product knowledge? Are you ready to leverage your expertise in a fully remote role that offers the flexibility to make a real difference—while also being the point of technical excellence for a global organization?
We are seeking a highly skilled, self-driven Technical Helpdesk Engineer to join a forward-thinking team in the dynamic, fast-growing data center industry. If you thrive in a challenging environment, enjoy solving complex problems, and want to help drive innovation through exceptional service and continuous improvement, this is the perfect opportunity.
What You'll Do:
  • Be the primary point of contact, providing responsive technical help and advice via service helpdesk software and a support hotline.
  • Promote awareness and best practices of the Technical Helpdesk throughout the organization and to external customers, supporting chargeable assistance when needed.
  • Manage, maintain, and develop service helpdesk software to ensure efficient fault finding and case resolution.
  • Build and maintain an evolving database of site-specific technical information for rapid troubleshooting and knowledge sharing.
  • Maintain excellent working relationships with peers within the group, OEMs, and third-party equipment suppliers to maximize knowledge exchange opportunities.
  • Identify training needs based on helpdesk case trends and collaborate with relevant teams to address gaps through tailored interventions.
  • Own all technical cases from initial query to full resolution, providing timely updates and superior customer service.
  • Support warranty and concession claims as required.
  • Uphold health, safety, environmental, and quality standards.
  • Commit to continuous learning and self-improvement to stay current with business and industry developments.
About You:
  • Demonstrates reliability, integrity, and professionalism.
  • Exceptionally skilled at troubleshooting both electrical and mechanical systems.
  • Patient, calm under pressure, and an expert communicator.
  • Proactive and accountable, with a strong commitment to continuous improvement.
  • Enthusiastic about sharing knowledge and supporting others.
  • Well-organized with excellent attention to detail.
  • Resilient and tenacious when tackling complex problems.
Essential Experience & Skills:
  • Advanced Jenbacher product knowledge (required).
  • Minimum of 10 years’ field service or commissioning expertise, with a strong foundation in both electrical and mechanical investigation.
  • Advanced knowledge of balance of plant equipment.
  • Superior IT, technical communication, and administration skills.
Desired Qualifications:
  • Degree in Engineering or other relevant discipline.
  • Prior experience in a technical advice/helpdesk role.
  • Experience working with international teams.
Other Key Details:
  • This is a remote position; you’ll have the flexibility to work from anywhere.
  • Monthly travel within the US (and potentially internationally) may be required.
If you’re ready for a high-impact, remote role where your experience and initiative are truly valued, apply today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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