ZipRecruiter

Log In

1

It Help Desk Internship Jobs in Wisconsin (NOW HIRING)

Wisconsin

DoIT General Help Desk Technician

Madison, WI · On-site

$21/hr

Regular Job Profile: IT Help Desk Specialist I Job Summary: Join the UW-Madison DoIT Help Desk team in its goal of supporting campus technologies that further the teaching, learning and research ...

New

Wegner CPAs

IT Helpdesk Technician

Madison, WI

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...

Wegner CPAs

IT Helpdesk Technician

Madison, WI · On-site

The IT Help Desk Technician will provide support to coworkers of Wegner's technical products or services. This position plays a critical role in ensuring our employees have uniform access to ...

Pella Corporation

IT Service Desk

Medford, WI · On-site

Associate or Bachelor Degree or a minimum of 1-2 years working experience in the IT Help Desk environment * Excellent verbal and written communication skills, good reasoning skills and attention to ...

Pella Corporation

IT Service Desk

Medford, WI

Associate or Bachelor Degree or a minimum of 1-2 years working experience in the IT Help Desk environment * Excellent verbal and written communication skills, good reasoning skills and attention to ...

Pella Corporation

IT Service Desk

Medford, WI

Associate or Bachelor Degree or a minimum of 1-2 years working experience in the IT Help Desk environment * Excellent verbal and written communication skills, good reasoning skills and attention to ...

Silgancontainers

Help Desk Intern

Brookfield, WI · On-site

$14.25 - $19/hr

Help Desk Intern located in Waukesha, WI This is an internship for those studying in the IT field with an interest in Help Desk Support. With the guidance of the Help Desk Supervisor, this position ...

next page

Showing results 1-20

People also search for

All JobsIt Help Desk Internship JobsIt Help Desk Internship Jobs in Wisconsin

It Help Desk Internship information

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need basic knowledge of computer hardware, operating systems, troubleshooting, and strong communication skills, often supported by coursework in IT or related fields. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic networking concepts is highly valuable. Excellent problem-solving abilities, patience, and a customer-focused attitude help you stand out in this role. These skills ensure efficient technical support, positive user experiences, and build a foundation for growth in IT careers.

What are some common challenges IT Help Desk interns face during their internship, and how can they overcome them?

IT Help Desk interns often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple support requests simultaneously, and communicating technical information to users with varying levels of expertise. To overcome these challenges, interns should actively seek guidance from experienced team members, utilize knowledge bases and documentation, and practice clear, patient communication. Embracing a proactive learning attitude and regularly reflecting on feedback can also help interns build confidence and improve their problem-solving skills throughout the internship.

What is an IT Help Desk Internship?

An IT Help Desk Internship is a temporary, entry-level position where interns gain practical experience providing technical support to users within an organization. Interns assist with troubleshooting hardware and software issues, responding to service requests, and learning about IT systems and processes. This role is designed to help individuals develop foundational skills in information technology and customer service, often serving as a stepping stone to more advanced IT positions.

What is the difference between It Help Desk Internship vs It Support Specialist?

AspectIt Help Desk InternshipIt Support Specialist
CredentialsTypically pursuing or recent graduate, some certifications helpfulRelevant certifications like CompTIA A+ often required
Work EnvironmentEntry-level, training-focused, often in corporate or tech companiesFull-time, technical support roles in various industries
ResponsibilitiesAssisting users, troubleshooting basic issues, learning IT systemsResolving technical issues, maintaining hardware/software, supporting users

The It Help Desk Internship is an entry-level, training-focused position ideal for those starting in IT, while the It Support Specialist is a full-time role requiring more experience and certifications. Both roles involve troubleshooting and user support but differ in scope and responsibility.

What are the most commonly searched types of It Help Desk jobs in Wisconsin? The most popular types of It Help Desk jobs in Wisconsin are:
What are popular job titles related to It Help Desk Internship jobs in Wisconsin? For It Help Desk Internship jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching It Help Desk Internship jobs in Wisconsin look for? The top searched job categories for It Help Desk Internship jobs in Wisconsin are:
What cities in Wisconsin are hiring for It Help Desk Internship jobs? Cities in Wisconsin with the most It Help Desk Internship job openings:
It Help Desk Internship jobs near you
IT Help Desk Support

IT Help Desk Support

Fincantieri Marine Group

Marinette, WI

Full-time

Posted 12 days ago

Job description

Fincantieri Marine Group is hiring an IT Help Desk Support in the Information Technology department at our Marinette WI location.

Fincantieri Marine Group

Fincantieri Marine Group (FMG) is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice, constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions.

Position Summary

The position is responsible for delivering responsive technical support to end users, ensuring reliable operation of workplace technology through effective issue resolution and service management.

Domestic travel may be required.

Essential Functions

  • Provide first-level onsite and remote support, troubleshooting Windows 11, Microsoft 365 (O365), and PC hardware/software issues.Utilize Service Now - help desk ticket tracking system
  • Manage and resolve incidents by tracking and documenting tickets in an ITSM system
  • Install, configure, and maintain desktops, laptops, peripherals, and user accounts.
  • Deliver timely issue resolution by applying standard troubleshooting techniques, escalating as needed, and adhering to SLAs.
  • Other duties as assigned

Apply