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Remote Intake Specialist Jobs in Indiana (NOW HIRING)

State of Indiana

Hotline Intake Specialist

IN · On-site +1

$47K/yr

The Intake Specialist serves as the frontline contact for receiving and assessing allegations of child abuse or neglect and responding to public inquiries. The role requires staying objective in ...

ForgeFit

Remote Customer Service Specialist

Indianapolis, IN · On-site +1

$16.25 - $21.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Fort Wayne, IN · On-site +1

$16.75 - $22.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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Remote Intake Specialist information

See Indiana salary details

$11

$19

$30

How much do remote intake specialist jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote intake specialist in Indiana is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.73 per hour, depending on experience, location, and employer.

What is a Remote Intake Specialist job?

A Remote Intake Specialist is responsible for gathering and processing client or patient information for a company, typically in healthcare, legal, or customer service industries. They conduct initial screenings, verify details, and ensure accurate documentation. Working remotely, they communicate via phone, email, or online platforms to collect necessary data. Strong communication, attention to detail, and organizational skills are essential for this role.

What are the typical daily responsibilities of a Remote Intake Specialist?

As a Remote Intake Specialist, your daily responsibilities often include reviewing inbound referrals or inquiries, collecting and verifying client or patient information, entering data into secure digital systems, and communicating with clients or colleagues via phone, email, or chat. You may also coordinate initial appointments, clarify documentation requirements, and follow up on incomplete records. Much of your work is self-directed, and you’ll frequently interact with other team members such as case managers, healthcare providers, or administrative staff. This collaborative, detail-oriented workflow helps ensure accurate and efficient onboarding of clients or patients into company services.

What are the key skills and qualifications needed to thrive in the Remote Intake Specialist position, and why are they important?

To thrive as a Remote Intake Specialist, you need strong organizational skills, attention to detail, and experience in customer service or healthcare administration, often supported by a high school diploma or higher education. Familiarity with CRM software, electronic health record (EHR) systems, and secure data entry platforms is commonly required. Excellent verbal and written communication, problem-solving, and the ability to work independently are valuable soft skills for this role. These abilities enable you to efficiently gather and process client or patient information while maintaining accuracy and professionalism in a remote work environment.

What are the most commonly searched types of Intake Specialist jobs in Indiana? The most popular types of Intake Specialist jobs in Indiana are:
What are popular job titles related to Remote Intake Specialist jobs in Indiana? For Remote Intake Specialist jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Intake Specialist jobs in Indiana look for? The top searched job categories for Remote Intake Specialist jobs in Indiana are:
What cities in Indiana are hiring for Remote Intake Specialist jobs? Cities in Indiana with the most Remote Intake Specialist job openings:
Remote Intake Specialist jobs near you
Infographic showing various Remote Intake Specialist job openings in Indiana as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $41,191 per year, or $19.8 per hour.
Hotline Intake Specialist

Hotline Intake Specialist

State of Indiana

IN • On-site, Remote

$47K/yr

Full-time, Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

State Of Indiana rating

6.8

Company rating: 6.8 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

44th of 50 rated states

Job description

Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Department of Child Services (DCS):
Join a group of passionate, dedicated public servants to support one of Indiana's most critical missions!
The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation:
Mission: Champion Indiana's future by protecting children and strengthening families with compassion and determination.
Vision: Every child in Indiana thrives in a safe, loving, forever home.
Purpose: Ignite hope. Cultivate joy.
Role Overview:
The Intake Specialist serves as the frontline contact for receiving and assessing allegations of child abuse or neglect and responding to public inquiries. The role requires staying objective in emotional situations to gather essential information, evaluate risk and protective factors, and act on reported concerns. Specialists collaborate with local DCS offices and external partners to ensure accurate records, with workload varying based on call volume, staffing, and operational needs.
This is a second-shift position. Work hours are:
  • Sunday - Tuesday: Off
  • Wednesday: 3:00 pm - 11:00 pm
  • Thursday - Saturday: 12:30 pm - 11:00 pm

Salary:
The salary for this position traditionally starts at $47,320.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
Responsibilities include:
  • Investigate reported incidents of child abuse, neglect, or dependency, determine whether the incident is substantiated, and develop recommendations to a Juvenile Court or County Director for disposition.
  • Assess the level of risk to the child for additional injury or harm, including whether the child is in imminent danger, and may remove the child from the family as the situation warrants, placing a child in a protected environment.
  • Perform needs assessments to determine treatment options for families and children reported to be abused/neglected.
  • Testify and prepare pre-dispositional and progress reports, maintain case files, and develop briefing reports for the community child protection team. Develops "informal adjustment" plans with families and children to divert children from the juvenile justice system.
  • Develop case plans to assist families and children to become more self-sufficient in a safe and nurturing environment and to ensure a permanent home for the child.
  • Develop discharge/transition programming to assist families and children to attain and maintain self-sufficiency in a safe environment.
  • Monitor and assess the service capability of treatment programs and providers to ensure consistency with the case plan.
  • Accept on-call responsibility as needed to receive and investigate allegations of child abuse/neglect.
  • Conduct home studies and family histories and recommend placement for adoption to an adoption team.
  • Visit children in out-of-home placements to coordinate family reunification, adoption, or independent living efforts.
  • Maintain data to help management evaluate trends in family and child needs.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
What You'll Need for Success:
Credentials:
  • Bachelor's degree, or
  • Associate degree with a minimum of two (2) years of human services job experience, or
  • Completion of thirty (30) college credit hours from an accredited institution with a minimum of four (4) years of human services job experience, or
  • A minimum of at least five (5) years of human services job experience.

Additional qualifications:
  • Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment.
  • Thorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation and adoption.
  • Thorough knowledge of related social services programs and ability to coordinate work among programs.
  • Specialized knowledge of the interrelationships of the various behavioral sciences as they affect care and treatment of patients/clients and/or objectives of social work projects.
  • Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner.
  • Ability to formulate and monitor project guidelines or treatment plans.
  • Ability to prepare clear, accurate reports.
  • Ability to work with families of diverse cultural/ethnic backgrounds with sensitivity to differences in child rearing practices, relationships and need.
  • Ability to work with children with special needs such as mental or emotional conditions, the foster families, or the home willing to accept those children and the professionals who can appropriately provide services to them.
  • Ability to exercise sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect.
  • Able to perform essential functions with or without reasonable accommodation.
  • Must maintain a valid driver's license.

A degree is not required. However, at least 5+ years of human services experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
    • Up to 15 hours of paid community service leave
    • Combined 180 hours of paid vacation, personal, and sick leave time off
    • 12 paid holidays, 14 in election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
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