Call Center Supervisor
Indianapolis, IN · On-site
... 10 surveys per campaign. · Provide member impact statements Supervisor Calls · Any time a caller requests to speak with a supervisor, a supervisor must immediately take the call or ensure a ...
Call Center Supervisor
Indianapolis, IN · On-site
... 10 surveys per campaign. · Provide member impact statements Supervisor Calls · Any time a caller requests to speak with a supervisor, a supervisor must immediately take the call or ensure a ...
Survey Caller information
See Indiana salary details
$14.18 - $17.11
6% of jobs
$17.11 - $20.05
7% of jobs
$20.05 - $22.98
11% of jobs
$23.12 is the 25th percentile. Wages below this are outliers.
$22.98 - $25.91
16% of jobs
The median wage is $27.65 / hr.
$25.91 - $28.84
17% of jobs
$28.84 - $31.77
15% of jobs
$32.83 is the 75th percentile. Wages above this are outliers.
$31.77 - $34.71
9% of jobs
$34.71 - $37.64
7% of jobs
$37.64 - $40.57
7% of jobs
$40.57 - $43.50
3% of jobs
$43.50 - $46.44
1% of jobs
$14
$29
$46
How much do survey caller jobs pay per hour?
As of Aug 5, 2026, the average hourly pay for survey caller in Indiana is $29.55, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $34.33 per hour, depending on experience, location, and employer.
What is the difference between Survey Caller vs Telemarketer?
| Aspect | Survey Caller | Telemarketer |
|---|---|---|
| Primary Role | Conducts surveys to gather opinions or data | Promotes products or services to generate sales |
| Work Environment | Usually non-sales, research-focused | Sales-driven, often outbound calls |
| Required Skills | Communication, data collection, neutrality | Persuasion, sales techniques, resilience |
| Employer Industry | Research firms, market analysis companies | Marketing, telemarketing companies |
While both roles involve outbound calling, Survey Callers focus on collecting data through surveys, whereas Telemarketers aim to sell products or services. The key difference lies in their objectives: data collection versus sales. Understanding these distinctions helps job seekers identify the right role based on their skills and career goals.
What are some common challenges faced by survey callers and how can they be addressed?
Survey Callers often encounter challenges such as reaching reluctant respondents, managing repetitive tasks, and handling rejection. Building rapport quickly, following a well-structured script, and maintaining a positive attitude can help overcome these obstacles. Many organizations provide training on communication techniques and encourage teamwork, allowing Survey Callers to share tips and support each other. Additionally, regular feedback from supervisors helps callers improve their approach and stay motivated.
What is a survey caller?
Survey callers are professionals who conduct phone interviews to collect feedback, opinions, or information from individuals for research, marketing, or polling purposes. They follow a set script to ask questions and accurately record responses. Survey callers may work for market research firms, political organizations, or academic institutions, and their work helps organizations gather data to inform decisions or understand public opinion.
What are the key skills and qualifications needed to thrive as a survey caller, and why are they important?
To thrive as a Survey Caller, you need strong verbal communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with computer-assisted telephone interviewing (CATI) systems and data entry software is often required. Excellent listening skills, patience, and resilience help Survey Callers effectively engage with respondents and handle rejection professionally. These abilities ensure accurate data collection and maintain a positive company image during survey campaigns.
What are popular job titles related to Survey Caller jobs in Indiana? For Survey Caller jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Survey Caller jobs in Indiana look for? The top searched job categories for Survey Caller jobs in Indiana are:
Full-time
This job post has expired 2 days ago. Applications are no longer accepted.
Job description
The Call Center Operations Supervisor is responsible for leading and supporting a team of customer service representatives (CSRs) and team leads to ensure efficient, high-quality service delivery. This role oversees daily operations, monitors performance, provides coaching and development, resolves escalations, and implements strategies to achieve business objectives while maintaining excellent service standards.
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Essential Duties and Responsibilities
Performance & Operations Management
· Monitor daily call center operations to ensure efficiency, quality, and compliance with policies and procedures.
· Track and report key performance indicators (KPIs) such as response time, resolution rate, customer satisfaction, and productivity.
· Ensure the team meets or exceeds performance goals.
· Review and address error emails from other departments, ensuring corrections and proper coaching are completed.
· Make real-time operational adjustments as needed (e.g., reskilling agents, adjusting lunch schedules during peak call times).
· Support continuous improvement initiatives to optimize performance and maintain service excellence.
· Oversee attendance tracking, overtime management, and payroll processing for the call center.
· Monitor FTE counts and support workforce planning efforts.
Customer Experience & Escalations
· Address escalated member issues or complaints promptly, ensuring timely resolution and satisfaction.
· Complete monthly member surveys for each line of business. 10 surveys per campaign.
· Provide member impact statements
Supervisor Calls
· Any time a caller requests to speak with a supervisor, a supervisor must immediately take the call or ensure a callback is made within one hour of the request.
· Document all supervisor callbacks accurately, including resolution details and any necessary follow-up actions.
· Maintain professionalism, empathy, and adherence to company policy during all supervisor-level interactions.
People Management & Coaching
· Conduct regular one-on-one meetings with agents to build rapport, discuss goals, and provide feedback.
· Support and collaborate with team leads to ensure consistent communication, performance management, and accountability.
· Participate in recruiting, interviewing, and onboarding new CSRs.
· Partner with HR to review resumes, conduct pre-screens, and schedule interviews.
· Support retention efforts and employee engagement initiatives.
Reporting & Analytics
· Prepare and present operational and performance reports to senior leadership.
· Analyze trends to identify opportunities for process improvements and training needs.
Minimum Qualifications- High school diploma or GED required; associate's degree in Business, Healthcare Administration, or a related field preferred.
- Minimum of three (3) years of experience in a customer service or call center environment.
- Minimum of one (1) year of supervisory, team lead, or leadership experience.
- Experience coaching employees, monitoring performance metrics, and providing performance feedback.
- Strong understanding of call center operations, customer service principles, and performance management.
- Experience using call center software, Microsoft Office Suite (Word, Excel, Outlook), and workforce management or scheduling systems.
- Ability to analyze reports, identify trends, and implement process improvements.
- Strong written and verbal communication skills with the ability to professionally handle escalated customer concerns.
- Demonstrated organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
- Must be able to successfully pass all required background screenings.