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Remote Hospitality Technology Jobs (NOW HIRING)

Cloudbeds

Director of Customer Support

North, SC · Remote

$180K - $190K/yr

We are a completely remote global team of innovators and hospitality experts. The support ... Apply deep hospitality or hospitality-technology experience to every escalation and process ...

Visiting Media

Account Executive

Denver, CO · On-site +1

$109K - $118K/yr

... our remote team with an eye towards new sales enablement products and technologies for our ... hospitality technology sector. You will work with potential customers to understand their needs ...

OpenTable

Account Executive (Remote)

New Orleans, LA · On-site +1

$140K - $150K/yr

You will act as a strategic business leader and sales expert, identifying and partnering with top-tier restaurants to help them thrive using our industry-leading hospitality technology. By consulting ...

Actabl

Financial Analyst

Denver, CO · On-site +1

$105K - $110K/yr

... innovating hospitality through technology and are a top-performing team player with a strong work ethic, we'd love to hear from you! Work Environment: This position is open for remote based ...

OpenTable

Account Executive (Remote)

New Orleans, LA · On-site +1

$140K - $150K/yr

You will act as a strategic business leader and sales expert, identifying and partnering with top-tier restaurants to help them thrive using our industry-leading hospitality technology. By consulting ...

OpenTable

Senior District Manager (Remote)

Miami, FL · On-site +1

$60K - $70K/yr

Minimum Qualifications * 8 years of sales or account management experience within the hospitality, restaurant, or technology industry. * 5 years of experience managing and developing high-performing ...

OpenTable

Senior District Manager (Remote)

Miami, FL · On-site +1

$60K - $70K/yr

Minimum Qualifications * 8 years of sales or account management experience within the hospitality, restaurant, or technology industry. * 5 years of experience managing and developing high-performing ...

OpenTable

Account Executive (Remote)

Honolulu, HI · On-site +1

$130K - $140K/yr

You will act as a strategic business leader and sales expert, identifying and partnering with top-tier restaurants to help them thrive using our industry-leading hospitality technology. By consulting ...

OpenTable

Account Executive (Remote)

Honolulu, HI · On-site +1

$130K - $140K/yr

You will act as a strategic business leader and sales expert, identifying and partnering with top-tier restaurants to help them thrive using our industry-leading hospitality technology. By consulting ...

sonifi

Staff Software Architect

Sioux Falls, SD · On-site +1

$120K - $180K/yr

Sioux Falls, SD/Remote Position Summary SONIFI Solutions is seeking a Staff Software Architect to lead the design and evolution of our next generation platforms across hospitality technology. This ...

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Remote Hospitality Technology information

See salary details

$25.5K

$57.7K

$83K

How much do remote hospitality technology jobs pay per year?

As of Jul 24, 2026, the average yearly pay for remote hospitality technology in the United States is $57,716.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $69,000.00 per year, depending on experience, location, and employer.

How do remote hospitality technology professionals typically collaborate with onsite staff and other team members?

Remote hospitality technology professionals frequently work with onsite staff, such as hotel managers and front desk personnel, through video calls, chat platforms, and remote access tools. Clear communication and responsiveness are key, as you may need to troubleshoot issues or provide training from a distance. Regular virtual meetings and documented procedures help ensure seamless coordination, and many teams use project management software to track tasks and progress. Building strong relationships with onsite teams is essential for success in this role.

What is the difference between Remote Hospitality Technology vs Remote Hotel Front Desk Agent?

AspectRemote Hospitality TechnologyRemote Hotel Front Desk Agent
CredentialsTechnical certifications, hospitality software knowledgeCustomer service skills, hospitality experience
Work EnvironmentRemote, tech-focused rolesRemote customer service, hospitality industry
Employer & Industry UsageHotels, resorts, hospitality tech companiesHotels, resorts, hospitality industry
Search & Comparison IntentTech roles in hospitality, remote hospitality jobsCustomer service roles in hotels, remote front desk jobs

Remote Hospitality Technology involves technical roles focused on implementing and managing hospitality software solutions remotely, requiring technical skills and certifications. In contrast, Remote Hotel Front Desk Agents handle guest inquiries and reservations remotely, emphasizing customer service skills. Both roles serve the hospitality industry but differ in skill requirements and daily tasks.

What is Remote Hospitality Technology?

Remote Hospitality Technology refers to digital tools and systems that allow hospitality businesses, such as hotels and restaurants, to manage operations, serve guests, and handle bookings from a distance. This can include cloud-based property management systems, contactless check-in/check-out solutions, online booking platforms, and mobile guest services. These technologies improve efficiency, enhance guest experiences, and enable staff to work remotely when necessary. The adoption of remote hospitality technology has grown rapidly in recent years, especially in response to changing guest expectations and health and safety concerns.

What are the key skills and qualifications needed to thrive in Remote Hospitality Technology, and why are they important?

To thrive in Remote Hospitality Technology, you need a solid understanding of hospitality operations, IT systems, and customer service principles, often supported by a degree in hospitality management or information technology. Familiarity with property management systems (PMS), cloud-based booking engines, and remote support tools is typically required, along with relevant certifications like Certified Hospitality Technology Professional (CHTP). Strong problem-solving, communication, and adaptability skills help professionals effectively address client needs and troubleshoot issues from a distance. These skills ensure seamless technology integration, high guest satisfaction, and efficient remote support in a rapidly evolving hospitality landscape.
More about Remote Hospitality Technology jobs
What cities are hiring for Remote Hospitality Technology jobs? Cities with the most Remote Hospitality Technology job openings:
What are the most commonly searched types of Hospitality Technology jobs? The most popular types of Hospitality Technology jobs are:
What states have the most Remote Hospitality Technology jobs? States with the most job openings for Remote Hospitality Technology jobs include:
What job categories do people searching Remote Hospitality Technology jobs look for? The top searched job categories for Remote Hospitality Technology jobs are:
Remote Hospitality Technology jobs near you
Infographic showing various Remote Hospitality Technology job openings in the United States as of July 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $57,716 per year, or $27.7 per hour.
Director of Customer Support

Director of Customer Support

Cloudbeds

North, SC • Remote

$180K - $190K/yr

Other

Posted 27 days ago

Job description

How You'll Make an Impact:

As Director of Customer Support, you will lead our global support organization and own the experience hoteliers have when they need us most. This is a builder's role at a pivotal moment. We are transforming reactive support into proactive partnership, combining AI at scale with the empathy of true hospitality. You will be accountable for the health of the queue, the quality of every answer, and the wellbeing of the people who deliver it - raising first contact resolution and driving down resolution times while keeping the customer experience human.

Our Customer Support Team:

Forget the stuffy corporate office. We are a completely remote global team of innovators and hospitality experts. The support organization spans roughly 66 coaches and advanced support specialists across LATAM, EMEA, and APAC, organized into teams led by experienced leads and senior leads. We are our clients' secret weapon and trusted advisor, and we are rebuilding how support works from the ground up.

What You Bring to the Team:

  • Lead a global, multi-time-zone customer support organization with full accountability for first contact resolution, response and resolution times, CSAT, and retention
  • Bring a track record of moving the metrics that matter and rebuilding team health and morale after periods of high pressure
  • Apply deep hospitality or hospitality-technology experience to every escalation and process decision - you understand property operations, distribution, and what downtime costs a hotelier in real time
  • Deploy AI-assisted support with strong instincts for where it helps the hotelier and where it gets in the way - accuracy over scale
  • Translate technical and operational concepts into clear, practical guidance for non-technical customers and internal teams
  • Lead other leaders with empathy and accountability across multiple regions, languages, and cultures

What Sets You Up for Success:

  • 8+ years in customer support or service, including at least 4 years leading teams with experience leading other leaders
  • Bachelor's degree or equivalent experience in hospitality, business, or technology
  • Experience scaling a high-volume support function through significant change or transformation
  • Excellent crisis management and escalation handling with confident cross-functional alignment across Product, Onboarding, and Account Management
  • A bias toward fixing root causes - you challenge process that creates unnecessary work and prove a fix by hand before automating it
  • Experience leading distributed teams across multiple regions, languages, and cultures

Bonus Skills to Stand Out :

  • Senior leadership experience managing managers across multiple regions
  • Advanced degree in Hospitality or Business
  • Experience standing up a customer recovery or save motion for at-risk accounts

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $180,000 - $190,000 USD (The salary is only for US-based candidates). Please note that we maintain high flexibility, and packages above this range will be considered.

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