Remote Help Desk Jobs in Rio Rancho, NM (NOW HIRING)

Summary
Probation Support Technicians work directly with United States Probation Officers in the Pretrial and Post-conviction units.
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Duties
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REPRESENTATIVE DUTIES:

• Assists in performing investigations of all types for the office and other districts. Researches, retrieves and verifies addresses, collateral requests, employment, education, treatment, credit reports and social history information.
• Receives and transfers files from other districts.
• Retrieves and verifies criminal history information.
• Enters data and uploads documents in probation/pretrial automated case tracking system (PACTS).
• Assists in completing pretrial collateral investigations.
• Processes incoming and outgoing correspondence.
• Answers and screens phone calls.
• Performs other duties as assigned.

Requirements
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Conditions of employment
Incumbent must clear a federal background investigation and financial check. Financial and background check outcomes must be favorable. Financial rating must be in good standing, devoid of late payments, bankruptcies and collections.
Qualifications
REQUIRED QUALIFICATIONS:
High school graduate or equivalent plus general experience in clerical, office, or other work that indicates the possession of, or the ability to acquire, the knowledge and skills needed to successfully perform the duties of this position. College education of at least 2 semesters may substitute for general experience.
The successful applicant must:
Possess good multi-tasking skills and have strong interpersonal/verbal communication skills, be a team-player and flexible in a changing environment, possess strong computer skills, utilizing word processing and database applications, maintain confidentiality, and practice good work ethics.
Only the most qualified applicants in good standing will be considered for the position.
Education
High school graduate or equivalent.
Additional information

• The Court reserves the right to modify the conditions of this job announcement or to withdraw the job announcement, either of which may occur without any prior written notice.
• This job announcement may involve filling more than one position described herein.
• If a subsequent vacancy of the same position becomes available within 90 days of the vacancy close date or date filled (whichever is the most recent), the Chief United States Probation Officer has the discretion to select a candidate from the original qualified applicant pool.
• This position may also be assigned to a different unit other than the one posted, dependent upon the needs of the District.
• Travel and relocation expenses will not be paid.

The U. S. Probation and Pretrial Services Office for the District of New Mexico is an Equal Opportunity Employer.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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• Paid Annual Leave
• Paid Sick Leave
• Paid Federal Holidays
• Paid Parental Leave after one year of full-time employment
• Pre-tax benefit programs
• Health Insurance
• Vision/Dental Insurance
• Group Life insurance
• Long-Term Care Insurance
• Defined contribution retirement benefits (FERS)
• Thrift Savings Plan (TSP)- 401 (k)-styled program with up to 5% match
• Transit subsidy
• Credit for prior Federal Government service
• Mandatory electronic deposit of salary payment

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