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Help Desk Manager Jobs in Rio Rancho, NM (NOW HIRING)

Robert Half

Help Desk Analyst

Albuquerque, NM · On-site

$19.75 - $27.25/hr

Manage incoming support requests by logging, organizing, updating, and closing tickets based on ... At least 1 year of help desk or IT support experience preferred. * Working knowledge of Windows ...

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

$104K - $166K/yr

The Service Desk Manager leads this critical service delivery function, overseeing Tier I, II, and III support operations, ITSM platform management, and continuous service improvement for the NNSA ...

Peraton

Senior Service Desk Manager

Albuquerque, NM

The Service Desk Manager leads this critical service delivery function, overseeing Tier I, II, and III support operations, ITSM platform management, and continuous service improvement for the NNSA ...

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

The Service Desk Manager leads this critical service delivery function, overseeing Tier I, II, and III support operations, ITSM platform management, and continuous service improvement for the NNSA ...

DOWNS AT ALBUQUERQUE, INC.

IT Help Desk

Albuquerque, NM · On-site

The IT Help Desk role is to support the stable operation of the information technology systems of The Downs Racetrack and Casino. This includes all duties that are applicable to a Tier I support and ...

Crossroads Auto Group

Desk Manager

Albuquerque, NM

$120K - $240K/yr

Professional environment with resources to help you succeed Ready to Lead? If you're a high-energy, results-driven Sales Manager ready to take the next step in your career, apply today and ...

Crossroads Auto Group

Desk Manager

Albuquerque, NM · On-site

$120K - $240K/yr

Professional environment with resources to help you succeed Ready to Lead? If you're a high-energy, results-driven Sales Manager ready to take the next step in your career, apply today and ...

Crossroads Auto Group

Desk Manager

Albuquerque, NM · On-site

$120K - $240K/yr

Professional environment with resources to help you succeed Ready to Lead? If you're a high-energy, results-driven Sales Manager ready to take the next step in your career, apply today and ...

AeroVironment

Manager, Service Desk

Albuquerque, NM · On-site

The Manager, Service Desk executes established ITIL processes, asset management workflows, and service metrics across the organization. This individual implements standard operating procedures ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Rio Rancho, NM

Help Desk Manager information

See Rio Rancho, NM salary details

$35.3K

$78.8K

$117.1K

How much do help desk manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for help desk manager in Rio Rancho, NM is $78,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $94,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Rio Rancho, NM?

The most popular types of Help Desk jobs in Rio Rancho, NM are:

What job categories do people searching Help Desk Manager jobs in Rio Rancho, NM look for?

The top searched job categories for Help Desk Manager jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Help Desk Manager jobs?

Cities near Rio Rancho, NM with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $78,805 per year, or $37.9 per hour.

Help Desk Tech

Galactic Network Integrators, INC

Kirtland Air Force Base, NM

$17.75 - $24/hr

Full-time

Re-posted 5 days ago

Job description

AFRL PRsISM – Help Desk Tech
JOB DESCRIPTION:
This Tier 1 service desk position is responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. Support provided is governed by Service Level Agreements in place with the customer. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting.
Experience/Skills
· Answer user calls to provide general user support related to their IT equipment or other needs.
· Creates, updates and closes out help desk tickets
· Works with other Tier 1 Support staff to ensure proper hand-off of tickets for prompt resolution
· Maintains required documentation of Tier 1 processes and SOPs
· Familiarity with Windows Operating system and Outlook email
· Familiarity with creating/updating Remedy tickets is preferred
Qualifications/Certifications:
Applicant must possess refined critical thinking skills, should be a self-starter, may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable. Prior experience in a government consulting services environment is preferred.
Secret clearance is required. Minimum DoD 8570 IAT-II + CE certification required

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