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Help Desk Manager Jobs in Rio Rancho, NM (NOW HIRING)

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote . * Rate ...

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote . * Rate ...

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

$104K - $166K/yr

The Service Desk Manager leads this critical service delivery function, overseeing Tier I, II, and III support operations, ITSM platform management, and continuous service improvement for the NNSA ...

Peraton

Senior Service Desk Manager

Albuquerque, NM

The Service Desk Manager leads this critical service delivery function, overseeing Tier I, II, and III support operations, ITSM platform management, and continuous service improvement for the NNSA ...

Peraton

Senior Service Desk Manager

Albuquerque, NM

The Service Desk Manager leads this critical service delivery function, overseeing Tier I, II, and III support operations, ITSM platform management, and continuous service improvement for the NNSA ...

Crossroads Auto Group

Desk Manager

Albuquerque, NM · On-site

$120K - $240K/yr

Professional environment with resources to help you succeed Ready to Lead? If you're a high-energy, results-driven Sales Manager ready to take the next step in your career, apply today and ...

Crossroads Auto Group

Desk Manager

Albuquerque, NM · On-site

$120K - $240K/yr

Professional environment with resources to help you succeed Ready to Lead? If you're a high-energy, results-driven Sales Manager ready to take the next step in your career, apply today and ...

Crossroads Auto Group

Desk Manager

Albuquerque, NM · On-site

$120K - $240K/yr

Professional environment with resources to help you succeed Ready to Lead? If you're a high-energy, results-driven Sales Manager ready to take the next step in your career, apply today and ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Rio Rancho, NM

Help Desk Manager information

See Rio Rancho, NM salary details

$35.3K

$78.8K

$117.1K

How much do help desk manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for help desk manager in Rio Rancho, NM is $78,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $94,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Rio Rancho, NM? The most popular types of Help Desk jobs in Rio Rancho, NM are:
What are popular job titles related to Help Desk Manager jobs in Rio Rancho, NM? For Help Desk Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Rio Rancho, NM look for? The top searched job categories for Help Desk Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Help Desk Manager jobs? Cities near Rio Rancho, NM with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,805 per year, or $37.9 per hour.

Help Desk Technician

ATA Services Inc

Santa Fe, NM • On-site

$26/hr

Full-time

Posted 6 days ago

Job description

ATA Services is currently seeking to hire a Help Desk Technician to work on a temporary assignment with the State of NM - Department of Information Technology. This position is NOT remote.

  • Rate: $26.00 per hour with weekly pay
  • Schedule: Monday – Friday; 8 A.M. – 5 P.M.
  • Start Date: ASAP
  • Location: IN-OFFICE - Santa Fe, NM

Position Summary

Help Desk roles, including Help Desk Technician and Help Desk Specialist, serve as the first point of contact for users experiencing technical problems. Help Desk Technicians combine technical expertise with customer service skills to diagnose, troubleshoot, and resolve issues efficiently, supporting both employees and external clients.

Key Responsibilities

  • Respond to user inquiries via phone, email, or chat and provide timely technical support
  • Diagnose and resolve hardware, software, and network issues, including application configurations and connectivity problems
  • Run diagnostic programs, isolate problems, and implement solutions to restore functionality
  • Document issues, resolutions, and procedures for future reference
  • Assist with installation, configuration, and maintenance of computer systems and peripherals
  • Provide guidance to users on software usage and best practices to enhance productivity
  • Escalate complex issues to higher-level IT staff when necessary

Required Skills and Qualifications

  • Technical skills: Knowledge of operating systems, Microsoft Office, antivirus software, networking, and common business applications
  • Soft skills: Strong communication, problem-solving, and customer service abilities
  • Certifications (optional but preferred): ITIL, HDI, MCP, MOUS, CE, CCNA, or other relevant IT certifications
  • Experience: Prior help desk, technical support, or IT experience is advantageous

ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.