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Senior Nmci Help Desk Jobs in Rio Rancho, NM (NOW HIRING)

Crossroads Auto Group

Desk Manager

Albuquerque, NM · On-site

$120K - $240K/yr

Work closely with senior leadership to execute growth strategies What We're Looking For * 2+ years ... Professional environment with resources to help you succeed Ready to Lead? If you're a high-energy ...

Crossroads Auto Group

Desk Manager

Albuquerque, NM · On-site

$120K - $240K/yr

Work closely with senior leadership to execute growth strategies What We're Looking For * 2+ years ... Professional environment with resources to help you succeed Ready to Lead? If you're a high-energy ...

Crossroads Auto Group

Desk Manager

Albuquerque, NM

$120K - $240K/yr

Work closely with senior leadership to execute growth strategies What We're Looking For * 2+ years ... Professional environment with resources to help you succeed Ready to Lead? If you're a high-energy ...

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All JobsNmci Help Desk JobsSenior Nmci Help Desk JobsSenior Nmci Help Desk Jobs in Rio Rancho, NM

Senior Nmci Help Desk information

See Rio Rancho, NM salary details

$23.5K

$75.5K

$153.8K

How much do senior nmci help desk jobs pay per year?

As of Aug 21, 2026, the average yearly pay for senior nmci help desk in Rio Rancho, NM is $75,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $96,900.00 per year, depending on experience, location, and employer.

What is a Senior NMCI Help Desk?

Senior NMCI Help Desk professionals are experienced technical support specialists responsible for providing advanced assistance and troubleshooting for users of the Navy Marine Corps Intranet (NMCI). They serve as a primary point of contact for resolving complex IT issues, managing escalations, and ensuring the smooth operation of network and computer systems within the NMCI environment. These professionals often mentor junior help desk staff, coordinate with higher-level technical teams, and help implement best practices for IT service management. Their expertise is crucial in maintaining security, efficiency, and reliability across the Navy and Marine Corps' IT infrastructure.

How does a Senior NMCI Help Desk professional typically collaborate with other IT teams to resolve complex technical issues?

As a Senior NMCI Help Desk professional, you will frequently work alongside network engineers, cybersecurity specialists, and system administrators to troubleshoot and resolve escalated technical problems. This collaboration often involves participating in incident response calls, documenting issues in ticketing systems, and providing detailed technical information to assist in root cause analysis. Effective communication and teamwork are essential, as you serve as a bridge between end-users and specialized IT teams, ensuring timely solutions and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Senior NMCI Help Desk specialist, and why are they important?

To thrive as a Senior NMCI Help Desk specialist, you need advanced knowledge of network troubleshooting, Windows and enterprise systems, and typically a relevant associate's or bachelor's degree along with DoD 8570-compliant certifications such as CompTIA Security+ or A+. Familiarity with Navy Marine Corps Intranet (NMCI) systems, ticketing software like Remedy, and remote support tools is essential. Strong problem-solving abilities, clear communication, and customer service skills help build trust and ensure effective resolution of user issues. These competencies are critical for maintaining the security, reliability, and smooth operation of the NMCI network environment.

What is the difference between Senior Nmci Help Desk vs Help Desk Technician?

AspectSenior Nmci Help DeskHelp Desk Technician
CertificationsCompTIA A+, Security+, ITILCompTIA A+ or similar
Work EnvironmentMilitary and government agencies, secure networksCorporate, small business, or IT support centers
ResponsibilitiesAdvanced troubleshooting, system administration, security protocolsBasic troubleshooting, user support, hardware/software setup

The Senior Nmci Help Desk typically handles more complex issues, security, and system management within government environments, requiring advanced certifications. Help Desk Technicians focus on routine user support and hardware/software troubleshooting. The senior role demands more experience and specialized knowledge, whereas the technician role is entry to mid-level support.

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Senior Nmci Help Desk jobs near you

Weekend Front Desk Receptionist

Sandia Vista Senior Living

Albuquerque, NM • On-site

$15.50 - $18/hr

Full-time, Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Weekend Front Desk Receptionist - Large Senior Living Community

We are seeking a happy, outgoing, and energetic Front Desk Receptionist to join and lead our dining team at a large senior living community in . Come join a team in Albuquerque of dedicated, smart, and caring professionals as they work together to care for our seniors and provide them the lifestyle they deserve.

Who we are

"Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO

If you are looking for a company and team that understands the value of people, then look no further!

Stellar Senior Living is a premier assisted living and memory care provider in the Western United States. Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us.

 What we offer

  • Competitive salary $15.50 - 18hr DOE
  • A growing company with opportunities for advancement
  • Company sponsored training, tuition reimbursement, and other learning opportunities
  • Free meals each shift
  •  Part-Time Weekend from 8am-4pm. Perfect for students!

Job Description

The Front Desk Receptionist oversees all receptionist and secretarial duties at our community with an outstanding customer service and support. As the face of the company, the successful candidate will be approachable and friendly, with outstanding people skills.

Responsibilities

  • Greet residents and visitors with a positive and helpful attitude
  • Assist Executive Team with a variety of administrative task
  • Answer phones in a professional manner
  • Provide excellent customer service

Qualifications

  • Prior experience as a receptionist or related field highly preferred
  • Excellent communication and organizational skills
  • Strong knowledge of MS Office programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As part of Stellar Senior Living’s continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC).  To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations.  Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment. 

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