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Online Helpdesk Jobs in Rio Rancho, NM (NOW HIRING)

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Online Helpdesk information

See Rio Rancho, NM salary details

$11

$21

$31

How much do online helpdesk jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for online helpdesk in Rio Rancho, NM is $21.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.42 per hour, depending on experience, location, and employer.

What is an online helpdesk?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What does an online helpdesk do?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.

Can you work an online helpdesk remotely?

Yes, online helpdesk roles are often performed remotely, requiring skills in customer support, troubleshooting, and familiarity with helpdesk software. Many companies offer remote positions with flexible schedules, and a reliable internet connection is essential.

What are the key skills and qualifications needed to thrive in the online helpdesk position?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

What are the most commonly searched types of Helpdesk jobs in Rio Rancho, NM? The most popular types of Helpdesk jobs in Rio Rancho, NM are:
What are popular job titles related to Online Helpdesk jobs in Rio Rancho, NM? For Online Helpdesk jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Online Helpdesk jobs in Rio Rancho, NM look for? The top searched job categories for Online Helpdesk jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Online Helpdesk jobs? Cities near Rio Rancho, NM with the most Online Helpdesk job openings:
Online Helpdesk jobs near you

Helpdesk Technician

Associated Universities, Inc.

Albuquerque, NM • On-site

$19 - $24.65/hr

Full-time

Medical, Dental, Vision, PTO

Posted 7 days ago

Job description

Position Description:
Position Summary
The National Radio Astronomy Observatory (NRAO) is a prestigious research and development organization that plays a vital role in the study of the universe. Associated Universities, Inc. (AUI) is a nonprofit organization that manages and operates the NRAO under a cooperative agreement with the National Science Foundation. The Observatory is a hub for technological and scientific collaboration, operating state-of-the-art radio telescope facilities for use by the international scientific community. The Observatory has been instrumental in the study of black holes, galaxies, and the early universe.
At NRAO, we are recruiting a Helpdesk Technician. The Helpdesk Technician provides desktop support to users through various channels, including in-person interaction, remote-control software, and helpdesk ticketing systems. Key responsibilities include managing hardware inventory, configuring and maintaining workstations, performing routine system support, and training users on established IT services and new software processes.
The preferred location for the position will be based at our Albuquerque, NM location.
What You Will be Doing:
  • Provide in-person or remote technical support through email, phone and helpdesk ticketing system
  • Help users sign into their machines
  • Field user technical questions
  • Set up user workstations
  • Provide basic instruction and/or training to users for established IT services
  • Perform routine technical assistance on end points
  • Assist with tracking available inventory of hardware ready to be deployed
  • Perform routine technological systems support, maintenance, and testing
  • Assist with the implementation of technological projects with moderate scope and impact
  • Assist with the installation, standard configuration, and maintenance of computers
  • Perform miscellaneous job-related duties as assigned
  • Accept, review and act on helpdesk tickets
  • Pinpoint technical issues based on reported symptoms and diagnostic reports
  • Use remote-control software to actively repair user issues
  • Perform basic account management tasks, such as resetting passwords and adjusting key settings
  • Train new employees or users in new software or repair processes
  • Create and maintain work logs that document customer interactions for all projects
  • Proactive compliance with organizational and government safety policies and procedures in work area is expected
  • Other duties as assigned

Work Environment
Work is mission driven, team oriented and typically performed in an office setting within a research or development environment.
Who You Are:
Education
  • Associate's degree in information technology, computer science or related field is required or equivalent combination of education and experience.

Experience
  • No prior experience required.

Skills and Competencies
  • High level of competency in Microsoft software products and web-based systems, Visio and SharePoint.
  • Requires strong customer service, interpersonal and communications skills. Must be able to communicate effectively both verbally and in writing. Must have knowledge of or experience with Office productivity software; word-processor, spreadsheets, networks and systems comparable to those of the Observatory through academic training or internship experience(s). Must be familiar with a variety systems administration concepts, practices and procedures. Strong analytical, organizational. and problem-solving skills and team orientation.

Additional Requirement
While performing the duties of this job, the employee frequently sits at a desk, uses a personal computer, telephone, and other standard office equipment; the ability to climb stairs is required. The employee is required to bend, reach, and must have finger dexterity. The employee is required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Observatory employees must be authorized to work in the United States. The Observatory presently cannot sponsor H-1B Visas for this position.
Total Rewards:
Compensation
The starting salary/hourly rate of this position is between $19.00-$24.65 per hour. Factors which may affect starting pay within this range may include; education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions.
Benefits:
Associated Universities, Inc (AUI) offers a comprehensive benefits package addressing the needs of employees and their families with most benefits beginning on the first day of employment, subject to eligibility requirements. AUI provides:
  • Excellent paid time off (13 holidays, annual accrual of up to 24 vacation days)
  • Medical, dental and vision plans are effective on the first day of employment.
  • AUI's retirement benefit contributes an amount equal to 10 percent of a qualified participant's base pay with no required employee contribution.
  • Click Total Rewards for more information.

Application Instructions:
Select the "Apply" button above. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position.
Equal Opportunity Employer Statement:
AUI is an equal opportunity employer. To view our complete statement, please visit https://public.nrao.edu/careers/. If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to resumes@nrao.edu. PM20

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