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Helpdesk Manager Jobs in Rio Rancho, NM (NOW HIRING)

asburyauto

Sales Manager

Albuquerque, NM

Help manage all aspects of the sales department and inventory lot * Order and purchase vehicles for the new car inventory lot and buy used car's from auction or off lease * Work with lot attendants ...

asburyauto

Sales Manager

Albuquerque, NM · On-site

Help manage all aspects of the sales department and inventory lot * Order and purchase vehicles for the new car inventory lot and buy used car's from auction or off lease * Work with lot attendants ...

Paris Baguette

Assistant General Manager

Albuquerque, NM · On-site

$17 - $22/hr

As Assistant General Manager you will support HR functions of the stores by helping with hiring ... Along with helping with the general duties of keeping Paris Baguette clean and running, can ...

CVS Health

Pharmacy Manager

Albuquerque, NM · On-site

$65 - $85/hr

Join us and be part of something bigger - helping to simplify health care one person, one family ... manage chronic Required Qualifications Active Pharmacy License in the state in which you are ...

Wagner Mechanical

Plumbing Helper

Albuquerque, NM · On-site

Plumbing Helper Location: Albuquerque, NM Full-Time Compensation: $17-$20 About Us Since 1929 ... Understanding of basic inventory, logistics, and tool management * Willingness to work extended ...

CVS Health

Pharmacy Manager

Albuquerque, NM · On-site

$65 - $85/hr

Millions of times a day, we help people on their path to better health Cofrom advising on ... As Pharmacy Manager, you have one of the most significant roles in our company Co delivering our ...

Asbury Automotive Group

Sales Manager

Albuquerque, NM · On-site

Help manage all aspects of the sales department and inventory lot * Order and purchase vehicles for the new car inventory lot and buy used car's from auction or off lease * Work with lot attendants ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Rio Rancho, NM

Helpdesk Manager information

See Rio Rancho, NM salary details

$35.3K

$78.8K

$117.1K

How much do helpdesk manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for helpdesk manager in Rio Rancho, NM is $78,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $94,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Rio Rancho, NM? The most popular types of Helpdesk jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Helpdesk Manager jobs? Cities near Rio Rancho, NM with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, 2% Contract, and 1% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $78,805 per year, or $37.9 per hour.

Helpdesk Technician

Associated Universities, Inc.

Albuquerque, NM • On-site

$19 - $24.65/hr

Full-time

Medical, Dental, Vision, PTO

Posted 7 days ago

Job description

Position Description:
Position Summary
The National Radio Astronomy Observatory (NRAO) is a prestigious research and development organization that plays a vital role in the study of the universe. Associated Universities, Inc. (AUI) is a nonprofit organization that manages and operates the NRAO under a cooperative agreement with the National Science Foundation. The Observatory is a hub for technological and scientific collaboration, operating state-of-the-art radio telescope facilities for use by the international scientific community. The Observatory has been instrumental in the study of black holes, galaxies, and the early universe.
At NRAO, we are recruiting a Helpdesk Technician. The Helpdesk Technician provides desktop support to users through various channels, including in-person interaction, remote-control software, and helpdesk ticketing systems. Key responsibilities include managing hardware inventory, configuring and maintaining workstations, performing routine system support, and training users on established IT services and new software processes.
The preferred location for the position will be based at our Albuquerque, NM location.
What You Will be Doing:
  • Provide in-person or remote technical support through email, phone and helpdesk ticketing system
  • Help users sign into their machines
  • Field user technical questions
  • Set up user workstations
  • Provide basic instruction and/or training to users for established IT services
  • Perform routine technical assistance on end points
  • Assist with tracking available inventory of hardware ready to be deployed
  • Perform routine technological systems support, maintenance, and testing
  • Assist with the implementation of technological projects with moderate scope and impact
  • Assist with the installation, standard configuration, and maintenance of computers
  • Perform miscellaneous job-related duties as assigned
  • Accept, review and act on helpdesk tickets
  • Pinpoint technical issues based on reported symptoms and diagnostic reports
  • Use remote-control software to actively repair user issues
  • Perform basic account management tasks, such as resetting passwords and adjusting key settings
  • Train new employees or users in new software or repair processes
  • Create and maintain work logs that document customer interactions for all projects
  • Proactive compliance with organizational and government safety policies and procedures in work area is expected
  • Other duties as assigned

Work Environment
Work is mission driven, team oriented and typically performed in an office setting within a research or development environment.
Who You Are:
Education
  • Associate's degree in information technology, computer science or related field is required or equivalent combination of education and experience.

Experience
  • No prior experience required.

Skills and Competencies
  • High level of competency in Microsoft software products and web-based systems, Visio and SharePoint.
  • Requires strong customer service, interpersonal and communications skills. Must be able to communicate effectively both verbally and in writing. Must have knowledge of or experience with Office productivity software; word-processor, spreadsheets, networks and systems comparable to those of the Observatory through academic training or internship experience(s). Must be familiar with a variety systems administration concepts, practices and procedures. Strong analytical, organizational. and problem-solving skills and team orientation.

Additional Requirement
While performing the duties of this job, the employee frequently sits at a desk, uses a personal computer, telephone, and other standard office equipment; the ability to climb stairs is required. The employee is required to bend, reach, and must have finger dexterity. The employee is required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Observatory employees must be authorized to work in the United States. The Observatory presently cannot sponsor H-1B Visas for this position.
Total Rewards:
Compensation
The starting salary/hourly rate of this position is between $19.00-$24.65 per hour. Factors which may affect starting pay within this range may include; education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions.
Benefits:
Associated Universities, Inc (AUI) offers a comprehensive benefits package addressing the needs of employees and their families with most benefits beginning on the first day of employment, subject to eligibility requirements. AUI provides:
  • Excellent paid time off (13 holidays, annual accrual of up to 24 vacation days)
  • Medical, dental and vision plans are effective on the first day of employment.
  • AUI's retirement benefit contributes an amount equal to 10 percent of a qualified participant's base pay with no required employee contribution.
  • Click Total Rewards for more information.

Application Instructions:
Select the "Apply" button above. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position.
Equal Opportunity Employer Statement:
AUI is an equal opportunity employer. To view our complete statement, please visit https://public.nrao.edu/careers/. If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to resumes@nrao.edu. PM20

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