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Helpdesk Manager Jobs in Rio Rancho, NM (NOW HIRING)

Wagner Mechanical

Plumbing Helper

Albuquerque, NM · On-site

Plumbing Helper Location: Albuquerque, NM Full-Time Compensation: $17-$20 About Us Since 1929 ... tool management • Willingness to work extended hours, weekends, or holidays as needed • ...

IDEX

Manager Commercial Execution

Albuquerque, NM · On-site +1

$99K - $149K/yr

Help manage the endtoend commercial funnel, including RFQ intake, triage, classification, prioritization, and throughput * Help define, track, and enforce commercial KPIs * Help analyze and run the ...

IDEX

Manager Commercial Execution

Albuquerque, NM · On-site +1

$99K - $149K/yr

Help manage the endtoend commercial funnel, including RFQ intake, triage, classification, prioritization, and throughput * Help define, track, and enforce commercial KPIs * Help analyze and run the ...

Brycon Corporation

ELECTRICAL HELPER

Rio Rancho, NM · On-site

$16 - $20.50/hr

... management, including proper handling and storage of materials and cleanliness of jobsite. • Understand company policies and obey safety regulations. • Responsible for securing and maintaining ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Rio Rancho, NM

Helpdesk Manager information

See Rio Rancho, NM salary details

$35.3K

$78.8K

$117.1K

How much do helpdesk manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for helpdesk manager in Rio Rancho, NM is $78,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $94,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Rio Rancho, NM? The most popular types of Helpdesk jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Helpdesk Manager jobs? Cities near Rio Rancho, NM with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 1% Locum Tenens, 80% Full Time, 15% Part Time, 2% Contract, and 2% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $78,805 per year, or $37.9 per hour.
Plumbing Helper

Plumbing Helper

Wagner Mechanical

Albuquerque, NM • On-site

Full-time

Re-posted 20 days ago

Job description

Plumbing Helper
Location: Albuquerque, NM
Full-Time
Compensation: $17-$20

About Us

Since 1929, Wagner Mechanical has been dedicated to providing trusted HVAC, plumbing, and electrical home repairs. With nearly a century of experience, our team takes pride in delivering reliable service, quality workmanship, and lasting comfort for every home we serve.

Why Join Our Team

• Entry-level opportunity with hands-on, on-the-job training
• Clear career path into Plumbing Technician roles
• Yearly wage increases as skills develop
• Supportive, team-oriented culture
• Consistent full-time schedule
• Ongoing technical and safety training
• Opportunity to work alongside experienced, licensed technicians
• Standard benefits package for full-time employees
• Stable, growing company serving the Austin community

Position Summary

The Plumbing Helper is an entry-level role designed for individuals who want to learn the plumbing trade from the ground up. In this position, you will assist a Plumbing Technician with installations, maintenance, inspections, and light repairs. Your primary goal is to develop the knowledge, skills, and work habits necessary to grow into a skilled plumbing professional. Starting pay is determined based on skills and experience.

What You’ll Do

• Assist Plumbing Technicians with light repair, maintenance, and installation work
• Observe and learn all aspects of plumbing systems and building performance services
• Maintain a clean, organized job site and properly inventoried truck
• Wear floor savers and protect customers’ homes while performing service
• Communicate professionally and courteously with customers
• Complete paperwork accurately and in a timely manner
• Follow all company safety standards and best practices
• Participate actively in training sessions, morning meetings, and team events
• Follow the company Code of Ethics and Team Rules
• Remain safety-conscious on job sites and while driving
• Travel to training sessions or meetings as required (up to 25–50%)
• Perform other duties as assigned

What We’re Looking For

• Positive attitude and strong work ethic
• Mechanical aptitude and interest in the plumbing trade
• Clean, professional appearance
• Strong communication and customer service skills
• Ability and willingness to learn and accept coaching
• Ability to work both independently and as part of a team
• Strong organizational skills and attention to detail
• Understanding of basic inventory, logistics, and tool management
• Willingness to work extended hours, weekends, or holidays as needed
• Ambition to grow within the company

Education and Experience Requirements

Required:
• One (1) year of general labor experience using manual and power-operated tools
• High school diploma, vocational-technical school diploma, or GED
• Valid driver’s license with acceptable driving record

Preferred:
• Experience in the trades (HVAC, plumbing, electrical)
• Experience with ServiceTitan software

Physical Requirements and Working Conditions

• Ability to lift approximately 50 lbs.
• Ability to work outdoors in all weather conditions
• Ability to work on concrete floors and uneven surfaces for extended periods (up to 8 hours)
• Ability to work in tight or awkward spaces and carry required tools and equipment
• Exposure to construction site conditions including noise from power tools and dust/debris
• Ability to sit for extended periods when required
• Ability to travel for training and meetings as needed

Pre-Employment Requirements

All employment offers are contingent upon successful completion of:

• Criminal background check
• Drug screening
• Motor Vehicle Record (MVR) review

All screenings are conducted in compliance with applicable laws and regulations.

Disclaimer

This job description is not intended to be an exhaustive list of all responsibilities, duties, or working conditions associated with the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Equal Employment Opportunity

Wagner is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all employees.