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Helpdesk Manager Jobs in Rio Rancho, NM (NOW HIRING)

Paris Baguette

Assistant General Manager

Albuquerque, NM · On-site

$17 - $22/hr

As Assistant General Manager you will support HR functions of the stores by helping with hiring ... Along with helping with the general duties of keeping Paris Baguette clean and running, can ...

Asbury Automotive Group

Sales Manager

Albuquerque, NM · On-site

Help manage all aspects of the sales department and inventory lot * Order and purchase vehicles for the new car inventory lot and buy used car's from auction or off lease * Work with lot attendants ...

Wagner Mechanical

Plumbing Helper

Albuquerque, NM · On-site

Plumbing Helper Location: Albuquerque, NM Full-Time Compensation: $17-$20 About Us Since 1929 ... tool management • Willingness to work extended hours, weekends, or holidays as needed • ...

City of Albuquerque

Electrician Helper

Albuquerque, NM

$46K - $49K/yr

... management systems, fire alarm systems, emergency generator systems, security and surveillance systems, automatic gates, closed circuit television and cable network systems. Install, adjust and ...

Jaynes Corporation

Help Desk Technician

Albuquerque, NM · On-site

$19.50 - $26.25/hr

Monitor and maintain asset management system, including tracking loaned equipment and necessary maintenance/repairs * Monitor and maintain Helpdesk ticket generation and logging system * Perform ...

City of Albuquerque, NM

Electrician Helper

Albuquerque, NM · On-site

$46K - $49K/yr

... management systems, fire alarm systems, emergency generator systems, security and surveillance systems, automatic gates, closed circuit television and cable network systems. * Install, adjust and ...

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All JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Rio Rancho, NM

Helpdesk Manager information

See Rio Rancho, NM salary details

$33.8K

$75.6K

$112.3K

How much do helpdesk manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for helpdesk manager in Rio Rancho, NM is $75,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $90,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

Is help desk one or two words?

The term 'help desk' is typically written as two words in the context of IT support roles. Helpdesk Manager is a common job title, and using two words aligns with industry standards for describing support services and related positions.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What does a helpdesk do?

A helpdesk manages technical support for users by troubleshooting hardware, software, and network issues. Helpdesk staff often use ticketing systems and require strong communication skills to resolve problems efficiently and may hold certifications like CompTIA A+.

Which is correct, helpdesk or help desk?

For a Helpdesk Manager role, the correct term is typically written as two words: 'help desk.' However, 'helpdesk' as a single word is also widely used in the industry and accepted in some organizations. Consistency within a company's documentation or branding is often the deciding factor.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

Do you need a degree for IT helpdesk?

Helpdesk managers and technicians typically do not require a formal degree but benefit from certifications like CompTIA A+ or Network+ and strong technical skills. Employers often prioritize relevant experience, problem-solving abilities, and knowledge of helpdesk software over formal education.
What are the most commonly searched types of Helpdesk jobs in Rio Rancho, NM? The most popular types of Helpdesk jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Helpdesk Manager jobs? Cities near Rio Rancho, NM with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you

Assistant General Manager

Paris Baguette

Albuquerque, NM • On-site

$17 - $22/hr

Full-time

Posted 14 days ago

Paris Baguette rating

5.6

Company rating: 5.6 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

5th of 16 rated cafes

Job description

WHAT WE ARE HUNGRY FOR
As the Assistant General Manager you will support the General Manager and help administer training. As
Assistant General Manager you will support HR functions of the stores by helping with hiring, getting new
packets ready for new hires, etc. Along with helping with the general duties of keeping Paris Baguette
clean and running, can administer different tasks and duties to crew members.
KNOWLEDGE AND RESPONSIBILITIES
 Support/Gathering information to develop store operation plans
 Help administer new product launching, promotions and seasonal events.
 Order merchandise and ingredients.
 Monthly inventory count through Excel.
 Collect feedback for identifying local community and customer needs.
 Learn and understand all company policies and provide suitable advice to employees.
 Support manager to deliver any company wide communication to all employees.
 Utilize WebPOS for measuring store revenue and operating performance, e.g. automated
programs for work schedule, monthly performance report, quarterly business report, cash and
product management program.
Support Store Operation
 Manage POS and credit card system during operating business hours.
 Main contact for catering and special orders.
 Daily inventory count.
 Help manage deliveries and inventory.
 Support simple repairs in the store such as equipment and furniture.
 General substitute for Manager.
 Regularly inspect store to assure standards are maintained at all times.
Employee Management
 Employee training: ensuring all employees are providing excellent customer service, being able to
coach employees in a positive manner to improve.
 Job delegation, enforcing duties as assigned.
 Creating employee work schedule for final review by General Manager.
 Issuing refunds for customers.
 Initial claim issues, being able to report it to the right department.
 Monitor, report, and take action on any incidents that occur.
 Quality Control, Health Inspection, Inspection Checklist
WHAT YOU NEED TO HAVE
 Minimum High School Diploma/GED or Some College
 2-4 year of food handling experience.
 Detail oriented with excellent organizational skills and verbal and written communication skill
 Able to lift up to 50 lbs.
 Time management, ability to prioritize.
 Proficient on Point-of-Sale systems, currently Toast. Understand the importance of cash handling
and accuracy of transactions.
 Flexible, adaptive, upbeat, open and visible management style, with a successful record of
accomplishment of managing senior operations leaders across a large geographically
decentralized portfolio.
 Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring,
motivating & developing team members.
 Exceptional organizational and communication skills with the ability to effectively balance
priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial
environment.
 Feedback is a gift! Ability to provide construction feedback and recognition to every member of
the organization, to ensure we have an open and transparent culture of high performance
standards.
 High emotional intelligence with the ability to work with, and manage diverse teams by being
highly empathetic, intuitive, self-motivated and driven.
 Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork
environment.
 Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's
Mission, Vision, Brand Values and Culture.

What Paris Baguette employees say

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