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Junior Helpdesk Jobs in Rio Rancho, NM (NOW HIRING)

JST

Junior Business Operations Specialist

Albuquerque, NM · On-site

$25.75 - $34.50/hr

The Junior Business Operations Specialist (Jr. BOS) plays a pivotal role in supporting data ... to help federal customers make a difference. Our goal is to Elevate the Impact that our employees ...

JST

Junior Business Operations Specialist

Albuquerque, NM · On-site

$25.75 - $34.50/hr

The Junior Business Operations Specialist (Jr. BOS) plays a pivotal role in supporting data ... to help federal customers make a difference. Our goal is to Elevate the Impact that our employees ...

Homewise

Junior Mortgage Loan Processor

Albuquerque, NM · On-site

$34K/yr

As Junior Mortgage Loan Processor, you'll play a key role in keeping Homewise's lending operations ... Helping ensure compliance requirements are met across all loan types and programs, including ...

Homewise

Junior Mortgage Loan Processor

Albuquerque, NM · On-site

$34K/yr

As Junior Mortgage Loan Processor, you'll play a key role in keeping Homewise's lending operations ... Helping ensure compliance requirements are met across all loan types and programs, including ...

Homewise

Junior Mortgage Loan Processor

Albuquerque, NM · On-site

$34K/yr

As Junior Mortgage Loan Processor, you'll play a key role in keeping Homewise's lending operations ... Helping ensure compliance requirements are met across all loan types and programs, including ...

Homewise

Junior Mortgage Loan Processor

Albuquerque, NM · On-site

$34K/yr

As Junior Mortgage Loan Processor, you'll play a key role in keeping Homewise's lending operations ... Helping ensure compliance requirements are met across all loan types and programs, including ...

Chess

Adult Basic ED JR. Navigator

Albuquerque, NM · On-site

$18.22 - $22.97/hr

Adult Basic Education Jr. Navigator) at CNM plays a crucial role in providing comprehensive ... The technician contributes insights to help develop best practices for ABE departmental operations ...

CNM LLP

Adult Basic ED JR. Navigator

Albuquerque, NM · On-site

$18.22 - $22.97/hr

Adult Basic Education Jr. Navigator) at CNM plays a crucial role in providing comprehensive ... The technician contributes insights to help develop best practices for ABE departmental operations ...

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All JobsJunior Helpdesk JobsJunior Helpdesk Jobs in Rio Rancho, NM

Junior Helpdesk information

See Rio Rancho, NM salary details

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How much do junior helpdesk jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for junior helpdesk in Rio Rancho, NM is $21.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Helpdesk, and why are they important?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are Junior Helpdesk roles?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are some common challenges faced by Junior Helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.
What are the most commonly searched types of Helpdesk jobs in Rio Rancho, NM? The most popular types of Helpdesk jobs in Rio Rancho, NM are:
What are popular job titles related to Junior Helpdesk jobs in Rio Rancho, NM? For Junior Helpdesk jobs in Rio Rancho, NM, the most frequently searched job titles are:
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What cities near Rio Rancho, NM are hiring for Junior Helpdesk jobs? Cities near Rio Rancho, NM with the most Junior Helpdesk job openings:
Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,294 per year, or $21.8 per hour.
Junior Business Operations Specialist

Junior Business Operations Specialist

JST

Albuquerque, NM • On-site

$25.75 - $34.50/hr

Full-time

Posted 22 days ago

Job description

Overview

JST is currently seeking an experienced Junior Business Operations Specialist.

This is a full-time on-site at Kirtland AFB in Albuquerque, NM. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply. This position is contingent upon contract award.

The Junior Business Operations Specialist (Jr. BOS) plays a pivotal role in supporting data gathering, validation, and reporting tasks, ensuring data quality and accuracy align with requirements. Working closely with the knowledge management team, this role focuses on operational support for Facilitation and Data Analytics and contributes to data preparation for readiness assessments. The Jr. BOS helps ensure knowledge management and data analytics functions remain accurate, timely, and impactful.


Jr Business Operations Specialist Responsibilities

  • Data Collection and Validation:

    o Assist in gathering, validating, and maintaining accurate data inputs to support knowledge management and operational decision-making processes.

    o Utilize data validation protocols to ensure data integrity and consistency across both classified and unclassified systems.

  • Report Preparation and Readiness Assessments:

    o Support the development and timely delivery of readiness reports, including semi-annual and ad-hoc reports, by providing necessary data insights and analytics.

    o Collaborate with team to ensure that all data-driven reports meet operational and compliance standards.

  • Support for Knowledge Management Updates:

    o Participate in the ongoing maintenance and updates of knowledge management systems, working with the team to ensure data systems remain aligned with evolving data needs and strategic priorities.

    o Assist in implementing system improvements and data updates that enhance the efficiency and accessibility of knowledge management solutions.

Jr Business Operations Specialist Qualifications

  • Associates degree in Data Analytics, Information Management, Business Operations, or a related field (or equivalent experience).

  • Minimum of 3 years of experience in data analysis, data validation, or knowledge management support, preferably within a DoD or government environment


Required Clearances and Screenings

  • MUST have an active secret clearance
  • MUST be able to successfully pass a drug screen and background check

About Joint Strategic Technologies (JST)

No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take-action, thus improving overall organizational growth and employee development.

Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement.

JST is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. JST will not tolerate discrimination or harassment.


Job Posted by ApplicantPro