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No Experience It Help Desk Jobs in Rio Rancho, NM

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

... Information Technology. This position is NOT remote . * Rate: $26.00 per hour with weekly pay ... Experience: Prior help desk, technical support, or IT experience is advantageous ATA Services, Inc ...

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

... Information Technology. This position is NOT remote . * Rate: $26.00 per hour with weekly pay ... Experience: Prior help desk, technical support, or IT experience is advantageous ATA Services, Inc ...

Cni

User Support Specialist II

Albuquerque, NM · On-site

EDUCATION / EXPERIENCE Associates degree in Information Technology or a related field of study, and three (3) years' of relevant experience in an IT help desk support customer facing environment, or ...

Robert Half

IT Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

At least 1 year of help desk or IT support experience * Working knowledge of Microsoft Windows environments, including Windows 10 and Windows 11. * Familiarity with Microsoft 365, Outlook, and common ...

University of New Mexico

IT Support Tech 1

Albuquerque, NM

$20.75 - $28.50/hr

Serve as theinitial point of contact for IT Service Desk inquiries, handling phone,self-service, and in-person support requests. * Assist in theresolution of complex issues and escalate concerns as ...

University of New Mexico

IT Support Tech 1

Albuquerque, NM

$20.75 - $28.50/hr

Serve as theinitial point of contact for IT Service Desk inquiries, handling phone,self-service, and in-person support requests. * Assist in theresolution of complex issues and escalate concerns as ...

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See Rio Rancho, NM salary details

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How much do no experience it help desk jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for no experience it help desk in Rio Rancho, NM is $21.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.42 per hour, depending on experience, location, and employer.

What is a no experience IT help desk?

A No Experience IT Help Desk job is an entry-level position in information technology designed for individuals who may not have prior professional experience in IT. These roles typically involve assisting users with troubleshooting hardware, software, and network issues, either remotely or in person. Employers provide on-the-job training, making them ideal for those looking to start a career in IT. Essential skills include good communication, basic computer knowledge, and a willingness to learn. These positions can also serve as a stepping stone to more advanced IT roles.

What is the difference between No Experience It Help Desk vs No Experience Network Support Specialist?

AspectNo Experience It Help DeskNo Experience Network Support Specialist
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA Network+
Work EnvironmentHelp desk, support tickets, remote or on-siteNetwork troubleshooting, on-site or remote
Industry UsageCommon in IT support roles across various industriesMore focused on network infrastructure roles
Search & ComparisonOften searched by entry-level IT support seekersCompared for roles involving network troubleshooting

Both roles are entry-level IT positions requiring similar certifications and work environments. The main difference is that the Help Desk role focuses on general user support, while Network Support Specialists handle network-specific issues. Your choice depends on whether you prefer general IT support or network infrastructure work.

What are common challenges faced by entry-level IT help desk professionals with no prior experience, and how can they overcome them?

Entry-level IT Help Desk professionals often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and communicating effectively with users who have varying levels of technical knowledge. To overcome these, it's important to proactively learn from experienced colleagues, use internal knowledge bases, and develop strong customer service skills. Embracing a willingness to ask questions and seek feedback can accelerate your learning curve and help you handle new situations with confidence.

What are the key skills and qualifications needed to thrive as a no experience IT help desk professional?

To thrive as a No Experience IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting, and customer service, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and foundational IT certifications like CompTIA A+ can be advantageous. Strong communication, patience, and problem-solving skills help you effectively assist users and learn on the job. These skills are crucial for quickly resolving technical issues and providing a positive support experience, which builds trust and efficiency within an organization.

Is it possible to get an it help desk job without experience?

Yes, entry-level IT help desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates can improve their chances by obtaining certifications like CompTIA A+ and gaining familiarity with common tools such as ticketing systems and remote support software.
What are the most commonly searched types of It Help Desk jobs in Rio Rancho, NM? The most popular types of It Help Desk jobs in Rio Rancho, NM are:
What are popular job titles related to No Experience It Help Desk jobs in Rio Rancho, NM? For No Experience It Help Desk jobs in Rio Rancho, NM, the most frequently searched job titles are:
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What cities near Rio Rancho, NM are hiring for No Experience It Help Desk jobs? Cities near Rio Rancho, NM with the most No Experience It Help Desk job openings:
No Experience It Help Desk jobs near you
Infographic showing various No Experience It Help Desk job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,294 per year, or $21.8 per hour.

IT Support and Help Desk Technician

Santo Domingo Tribe

Santo Domingo Pueblo, NM • On-site

$20 - $26/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 25 days ago

Job description

IT Support and Help Desk Technician
About Santo Domingo:
For over 400 years, Santo Domingo Pueblo has been one of the central Indian Pueblos in New Mexico. Located between Albuquerque and Santa Fe, along the I-25 corridor, over 25 different departments with more than 200 employees work together to bring the expanding top-of-line services to over 5000 members of Santo Domingo Pueblo. We work hard together while honoring the traditions and work-life balance that allows each one of us to be the best versions of ourselves.
About Our Work Environment:
Our work environment has:
  • Friendly staff
  • Supportive work environment
  • Flexibility
  • And is community service driven

We offer a generous leave policy that includes vacation, holidays, and administrative days that equal up to 54 days off in a year. Affordable medical plans, health, dental, and vision. Competitive 401k retirement plan, and amenities aimed at creating a solid work/life balance.
Summary of Position:
The Santo Domingo IT Department consists of a centralized service desk and related roles tied to specific computer, software, networking, and telecom functions. Requests are received via phone calls, emails, chats, and web submittals.
The IT Support and Help Desk Technician is to assist in the daily operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. The person will also analyze and resolve end-user hardware and software computer problems in a timely and accurate fashion and provide end user training where required.
The position is responsible for first level problem determination, problem/incident recording, problem resolution and "fix-escalation" for Santo Domingo Pueblo staff. This person must be able to multi-task, work independently and have strong problem-solving, organizational, customer service and computer skills. Reliability and dependability are essential.
The responsibility of an IT Support and Help Desk Technician is to provide in-depth procedural & technical network end-user support with the highest level of customer satisfaction. Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, instant messaging, or other tools as assigned & available. In some cases, the Specialist will dispatch service requests & escalate issues to appropriate points of contact defined within the support organization. The technician will be capable & effective in promoting internal education.
Minimum Qualifications:
  • High School Diploma, or GED Equivalent; AND minimum of one (1) year of experience providing technical support, help desk services, or information technology support
  • Proficiency with Microsoft Office 365 applications, including Word, Excel, Outlook, and PowerPoint.
  • Ability to work flexible hours, including evenings, weekends, holidays, and participation in an on-call rotation, as needed.
  • Must be proficient in all Microsoft Office Suite Programs
  • Must have tower climbing and rigging certification from an authorized training facility or must be obtained within a timeframe established by the department
  • Must be highly organized and self-dependent.
  • Keres language proficiency is preferred.
  • Must be able to satisfactorily pass a background check and new hire drug screen
  • Valid New Mexico driver's license with ability to meet Santo Domingo Pueblo liability insurance requirements and maintain eligibility for insurance.

Typical Job Requirement:
  • Job may require, with certification, the maintenance of equipment at tower sites, to include the maintenance of equipment on the tower and the tower itself.

Are you ready to join our Team?
If you would like to learn more about this position, see the attached link. If you would like to APPLY for this position, it can also be found on our website at .
Santo Domingo Pueblo exercises Indian preference in employment opportunities but otherwise supports non-discrimination on the basis of age, sex, religion, disability, color, race, or national origin, except where required by bona fide business necessity.

Apply