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Help Desk System Administrator Jobs in Rio Rancho, NM

Robert Half

Help Desk Analyst

Albuquerque, NM · On-site

$19.75 - $27.25/hr

We are looking for a dependable Help Desk Analyst to support day-to-day technology needs for a ... Working knowledge of Windows operating systems, Microsoft 365, and Outlook in an end-user support ...

NuAxis LLC

System Administrator V

Albuquerque, NM · On-site

Serves as a Senior Systems Administrator providing advanced technical leadership, design ... mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how ...

DOWNS AT ALBUQUERQUE, INC.

IT Help Desk

Albuquerque, NM · On-site

The IT Help Desk role is to support the stable operation of the information technology systems of The Downs Racetrack and Casino. This includes all duties that are applicable to a Tier I support and ...

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All JobsHelp Desk System Administrator JobsHelp Desk System Administrator Jobs in Rio Rancho, NM

Help Desk System Administrator information

See Rio Rancho, NM salary details

$32.5K

$52.6K

$72K

How much do help desk system administrator jobs pay per year?

As of Aug 25, 2026, the average yearly pay for help desk system administrator in Rio Rancho, NM is $52,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $62,100.00 per year, depending on experience, location, and employer.

What is a help desk system administrator?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a help desk system administrator?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What are some common challenges faced by help desk system administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

What are popular job titles related to Help Desk System Administrator jobs in Rio Rancho, NM?

For Help Desk System Administrator jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Help Desk System Administrator jobs in Rio Rancho, NM look for?

The top searched job categories for Help Desk System Administrator jobs in Rio Rancho, NM are:

Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $52,600 per year, or $25.3 per hour.

Help Desk Tech

Kirtland Air Force Base, NM

Galactic Network Integrators, INC
IT Services • 11 - 50 employees
Learn more about Galactic Network Integrators, INCexternal

$17.75 - $24/hr

Full-time

Re-posted 5 days ago

Job description

AFRL PRsISM – Help Desk Tech
JOB DESCRIPTION:
This Tier 1 service desk position is responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. Support provided is governed by Service Level Agreements in place with the customer. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting.
Experience/Skills
· Answer user calls to provide general user support related to their IT equipment or other needs.
· Creates, updates and closes out help desk tickets
· Works with other Tier 1 Support staff to ensure proper hand-off of tickets for prompt resolution
· Maintains required documentation of Tier 1 processes and SOPs
· Familiarity with Windows Operating system and Outlook email
· Familiarity with creating/updating Remedy tickets is preferred
Qualifications/Certifications:
Applicant must possess refined critical thinking skills, should be a self-starter, may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable. Prior experience in a government consulting services environment is preferred.
Secret clearance is required. Minimum DoD 8570 IAT-II + CE certification required

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