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Full Time Amazon It Help Desk Jobs in Rio Rancho, NM

Amazon

IT Support Engineer II, OTS

Albuquerque, NM · On-site

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are ... help make team operations more efficient. - Serving as the first point of escalation ...

Cni

User Support Specialist

Albuquerque, NM

CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical ... to an IT help desk user support environment * Working knowledge utilizing service desk software ...

Jaynes Corporation

Help Desk Technician

Albuquerque, NM · On-site

$19.50 - $26.25/hr

Maintain confidentiality with regard to the information being processed, stored or accessed by the ... Position Type/Expected Hours of Work This is a full-time non-union position, Monday through Friday ...

Amazon

IT Support Associate II, OTS

Los Lunas, NM · On-site

$16.50 - $21.25/hr

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering ...

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All JobsFull Time Amazon It Help Desk JobsFull Time Amazon It Help Desk Jobs in Rio Rancho, NM

Full Time Amazon It Help Desk information

See Rio Rancho, NM salary details

$35.3K

$78.8K

$117.1K

How much do full time amazon it help desk jobs pay per year?

As of Jun 26, 2026, the average yearly pay for full time amazon it help desk in Rio Rancho, NM is $78,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $94,100.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Amazon It Help Desk vs Full Time Amazon Network Technician?

AspectFull Time Amazon It Help DeskFull Time Amazon Network Technician
CertificationsCompTIA A+, ITIL, Microsoft certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentHelp desk support, remote and on-site troubleshootingNetwork infrastructure setup, maintenance, on-site troubleshooting
Employer & Industry UsageCustomer support for IT issues within AmazonNetwork infrastructure management within Amazon facilities

While both roles support Amazon's IT infrastructure, the Amazon It Help Desk focuses on end-user support and troubleshooting software or hardware issues, often remotely. The Amazon Network Technician specializes in maintaining and repairing network hardware and infrastructure on-site. Both roles require relevant certifications and are essential for Amazon's IT operations, but they differ in daily tasks and technical focus.

What are popular job titles related to Full Time Amazon It Help Desk jobs in Rio Rancho, NM? For Full Time Amazon It Help Desk jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Full Time Amazon It Help Desk jobs in Rio Rancho, NM look for? The top searched job categories for Full Time Amazon It Help Desk jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Full Time Amazon It Help Desk jobs? Cities near Rio Rancho, NM with the most Full Time Amazon It Help Desk job openings:
Full Time Amazon It Help Desk jobs near you
Infographic showing various Full Time Amazon It Help Desk job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 12% Full Time, 87% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,805 per year, or $37.9 per hour.
IT Infrastructure Manager

IT Infrastructure Manager

New Mexico Mutual

Albuquerque, NM • On-site

Full-time

Posted 4 days ago

Job description

Job Type
Full-time
Description
Job Title: IT Infrastructure Manager
Department: Information Technology
Reports to: Director of Information Technology
Position Summary:
The IT Infrastructure Manager is responsible for the strategic planning, implementation, and maintenance of the organization's IT infrastructure, including networks, servers, cloud services, databases, and end-user support systems. This role ensures the reliability, scalability, and security of all infrastructure components while leading a team of technical professionals. The manager also oversees database administration and help desk operations to ensure high-quality service delivery and user satisfaction.
Essential Functions:
Infrastructure Management:
  • Design, deploy, and maintain enterprise-level IT infrastructure including servers, storage, networking, and cloud platforms.
  • Ensure high availability, performance, and security of systems and services.
  • Oversees company's Disaster Recovery efforts and IT portion of Business Continuity plan.

Database Administration:
  • Oversee the installation, configuration, and maintenance of database systems (MS SQL Server, Oracle).
  • Monitor database performance and implement tuning strategies.
  • Ensure data integrity, backup, recovery, and disaster recovery planning.
  • Collaborate with application teams to support database-related development and optimization.
  • Manage database access controls and security compliance.

Help Desk Management:
  • Lead and manage the IT Help Desk team to provide timely and effective technical support to end users.
  • Implement IT service management (ITSM) best practices and tools.
  • Monitor ticketing systems, analyze trends, and drive continuous improvement in support processes.
  • Ensure high levels of customer satisfaction and user experience.

Team Leadership:
  • Lead and mentor a team of system administrators, network engineers, database administrators, security professionals and help desk staff.
  • Manage workload distribution, performance reviews, and professional development.

Security & Compliance:
  • Implement and enforce security policies, procedures, and controls across infrastructure and databases.
  • Ensure compliance with industry standards and regulations (NIST, ISO, NAIC, HIPAA).

Project Management:
  • Plan and execute infrastructure, database, and support-related projects including upgrades, migrations, and new deployments.
  • Collaborate with cross-functional teams to align IT initiatives with business goals.

Vendor & Budget Management:
  • Manage relationships with hardware, software, and service vendors.
  • Develop and manage budgets for infrastructure, database, and support operations.

Monitoring & Reporting:
  • Monitor system, database, and support performance using appropriate tools.
  • Generate reports and metrics for senior management.

Job Qualifications
Education:
  • Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred).

Experience:
  • 7+ years of experience in IT infrastructure and database management, with at least 3 years in a leadership role.

Required Skills/Abilities:
  • Strong knowledge of networking, virtualization, cloud computing (AWS, Azure), and cybersecurity.
  • Experience with enterprise systems (Windows/Linux servers, Active Directory, VMware, etc.).
  • Proficiency in database technologies and tools (e.g., SQL, Oracle).
  • Experience managing IT support/help desk operations and ticketing systems (e.g., ServiceNow, Jira Service Desk).
  • Proven leadership and project management skills.
  • Excellent communication and problem-solving abilities.

Specialized Knowledge, Licenses, etc.:
  • Microsoft Azure or AWS Professional Certifications
  • Cisco Certified Network Professional (CCNP)
  • Oracle Certified Professional (OCP) or Microsoft SQL Server certifications
  • ITIL Foundation
  • Certified Information Systems Security Professional (CISSP)

Values and Mission:
Adheres to New Mexico Mutual's values and mission by demonstrating Service Excellence, Trust, Ownership, One Team and Boldness in thought and action.
Positive Attitude:
Develops and maintains positive working relationships with team members, customers, co-workers and management by demonstrating effective communication and collaborative skills.
Working Conditions:
  • NEW MEXICO MUTUAL maintains general office conditions with light physical demands.
  • Employees of NEW MEXICO MUTUAL adhere to all safety rules and regulations including building security.
  • Employees participate in ensuring safe and efficient operating conditions that safeguard employees and facilities.
  • NEW MEXICO MUTUAL maintains a drug free environment; drug testing prior to employment as well as upon a work-related accident.
  • Exposure to VDT screens.
  • Hybrid or on-site depending on organizational needs.
  • Requires occasional travel and after-hours support.

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