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Full Time Amazon It Help Desk Jobs in Rio Rancho, NM

IC-CAP LLC

IT-IA Specialist 2 102-054

Albuquerque, NM · On-site

Information Technology-Information Assurance (IT-IA) Specialist 2 is working within Special Access ... Perform Help Desk & troubleshooting activities * Perform Hardware/Software System Configuration ...

IC-CAP LLC

IT-IA Specialist 1 102-017

Albuquerque, NM · On-site

Information Technology-Information Assurance (IT-IA) Specialist 1 will work within Special Access ... Perform Help Desk and troubleshooting activities * Perform Hardware/Software System Configuration ...

The Pueblo of Sandia

DIRECTOR OF IT

Albuquerque, NM · On-site

Seven (7) years progressively more responsible IT management related experience including supervising a helpdesk, application support, infrastructure support and network support personnel. * Any ...

Sandia Resort and Casino

DIRECTOR OF IT

Albuquerque, NM · On-site

$157K - $196K/yr

Seven (7) years progressively more responsible IT management related experience including supervising a helpdesk, application support, infrastructure support and network support personnel. * Any ...

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All JobsFull Time Amazon It Help Desk JobsFull Time Amazon It Help Desk Jobs in Rio Rancho, NM

Full Time Amazon It Help Desk information

See Rio Rancho, NM salary details

$35.3K

$78.8K

$117.1K

How much do full time amazon it help desk jobs pay per year?

As of Jun 26, 2026, the average yearly pay for full time amazon it help desk in Rio Rancho, NM is $78,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $94,100.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Amazon It Help Desk vs Full Time Amazon Network Technician?

AspectFull Time Amazon It Help DeskFull Time Amazon Network Technician
CertificationsCompTIA A+, ITIL, Microsoft certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentHelp desk support, remote and on-site troubleshootingNetwork infrastructure setup, maintenance, on-site troubleshooting
Employer & Industry UsageCustomer support for IT issues within AmazonNetwork infrastructure management within Amazon facilities

While both roles support Amazon's IT infrastructure, the Amazon It Help Desk focuses on end-user support and troubleshooting software or hardware issues, often remotely. The Amazon Network Technician specializes in maintaining and repairing network hardware and infrastructure on-site. Both roles require relevant certifications and are essential for Amazon's IT operations, but they differ in daily tasks and technical focus.

What are popular job titles related to Full Time Amazon It Help Desk jobs in Rio Rancho, NM? For Full Time Amazon It Help Desk jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Full Time Amazon It Help Desk jobs in Rio Rancho, NM look for? The top searched job categories for Full Time Amazon It Help Desk jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Full Time Amazon It Help Desk jobs? Cities near Rio Rancho, NM with the most Full Time Amazon It Help Desk job openings:
Full Time Amazon It Help Desk jobs near you
Infographic showing various Full Time Amazon It Help Desk job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 12% Full Time, 87% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,805 per year, or $37.9 per hour.
SWIFT Walk Up Support Technician

SWIFT Walk Up Support Technician

Edgewater Federal Solutions, Inc.

Albuquerque, NM • On-site

$19.50 - $26.50/hr

Full-time

Posted 11 days ago

Job description

Overview

Edgewater Federal Solutions is seeking a SWIFT Walk Up Support Technician to support the IT program at a major national laboratory.

The SWIFT Walk-Up Technician services as the first point of contact for users seeking technical assistance. This role involves providing immediate support for hardware and software issues, troubleshooting technical problems, and ensuring a seamless user experience. The technician will work directly with users in a walk-up service environment, addressing a variety of IT-related inquiries and issues.

Responsibilities
  • Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
  • Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
  • Provide comprehensive Walk up, phone, or chat support for the efficient resolution of incidents & requests of end-users.
  • Partner with other IT teams in the development, testing & implementation of commercially & internally developed solutions
  • Assist in various scopes of the Service Desk as needed by the business.
  • Resolve more complex hardware & software problems utilizing this additional training & expertise.
  • Assist the IT Field Techs & cross-functional teams, in the resolution of IT related issues for all supported platforms.
  • Efficiently & accurately identify the customer's specific information.
  • Appropriately document all required information into the ticketing system & the knowledgebase.
  • Resolve service requests or issues as appropriate on the first point of contact or within the specified timeline.
  • Meet required productivity expectations, including metrics.
  • Route & Dispatch the service request to the appropriate IT support group or next level Tech, for resolution, if the problem cannot be handled within defined time constraints.
  • Create & Maintain to the in-house knowledgebase.
  • Possess the capacity to work independently & effectively while maintaining positive productivity levels.
  • Maintain a positive relationship with fellow peers, cross functional teams & leadership.
  • Other duties assigned as necessary. 
Qualifications
  • HS Diploma and a minimum 1 years, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
  • Related experience may be substituted for relevant education and vice versa.
  • Ability to obtain & maintain a U.S. Dept. of Energy Clearance
  • U.S. Citizenship is required.
Required:
  • Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
  • 6 months of customer help desk experience
  • Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
  • Ability to type 35 WPM
Desired:
  • Experience in the current customer environment
  • Associates Degree or bachelor's degree in information technology, or related discipline.
  • Experience with ServiceNow.
  • Experience with KCS methodology.
  • Any additional requirements determined by the Service Manager.
  • Ability to type 50+ WPM

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-VA1

Employment Type: FULL_TIME

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