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Help Desk System Administrator Jobs in Rio Rancho, NM

IC-CAP LLC

Net-Sys Admin 2 102-145

Albuquerque, NM · On-site

Network-System Administrator (Net-Sys Admin) 2 function will be to organize, install, and support government organizations computer systems, including local area networks (LANs), wide area networks

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Help Desk System Administrator information

See Rio Rancho, NM salary details

$32.5K

$52.6K

$72K

How much do help desk system administrator jobs pay per year?

As of Jun 4, 2026, the average yearly pay for help desk system administrator in Rio Rancho, NM is $52,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $62,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk System Administrator, and why are they important?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What are some common challenges faced by Help Desk System Administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What are Help Desk System Administrators?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

What are popular job titles related to Help Desk System Administrator jobs in Rio Rancho, NM? For Help Desk System Administrator jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Help Desk System Administrator jobs in Rio Rancho, NM look for? The top searched job categories for Help Desk System Administrator jobs in Rio Rancho, NM are:
Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in Rio Rancho, NM as of May 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $52,600 per year, or $25.3 per hour.
Helpdesk Technician

Helpdesk Technician

Associated Universities, Inc.

Albuquerque, NM • On-site

$19 - $24.65/hr

Full-time

Medical, Dental, Vision, PTO

Posted 6 days ago

Job description

Position Description:
Position Summary
The National Radio Astronomy Observatory (NRAO) is a prestigious research and development organization that plays a vital role in the study of the universe. Associated Universities, Inc. (AUI) is a nonprofit organization that manages and operates the NRAO under a cooperative agreement with the National Science Foundation. The Observatory is a hub for technological and scientific collaboration, operating state-of-the-art radio telescope facilities for use by the international scientific community. The Observatory has been instrumental in the study of black holes, galaxies, and the early universe.
At NRAO, we are recruiting a Helpdesk Technician. The Helpdesk Technician provides desktop support to users through various channels, including in-person interaction, remote-control software, and helpdesk ticketing systems. Key responsibilities include managing hardware inventory, configuring and maintaining workstations, performing routine system support, and training users on established IT services and new software processes.
The preferred location for the position will be based at our Albuquerque, NM location.
What You Will be Doing:
  • Provide in-person or remote technical support through email, phone and helpdesk ticketing system
  • Help users sign into their machines
  • Field user technical questions
  • Set up user workstations
  • Provide basic instruction and/or training to users for established IT services
  • Perform routine technical assistance on end points
  • Assist with tracking available inventory of hardware ready to be deployed
  • Perform routine technological systems support, maintenance, and testing
  • Assist with the implementation of technological projects with moderate scope and impact
  • Assist with the installation, standard configuration, and maintenance of computers
  • Perform miscellaneous job-related duties as assigned
  • Accept, review and act on helpdesk tickets
  • Pinpoint technical issues based on reported symptoms and diagnostic reports
  • Use remote-control software to actively repair user issues
  • Perform basic account management tasks, such as resetting passwords and adjusting key settings
  • Train new employees or users in new software or repair processes
  • Create and maintain work logs that document customer interactions for all projects
  • Proactive compliance with organizational and government safety policies and procedures in work area is expected
  • Other duties as assigned

Work Environment
Work is mission driven, team oriented and typically performed in an office setting within a research or development environment.
Who You Are:
Education
  • Associate's degree in information technology, computer science or related field is required or equivalent combination of education and experience.

Experience
  • No prior experience required.

Skills and Competencies
  • High level of competency in Microsoft software products and web-based systems, Visio and SharePoint.
  • Requires strong customer service, interpersonal and communications skills. Must be able to communicate effectively both verbally and in writing. Must have knowledge of or experience with Office productivity software; word-processor, spreadsheets, networks and systems comparable to those of the Observatory through academic training or internship experience(s). Must be familiar with a variety systems administration concepts, practices and procedures. Strong analytical, organizational. and problem-solving skills and team orientation.

Additional Requirement
While performing the duties of this job, the employee frequently sits at a desk, uses a personal computer, telephone, and other standard office equipment; the ability to climb stairs is required. The employee is required to bend, reach, and must have finger dexterity. The employee is required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Observatory employees must be authorized to work in the United States. The Observatory presently cannot sponsor H-1B Visas for this position.
Total Rewards:
Compensation
The starting salary/hourly rate of this position is between $19.00-$24.65 per hour. Factors which may affect starting pay within this range may include; education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions.
Benefits:
Associated Universities, Inc (AUI) offers a comprehensive benefits package addressing the needs of employees and their families with most benefits beginning on the first day of employment, subject to eligibility requirements. AUI provides:
  • Excellent paid time off (13 holidays, annual accrual of up to 24 vacation days)
  • Medical, dental and vision plans are effective on the first day of employment.
  • AUI's retirement benefit contributes an amount equal to 10 percent of a qualified participant's base pay with no required employee contribution.
  • Click Total Rewards for more information.

Application Instructions:
Select the "Apply" button above. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position.
Equal Opportunity Employer Statement:
AUI is an equal opportunity employer. To view our complete statement, please visit https://public.nrao.edu/careers/. If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to resumes@nrao.edu. PM20

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