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Help Desk System Administrator Jobs in Rio Rancho, NM

IC-CAP LLC

Net-Sys Admin 2 102-145

Albuquerque, NM · On-site

Network-System Administrator (Net-Sys Admin) 2 function will be to organize, install, and support ... This will also include helping architect, design and analyze network models. It will require ...

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

Administer and optimize the ServiceNow ITSM platform including incident, request, change, and ... Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related ...

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

$104K - $166K/yr

Administer and optimize the ServiceNow ITSM platform including incident, request, change, and ... Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related ...

Peraton

Senior Service Desk Manager

Albuquerque, NM · On-site

Administer and optimize the ServiceNow ITSM platform including incident, request, change, and ... Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related ...

Peraton

Senior Service Desk Manager

Albuquerque, NM

Administer and optimize the ServiceNow ITSM platform including incident, request, change, and ... Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related ...

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All JobsHelp Desk System Administrator JobsHelp Desk System Administrator Jobs in Rio Rancho, NM

Help Desk System Administrator information

See Rio Rancho, NM salary details

$32.5K

$52.6K

$72K

How much do help desk system administrator jobs pay per year?

As of Jul 14, 2026, the average yearly pay for help desk system administrator in Rio Rancho, NM is $52,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $62,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Help Desk System Administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What are Help Desk System Administrators?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a Help Desk System Administrator, and why are they important?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

What are popular job titles related to Help Desk System Administrator jobs in Rio Rancho, NM? For Help Desk System Administrator jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Help Desk System Administrator jobs in Rio Rancho, NM look for? The top searched job categories for Help Desk System Administrator jobs in Rio Rancho, NM are:
Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $52,600 per year, or $25.3 per hour.
Systems Administrator Staff

Systems Administrator Staff

Lockheed Martin

Kirtland Air Force Base, NM

Other

Re-posted 11 days ago

Lockheed Martin rating

8.1

Company rating: 8.1 out of 10

Based on 388 frontline employees who took The Breakroom Quiz

34th of 61 rated aerospace companies

Job description

What We're Doing:
At Lockheed Martin Rotary and Mission Systems, we're on a mission to drive innovation and uphold the highest standards of business ethics. We believe that by pushing the boundaries of visionary thinking, we can achieve exceptional results. As a Lockheed Martin employee, you'll have the opportunity to make a meaningful impact while working in an environment that values integrity and excellence.
The Work:
Systems Administrator to support the Combat Rescue Helicopter contract. This positive will be located at Kirtland AFB, NM. The selected candidate must be a self-starter able to work independently and in a team environment. The selected candidate will responsible for the following:
Administer and maintain Windows and/or Linux-based simulator systems and servers
Monitor system performance, availability, and integrity across simulator devices
Perform system patching, updates, and configuration changes in accordance with operational schedules
Troubleshoot and resolve hardware, software, and network issues impacting simulator performance
Support integration and operation of simulator subsystems (e.g., I/O, visuals, motion, avionics interfaces)
Maintain and troubleshoot RAID systems, storage solutions, and backups
Manage user accounts, permissions, and system access in compliance with security requirements
Ensure systems meet cybersecurity standards, including STIG compliance and vulnerability remediation
Document system configurations, maintenance actions, and discrepancies in official logs and tracking systems
Coordinate with engineering, network, and field service teams to resolve complex issues
Support pre-mission checks and ensure systems are ready for scheduled training events
Work alongside the CRH Maintenance Team to resolve system related issues
Hands-on work with hardware, server racks, and simulator components
On-site support of simulator systems in a secure facility
Shift work, on-call support, or extended hours during critical operations
Travel required
US Citizenship is required.
Who we are:
Our customers are world-wide and so is our reputation for creating innovative solutions with the latest technologies. Our products keep our customers safe and bring them home to their families at night. We provide the resources, inspiration, and focus - if you have the resourcefulness and perseverance to work hard, then we want to create a better tomorrow with you.
Why Join Us:
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

What Lockheed Martin employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Lockheed Martin

Sourced by ZipRecruiter

As a global security and aerospace company, the majority of Lockheed Martin's business is with the U.S. Department of Defense and U.S. federal government agencies.The remaining portion of Lockheed Martin's business is comprised of international government and commercial sales of products, services and platforms.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Bethesda, MD, US

Year founded

1912

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