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Commission Microsoft Help Desk Jobs in Rio Rancho, NM

Robert Half

Help Desk Analyst

Albuquerque, NM · On-site

$19.75 - $27.25/hr

Provide frontline assistance for Windows 10 and 11, Microsoft 365, Outlook, web browsers, and ... At least 1 year of help desk or IT support experience preferred. * Working knowledge of Windows ...

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Commission Microsoft Help Desk information

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How much do commission microsoft help desk jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for commission microsoft help desk in Rio Rancho, NM is $21.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.42 per hour, depending on experience, location, and employer.

What is the difference between Commission Microsoft Help Desk vs Microsoft Support Specialist?

AspectCommission Microsoft Help DeskMicrosoft Support Specialist
CertificationsBasic IT certifications, Microsoft certifications often preferredMicrosoft certifications, CompTIA A+ or Network+
Work EnvironmentHelp desk centers, remote support, on-siteHelp desk, remote troubleshooting, on-site support
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partner companies, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, product troubleshooting, support roles

Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.

What is an entry-level job at Microsoft Help Desk?

An entry-level position at a Microsoft Help Desk typically involves providing technical support to users, troubleshooting software and hardware issues, and assisting with account or system access. Candidates usually need basic knowledge of Microsoft products, good communication skills, and may require certifications like CompTIA A+ or Microsoft Certified Fundamentals. These roles often serve as a starting point for careers in IT support or help desk services.

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Cities near Rio Rancho, NM with the most Commission Microsoft Help Desk job openings:

Commission Microsoft Help Desk jobs near you

Help Desk Analyst

Albuquerque, NM • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$19.75 - $27.25/hr

Temporary

Posted 7 days ago

Job description

We are looking for a dependable Help Desk Analyst to support day-to-day technology needs for a retail environment in Albuquerque, New Mexico. This is a Long-term Contract position focused on delivering responsive technical assistance, resolving common user issues, and keeping support requests organized from intake through completion. The ideal candidate is comfortable assisting non-technical employees, handling a wide range of desktop and account-related problems, and maintaining accurate documentation while contributing to a smooth end-user support experience.


Responsibilities:

• Manage incoming support requests by logging, organizing, updating, and closing tickets based on urgency and business impact.

• Provide frontline assistance for Windows 10 and 11, Microsoft 365, Outlook, web browsers, and office printing issues.

• Diagnose and resolve routine hardware problems involving desktops, laptops, monitors, docking stations, scanners, headsets, printers, and mobile devices.

• Perform user account support tasks such as password resets, basic Active Directory maintenance, and onboarding or offboarding preparation.

• Install approved applications and address common software issues to restore user productivity quickly.

• Support basic connectivity troubleshooting for wired and wireless networks, VPN access, IP-related issues, and mapped drive access.

• Prepare, organize, and track equipment for deployment while helping maintain inventory accuracy and orderly IT workspace operations.

• Distinguish widespread service interruptions from isolated incidents and escalate more advanced issues to higher support tiers with complete documentation.

• Contribute to support documentation by updating knowledge resources and recording troubleshooting steps clearly for future reference.

Other duties as needed

Interviews are currently being conducted, for immediate consideration please apply


• High school diploma or equivalent required.

• At least 1 year of help desk or IT support experience preferred.

• Working knowledge of Windows operating systems, Microsoft 365, and Outlook in an end-user support setting.

• Familiarity with basic networking concepts, including Wi-Fi, VPN connectivity, and shared drive access.

• Experience with Active Directory account administration such as password changes and user maintenance.

• Ability to communicate technical information clearly and patiently to non-technical users.

• Strong attention to detail with consistent ticket documentation, follow-up, and adherence to IT security practices.

• Associate degree in Information Technology or certifications such as CompTIA A+ or Network+ preferred.


Background required prior to employment

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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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