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No Experience Desktop Support Jobs in Rio Rancho, NM

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. * 1-3 years of experience * Prior experience in a government consulting services environment is preferred Overview ...

TekSynap

Client Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. * 1-3 years of experience * Prior experience in a government consulting services environment is preferred ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. * 1-3 years of experience * Prior experience in a government consulting services environment is preferred Overview ...

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How much do no experience desktop support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for no experience desktop support in Rio Rancho, NM is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $23.27 per hour, depending on experience, location, and employer.

How to make $80,000 a year without a degree?

A No Experience Desktop Support role typically pays between $40,000 and $60,000 annually, but with experience, certifications like CompTIA A+ or Network+, and strong troubleshooting skills, it is possible to advance into higher-paying IT positions that can reach or exceed $80,000 per year. Gaining specialized skills, obtaining certifications, and demonstrating reliability can help increase earning potential without a degree.

Is AI replacing tech support?

AI is increasingly used in desktop support to handle routine tasks such as troubleshooting common issues and providing basic assistance. However, human support specialists are still essential for complex problems, personalized service, and critical thinking, making AI a complement rather than a complete replacement in tech support roles.

What are the key skills and qualifications needed to thrive in the No Experience Desktop Support position, and why are they important?

To thrive as a No Experience Desktop Support professional, you need a fundamental understanding of computer hardware, operating systems, and troubleshooting concepts, often acquired through self-study or entry-level IT courses. Familiarity with Windows and Mac OS, basic networking tools, and optionally CompTIA A+ or similar beginner certifications is helpful. Strong communication, patience, and problem-solving skills set you apart in this customer-facing role. These abilities are essential for efficiently resolving user issues and supporting smooth business operations in a fast-paced environment.

Can you get a helpdesk job with no experience?

Helpdesk or desktop support roles often do not require extensive experience and may accept candidates with basic technical knowledge, strong communication skills, and a willingness to learn. Entry-level positions typically focus on customer service, troubleshooting, and familiarity with common operating systems and tools, with certifications like CompTIA A+ being beneficial but not always mandatory.

What is a No Experience Desktop Support job?

A No Experience Desktop Support job is an entry-level role where you assist users with basic computer issues, such as software installations, troubleshooting hardware problems, and setting up network connections. Employers hiring for these roles often provide on-the-job training, so prior experience isn't required. Strong problem-solving skills, customer service abilities, and a willingness to learn are essential. This position is a great way to start a career in IT and gain hands-on technical experience.

What job makes $10,000 a month without a degree?

High-paying jobs that can reach $10,000 a month without a degree often include roles like specialized IT support, sales, real estate, or skilled trades such as plumbing or electrical work. These positions typically require experience, certifications, or skills, and may involve self-employment or commission-based income. For example, experienced desktop support specialists with certifications like CompTIA or Microsoft can earn high salaries, especially with overtime or in high-demand environments.

What are the typical daily responsibilities for someone in a No Experience Desktop Support position?

As a No Experience Desktop Support technician, your daily tasks often include answering user support tickets, troubleshooting hardware and software issues, setting up new computers or accounts, and assisting with password resets. You may also provide step-by-step guidance to employees, escalate complex problems to senior team members, and document solutions for future reference. Collaboration with IT colleagues and clear communication with users are key parts of your routine. This role is designed to build your technical skills while gaining hands-on experience in a supportive team environment.

What are the most commonly searched types of Desktop Support jobs in Rio Rancho, NM? The most popular types of Desktop Support jobs in Rio Rancho, NM are:
What are popular job titles related to No Experience Desktop Support jobs in Rio Rancho, NM? For No Experience Desktop Support jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching No Experience Desktop Support jobs in Rio Rancho, NM look for? The top searched job categories for No Experience Desktop Support jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for No Experience Desktop Support jobs? Cities near Rio Rancho, NM with the most No Experience Desktop Support job openings:
No Experience Desktop Support jobs near you
Windows Desktop Support Technician

Windows Desktop Support Technician

Edgewater Federal Solutions, Inc.

Albuquerque, NM

$18.25 - $23.25/hr

Full-time

Posted 10 days ago

Job description

Overview

Edgewater Federal Solutions is seeking a Windows Desktop Support Technician. 

The candidate will support the Computer Field Services and provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs). The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.

Responsibilities
  • Provide prompt response to all assigned service requests, ensuring the standard performance requirement is met.
  • Troubleshoot the system problems & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework).
  • If unable to repair on initial visit, validate the user's problem & provide information on a temporary work around, if necessary, to allow the customer to continue to work, until the system is repaired.
  • Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & wherever available in the repair customer issues within target time limits.
  • Provide the customer with regular communication regarding status of repair/install including notification when repairs are complete.
  • Communicate with customer appropriate advice & techniques to avoid future incidents of a similar nature.
  • Appropriately document all required information into the ticket tracking system.
  • Ensure system is appropriately secured (case is locked, system password protected, etc.).
  • Complete site specific, preventative maintenance checklist. If needed, escalate to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
  • Meet required productivity expectations, including Field Service Team metrics.
  • Meet or exceed all performance service level targets.
  • Make every attempt, to resolve service requests remotely.
  • Partner with team members to communicate new solutions and assist other technicians when volume is low.
  • Contribute to the knowledgebase (KB) through research of articles, training courses, on the job learning, etc. Participate in IT projects. .
  • Create & maintain knowledge.
  • Exercise appropriate workflow & time management.
  • Other duties as assigned.
Qualifications

Required:

  • HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
  • Related experience may be substituted for relevant education and vice versa.
  • Must be able to obtain and maintain a U.S. Dept. of Energy Clearance
  • U.S. Citizenship is required.
  • Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
  • 6 months of customer help desk experience.
  • Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
  • Ability to type 35 WPM.

Desired:

  • Experience in the current customer environment
  • Associates Degree or bachelor's degree in information technology, or related discipline.
  • Experience with ServiceNow.
  • Experience with KCS methodology.
  • Any additional requirements determined by the Service Manager.
  • Ability to type 50+ WPM

Examples of Relevant Certifications:

A+, NET+, ACMT, Microsoft Fundamentals, etc., ITIL v4 Foundations Certification, KCS Foundations, CompTia Certifications, ACSP or JAMF Certs

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law

Employment Type: FULL_TIME

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