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It Desktop Manager Jobs in Rio Rancho, NM (NOW HIRING)

Legence

Temporary IT Support Associate

Albuquerque, NM · On-site

They are seeking an IT Support Associate to provide first-line support for IT-related incidents and ... Dell Desktops and Laptops, Microsoft Active Directory and Azure, O365, Teams, Office, Exchange ...

trane technologies

IT Project Manager

Albuquerque, NM · On-site

$89.90K - $106.30K/yr

As part of Trane Technologies' IT Infrastructure organization, the IT Infrastructure Project Manager will lead people and deployments in support of New Site/Site Moves, IPT, Network Refresh and M&A ...

Trane Technologies plc

IT Project Manager

Albuquerque, NM · On-site

$95.50K - $112.90K/yr

As part of Trane Technologies' IT Infrastructure organization, the IT Infrastructure Project Manager will lead people and deployments in support of New Site/Site Moves, IPT, Network Refresh and M&A ...

Legence

Temporary IT Support Associate

Albuquerque, NM · On-site

$21.25 - $25/hr

Perform basic troubleshooting and maintenance of desktop computers, laptops, and mobile devices ... the information technology field, including but not limited to PC and mobile device support.

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It Desktop Manager information

See Rio Rancho, NM salary details

$19.8K

$78.6K

$118.5K

How much do it desktop manager jobs pay per year?

As of May 30, 2026, the average yearly pay for it desktop manager in Rio Rancho, NM is $78,641.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $89,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?

To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.

What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?

IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.

What is an IT Desktop Manager?

An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.

How much is the salary of an IT Manager?

The salary of an IT Manager typically ranges from $80,000 to $150,000 annually, depending on experience, location, and company size. IT Managers overseeing teams often require strong technical skills, certifications, and leadership abilities, which can influence compensation.

What is the difference between It Desktop Manager vs Network Administrator?

AspectIt Desktop ManagerNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user support, desktop setup, troubleshootingNetwork infrastructure, server management, network security
Primary ResponsibilitiesManaging desktops, software updates, user supportConfiguring networks, maintaining routers/switches, network security

While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.

What are popular job titles related to It Desktop Manager jobs in Rio Rancho, NM? For It Desktop Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching It Desktop Manager jobs in Rio Rancho, NM look for? The top searched job categories for It Desktop Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for It Desktop Manager jobs? Cities near Rio Rancho, NM with the most It Desktop Manager job openings:
It Desktop Manager jobs near you
On-Site Only | IT Desktop Support Technician

On-Site Only | IT Desktop Support Technician

ClearForMe

Albuquerque, NM • On-site

Full-time

Posted 12 days ago

Job description

Job Summary:
ClearForMe is seeking an IT Desktop Support Technician for a full-time, on-site role. The technician will provide hands-on technical support for internal staff and external customer devices, focusing on modern device management and enterprise applications.
Responsibilities:
• Provide Tier 1–2 desktop and endpoint support for internal employees
• Troubleshoot hardware, operating systems, peripherals, and enterprise applications
• Manage user onboarding/offboarding, device setup, and account access
• Escalate complex issues appropriately and document resolutions
• Prepare, stage, and configure customer devices using Windows AutoPilot
• Validate device readiness for Out-of-Box Experience (OOBE) delivery
• Perform quality testing to ensure devices meet customer and contract requirements
• Assist with endpoint lifecycle management (deployment, refresh, return, disposal)
• Apply standard configurations, security baselines, and updates
• Support endpoint management platforms (Intune, Autopilot, MDM tools)
• Perform modifications, updates, and group policies on customer systems
• Maintain applicable DoE and DoD security protocols
• Support audit readiness, security, and compliance requirements
• Identify opportunities to improve processes, automation, and user experience
• Any other duties needed to drive to our Vision, fulfill our Mission, and abide by our Values
Qualifications:
Required:
• Excellent interpersonal skills to work with customers and management
• Strong troubleshooting, documentation, and communication skills
• Exceptional time management and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Ability to follow established service protocols consistently
• Experience working in a team-oriented, collaborative office environment
• Excellent driving record for travel between Albuquerque, Santa Fe and surrounding areas
• Two or more years of computer technologies field support experience
• Experience providing desktop or endpoint support in a Windows environment
• Windows 11 experience
• Familiarity with Microsoft 365 and basic identity concepts (Azure AD / Entra ID)
• Experience with remote access support software
• Experience with a password manager, preferably LastPass
• Working experience with IT ticketing systems
• Able to lift 30 lbs. regularly
Preferred:
• Desired but not required, current CompTIA, A+, Networking+, Security+
Company:
ClearForMe is a Developer of a database providing information about cosmetics. Founded in 2017, the company is headquartered in New York, USA, with a team of 11-50 employees. The company is currently Early Stage.

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