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It Desktop Manager Jobs in Rio Rancho, NM (NOW HIRING)

Velos

IT Security

Albuquerque, NM · On-site

$100K - $127K/yr

Qualified candidates are knowledgeable IT Security professionals, preferably with experience ... Conducts periodic risk management audits to ensure company security is updated and as effective as ...

Velos

IT Security

Albuquerque, NM

Qualified candidates are knowledgeable IT Security professionals, preferably with experience ... Conducts periodic risk management audits to ensure company security is updated and as effective as ...

Velos

IT Security

Albuquerque, NM · On-site

$100K - $127K/yr

Qualified candidates are knowledgeable IT Security professionals, preferably with experience ... Conducts periodic risk management audits to ensure company security is updated and as effective as ...

University of New Mexico

IT Specialist

Albuquerque, NM · On-site

$15 - $16.50/hr

The Department of Psychiatry is seeking a student to work alongside our Technical Analyst as support for ongoing and new IT projects, and to help manage our access databases. The successful candidate ...

Ramada Albuquerque

AV/IT Technician

Albuquerque, NM · On-site

Maintain inventory of AV/IT equipment and manage repairs or replacements. * Train staff on the use of AV/IT systems and software as needed. * Stay updated on industry trends and advancements in AV ...

AeroVironment

IT Specialist

Albuquerque, NM · On-site

$74K - $105K/yr

Implement and maintain configuration management processes and system documentation. * Develop and ... Bachelor's degree in Computer Science, Information Technology, or a related technical field ...

Ramada Albuquerque

AV/IT Technician

Albuquerque, NM · On-site

Maintain inventory of AV/IT equipment and manage repairs or replacements. * Train staff on the use of AV/IT systems and software as needed. * Stay updated on industry trends and advancements in AV ...

Ramada Albuquerque

AV/IT Technician

Albuquerque, NM

Maintain inventory of AV/IT equipment and manage repairs or replacements. * Train staff on the use of AV/IT systems and software as needed. * Stay updated on industry trends and advancements in AV ...

Ramada Albuquerque

AV/IT Technician

Albuquerque, NM

Maintain inventory of AV/IT equipment and manage repairs or replacements. * Train staff on the use of AV/IT systems and software as needed. * Stay updated on industry trends and advancements in AV ...

Ramada Albuquerque

AV/IT Technician

Albuquerque, NM

Maintain inventory of AV/IT equipment and manage repairs or replacements. * Train staff on the use of AV/IT systems and software as needed. * Stay updated on industry trends and advancements in AV ...

The Pueblo of Sandia

DIRECTOR OF IT

Albuquerque, NM

Manages the communication systems impacting Pueblo of Sandia and its enterprises. Ensures the ... Ensures that Management Information Systems and Information Technology support is in accordance and ...

Sandia Resort and Casino

DIRECTOR OF IT

Albuquerque, NM · On-site

$157K - $196K/yr

Manages the communication systems impacting Pueblo of Sandia and its enterprises. Ensures the ... Ensures that Management Information Systems and Information Technology support is in accordance and ...

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Showing results 1-20

All JobsIt Desktop Manager JobsIt Desktop Manager Jobs in Rio Rancho, NM

It Desktop Manager information

See Rio Rancho, NM salary details

$19.8K

$78.6K

$118.5K

How much do it desktop manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for it desktop manager in Rio Rancho, NM is $78,641.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $89,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?

To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.

What is the difference between It Desktop Manager vs Network Administrator?

AspectIt Desktop ManagerNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user support, desktop setup, troubleshootingNetwork infrastructure, server management, network security
Primary ResponsibilitiesManaging desktops, software updates, user supportConfiguring networks, maintaining routers/switches, network security

While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.

What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?

IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.

What is an IT Desktop Manager?

An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.
What are popular job titles related to It Desktop Manager jobs in Rio Rancho, NM? For It Desktop Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching It Desktop Manager jobs in Rio Rancho, NM look for? The top searched job categories for It Desktop Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for It Desktop Manager jobs? Cities near Rio Rancho, NM with the most It Desktop Manager job openings:
It Desktop Manager jobs near you
IT Support

IT Support

INFINITY SYSTEMS ENGINEERING LLC

Albuquerque, NM • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

Job description

Infinity’s niche in the aerospace and defense industry is specialized solutions that help bridge the gap between space and ground. This is no small task, and we owe our success to our team who help us fulfill our mission; to match people with their legacies for betterment of the world. There is always a place at Infinity for a motivated, capable individual seeking a career to better the world. We prioritize supporting our team through exceptional benefits, work-life balance, and structured career development. At Infinity, WE ARE MORE – now, come be more with us!

**Contingent Upon Contract Award**

Job Summary:

The IT Administrator is responsible for managing and supporting IT infrastructure for Air Force Research Laboratory (AFRL) space technology programs, including servers, networks, software applications, and cloud computing architectures. This role focuses on ground system IT infrastructure, Mission Operations Center systems, classified and unclassified networks, and hardware/software-in-the-loop testing environments supporting missions ranging from CubeSats to ESPA-class satellites. The IT Administrator ensures system integrity, network security, cybersecurity compliance, and provides technical support for space mission operations.

The ideal candidate will support:

  • Ground system IT infrastructure: Manage physical and cloud-based ground systems, Mission Operations Center IT equipment, and disaggregated development networks
  • Classified network administration: Support SIPR, JWICS, and other classified networks within SCIFs and SAPFs for space technology programs
  • Cybersecurity and accreditation: Implement security controls, obtain and maintain Authorities to Operate (ATO), and ensure compliance with DoD risk management frameworks
  • Testing environment support: Maintain hardware/software-in-the-loop testing environments and cloud computing architectures for prototyping and experimentation


This position requires strong IT administration skills, cybersecurity expertise, and the ability to work in Sensitive Compartmented Information Facilities (SCIFs) supporting space technology experiments for the Department of Defense.

Key Responsibilities:

Systems & Infrastructure Administration

    • Install, configure, maintain, and upgrade servers, workstations, operating systems, and enterprise applications
    • Monitor system performance, availability, and reliability across on-premises and cloud environments
    • Manage IT infrastructure supporting business operations, mission systems, labs, or operations centers
    • Perform routine patching, updates, and lifecycle maintenance of hardware and software

Network Administration & Connectivity

    • Manage and support network infrastructure including LAN, WAN, VPN, wireless, routers, switches, and firewalls
    • Monitor network performance and troubleshoot connectivity issues
    • Implement secure network architectures, access controls, and related cybersecurity measures
    • Support integration of internal, external, and specialized network environments as needed

Security, Compliance & Classified Support

    • Implement and enforce IT security policies, procedures, and best practices
    • Administer user accounts, permissions, and secure access to systems and data
    • Support compliance with applicable regulatory, contractual, and security requirements
    • Respond to security incidents, vulnerabilities, and system risks in coordination with stakeholders

Cloud, Virtualization & Continuity

    • Support cloud services, hybrid infrastructure, virtualization platforms, and storage solutions
    • Implement and maintain backup, disaster recovery, redundancy, and business continuity capabilities
    • Maintain UPS, backup power, and other critical support systems as required

User Support & Asset Management

    • Provide technical support for hardware, software, systems, and network issues
    • Assist with onboarding, training, and user documentation
    • Manage IT assets including hardware, software licenses, configurations, and inventory
    • Coordinate procurement of IT equipment, software, and related services

Projects, Documentation & Collaboration

    • Support IT projects including upgrades, migrations, and new technology implementations
    • Maintain system documentation, procedures, diagrams, and status reports
    • Collaborate with internal teams, vendors, engineers, and leadership to improve IT operations and support mission needs

Qualifications:

  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field
  • Experience: 3-10 years of experience in IT administration or a related role
  • Clearance: Secret, TS/SCI Preferred
  • Required Skills:
  • Certifications:
    • CompTIA Security+ (DoD 8570 IAT Level II or higher)
  • Strong knowledge of IT system administration for Windows and Linux environments
  • Proficiency in network protocols and hardware (routers, switches, firewalls)
  • Experience with classified network administration (SIPR, JWICS, or similar)
  • Understanding of cybersecurity principles and DoD security requirements
  • Knowledge of virtualization technologies (VMware, Hyper-V, or similar)
  • Familiarity with cloud services (AWS, Azure, or similar)
  • Experience with IT security tools and best practices
  • Knowledge of backup and disaster recovery solutions
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and in team-oriented environments
  • Detail-oriented with strong organizational skills
  • Ability to support 24/7 operations during critical mission phases

Preferred Skills:

  • Experience with Mission Operations Center IT infrastructure
  • Prior experience supporting AFRL, DoD laboratories, or Air Force space programs
  • Knowledge of DoD risk management frameworks (RMF) and cybersecurity requirements
  • Familiarity with hardware/software-in-the-loop testing environments
  • Experience with AWS GovCloud, Azure Government, or other government cloud platforms
  • Knowledge of cross-domain solution implementation and management
  • Experience with software-defined networking (SDN) and network automation
  • Familiarity with containerization (Docker, Kubernetes) and DevOps practices
  • Experience with ground station networks and satellite communications infrastructure
  • Knowledge of SCIF and SAPF IT requirements and operations
  • Understanding of space networking technologies and protocols
  • Experience with monitoring and logging tools (Splunk, ELK Stack, or similar)
  • Familiarity with configuration management tools (Ansible, Puppet, Chef)
  • Experience with scripting languages (PowerShell, Python, Bash)
  • Prior experience supporting 24/7 operations centers
  • Certifications:
    • CompTIA Network+
    • Microsoft Certified: Azure Administrator or Windows Server
    • Cisco Certified Network Associate (CCNA)
    • Certified Information Systems Security Professional (CISSP)
    • AWS Certified Solutions Architect or SysOps Administrator
    • VMware Certified Professional (VCP)
    • Certified Ethical Hacker (CEH)
  • Experience with Air Force C4 systems and AFI 33-210 accreditation processes

Physical Requirements:

  • Ability to lift and carry equipment weighing up to 50 lbs.
  • Ability to perform tasks such as connecting cables, installing hardware, and setting up workstations
  • Standing, sitting, and bending for extended periods

Work Schedule:

This is a full-time position, typically working 40 hours per week. Overtime may be required depending on operational needs.

Infinity Benefits:

Great Company Culture. Infinity firmly believes that our success is due to the happiness and personal satisfaction of our employees. 

Health Benefits. 100% Company Paid monthly Medical and Dental premiums for you AND your family. 

Prepare for the Future. 401(k) company contribution, with free professional financial planning advisors 

Rest and Relaxation.  Three weeks' Vacation – and we offer an annual company reward trip after one year of employment.

Health and Wellness. We offer 48 hours of sick leave, in addition to your Vacation, as well as Flex-Spending options (Medical and Dependent Care) 

Work that Stays at Work. Genuine work/life balance and flexibility. We know our employees have lives outside of work and we support you in living them! 

Education and Professional Training Reimbursement.  We support our employees career aspirations and growth through our Education Reimbursement Program! 

Profit Sharing Plan.  Infinity’s success is due to our employees which is why all eligible employees receive an annual payout based on our Profit-Sharing Plan. 

 U.S. Citizenship is required.

EOE including disability/vet

To learn more about our company and benefits, please visit: Infinity Careers