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Desktop Manager Jobs in Rio Rancho, NM (NOW HIRING)

NannyPod

State Area Manager - New Mexico

Albuquerque, NM · On-site

$48K - $75K/yr

Managers are responsible for networking with families who need part time or full time nannies. You ... Laptop / Desktop Benefits NannyPod Offers Excellent Benefits * 250 Shares per quarter in NannyPod ...

The Salvation Army

Store Manager

Albuquerque, NM

$16/hr

Minimum of three months as a manager trainee or similar experience * Experience scheduling staff ... Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to ...

Salvation Army

Store Manager

Albuquerque, NM · On-site

Minimum of three months as a manager trainee or similar experience * Experience scheduling staff ... Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to ...

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Desktop Manager information

See Rio Rancho, NM salary details

$19.8K

$78.6K

$118.5K

How much do desktop manager jobs pay per year?

As of May 30, 2026, the average yearly pay for desktop manager in Rio Rancho, NM is $78,641.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $89,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What are some typical challenges a Desktop Manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What is a Desktop Manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What are popular job titles related to Desktop Manager jobs in Rio Rancho, NM? For Desktop Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Rio Rancho, NM look for? The top searched job categories for Desktop Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Desktop Manager jobs? Cities near Rio Rancho, NM with the most Desktop Manager job openings:
Desktop Manager jobs near you

Desktop Technician - BIA

Wichita Tribal Enterprise

Albuquerque, NM • On-site

$45K - $54K/yr

Full-time

Posted 28 days ago

Job description

Job Summary

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking a Desktop Technician III to provide advanced technical support for end-user computing environments. This role ensures the reliable operation of desktop systems, mobile devices, and network infrastructure through the installation, configuration, and troubleshooting of hardware and software.

The Desktop Technician III delivers high-quality customer support, resolves complex technical issues, and supports both standard office and specialized applications. This position operates independently with minimal supervision in a fast-paced, mission-driven environment.

NIST SP 800-53 Compliance Requirement

All personnel must operate within the NIST SP 800-53 framework developed by the National Institute of Standards and Technology, ensuring compliance with federal cybersecurity requirements, including the Federal Information Security Modernization Act. This includes adherence to technical, operational, and management security controls.

Key ResponsibilitiesTechnical Support & Operations
  • Provide Tier II/III technical support for desktops, laptops, mobile devices, printers, and scanners
  • Install, configure, and troubleshoot hardware, operating systems, and software applications
  • Support and maintain Microsoft Windows operating systems in enterprise environments
  • Diagnose and resolve network connectivity issues across LANs, servers, and network switches
User Support & Applications
  • Assist users with Microsoft Office Suite and Google Workspace (Gmail) applications
  • Support specialized applications such as GIS, AutoCAD, and other business-critical systems
  • Provide end-user training and guidance on systems, applications, and IT best practices
System Maintenance & Deployment
  • Perform system imaging, software deployment, patching, and system upgrades
  • Maintain system integrity and ensure compliance with enterprise standards
Documentation & Collaboration
  • Document incidents, service requests, and resolutions in ticketing systems in accordance with SLA requirements
  • Escalate complex technical issues and collaborate with network, systems, and cybersecurity teams
  • Contribute to knowledge base development and process standardization
Compliance & Continuous Improvement
  • Maintain compliance with organizational IT policies, security standards, and federal requirements
  • Support continuous improvement initiatives across IT service delivery
Required Qualifications
  • U.S. Citizenship required
  • Must have the ability to obtain and maintain the required federal suitability or background clearance
  • Associate degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
  • Minimum of 3 years of hands-on technical support experience in an IT environment

Technical Experience:

  • Desktop and laptop systems
  • Mobile devices
  • Printers and scanners
  • Local area networks (LAN), servers, and network switches

Core Skills:

  • Proficiency in installing and troubleshooting hardware and software
  • Strong working knowledge of Microsoft Windows operating systems
  • Experience with Microsoft Office Suite and Google Workspace (Gmail)
  • Ability to work independently with minimal supervision
  • Strong analytical, problem-solving, and customer service skills
Preferred Qualifications
  • Experience supporting GIS, AutoCAD, or other specialized technical applications
  • Familiarity with enterprise IT environments, ticketing systems, and remote support tools
  • Knowledge of IT security practices and compliance standards in federal or regulated environments (e.g., DOI)
  • Experience supporting government or large enterprise environments
  • Relevant certifications:
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+
    • Microsoft certifications
  • Experience with system imaging tools, asset management systems, and software deployment solutions
Physical Demands – IT / Office Role

This position is primarily office-based and requires prolonged periods of sitting, typing, and working on a computer. Occasional walking, standing, bending, and reaching may be required.

  • Ability to lift up to 15 pounds (occasionally more)
  • Visual acuity including close, distance, and color vision required
  • Ability to communicate effectively in a professional office environment
  • Occasional travel and extended hours may be required
Physical Demands – Construction / Field Role

This role may include work in field or mixed environments depending on assignment.

  • Frequent walking, standing, climbing, and working on uneven terrain
  • Ability to use ladders, scaffolding, and wear required PPE
  • Ability to lift up to 50 pounds
  • Ability to communicate effectively in active environments
  • Travel and extended/irregular hours may be required
Equal Employment Opportunity Statement

Quivera Enterprises LLC and its subsidiaries are a 100% tribally owned, SBA-certified Small Disadvantaged Business.

Quivera Enterprises LLC and its subsidiaries are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.