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Desktop Manager Jobs in Rio Rancho, NM (NOW HIRING)

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Remote Sales Manager

Edgewood, NM · Remote

$69K/yr

Laptop or desktop computer with a working camera * Insurance license required or willingness to ... Work closely with your manager to set goals and achieve them

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Desktop Manager information

See Rio Rancho, NM salary details

$19.8K

$78.6K

$118.5K

How much do desktop manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for desktop manager in Rio Rancho, NM is $78,641.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $89,800.00 per year, depending on experience, location, and employer.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it involves basic troubleshooting, hardware and software maintenance, and customer service skills. It provides foundational IT experience and can lead to more advanced roles in IT or network administration. Certifications like CompTIA A+ can enhance job prospects in this field.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.
What are popular job titles related to Desktop Manager jobs in Rio Rancho, NM? For Desktop Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Rio Rancho, NM look for? The top searched job categories for Desktop Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Desktop Manager jobs? Cities near Rio Rancho, NM with the most Desktop Manager job openings:
Desktop Manager jobs near you

Staff Desktop Support Administrator

ARA

Albuquerque, NM • On-site

Full-time

Re-posted 3 days ago

Job description

What you'll do as a Staff Desktop Support Administrator
    • Provide desktop support and technical assistance to end users on a variety of issues.
    • Take ownership managing and supporting a small Windows server environment.
    • Support and maintain a VMware vSphere and vCenter environment.
    • Independently identify, research, and resolve technical problems.
    • Troubleshoot PC hardware and software issues.
    • Set up and maintain user accounts.
    • Manage file, print, and license servers.
    • Administer and monitor data backups.
    • Monitor and apply security patches and updates in a timely manner.
    • Document and maintain IT related procedures.
    • Maintain inventory and licensing records for hardware and software acquisitions.

Staff Desktop Support Administrator Requirements
    • Minimum of four (4) years of relevant experience, experience supporting desktops/laptops and servers; specifically, with systems running Windows 11, Server 2022/2025 on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).
    • Experience supporting an array of applications on Windows operating systems including, Microsoft Office 365, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
    • Microsoft Active Directory administration experience
    • Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
    • Ability to obtain a security clearance, which includes US citizenship.
    • Must be customer service focused and have excellent time management skills.
    • Must be detail-oriented, proactive, well organized, and have ability to prioritize work.
    • Requires ability to:
      • Communicate effectively (both verbal and written),
      • Work collaboratively with team members, and on an individual basis

Staff Desktop Support Administrator Preferences
  • Experience with Ubuntu, Red Hat, or other Linux operating systems
  • Experience with Windows Server 2022 and above
  • Experience with Microsoft 365 office applications
  • Experience with Veeam backup software
  • Knowledge of Cisco VoIP phone administration
  • Experience with VMWare vSphere virtualization and administration
  • MCSE, A+, Net+, Security+, Linux+, LPIC, RHCSA certifications
  • Antivirus and WSUS
  • DoD experience
  • Understanding of IT security best practices

Education
  • Bachelor's degree in MIS, CS, or other IT-related field or equivalent experience

Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2,300 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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