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Desktop Support Manager Jobs in Rio Rancho, NM (NOW HIRING)

Five Below

Support Mgr Part time

Santa Fe, NM · On-site

$15.90/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the ...

Leidos

Senior Desktop Systems Analyst

Albuquerque, NM · On-site

$82K - $149K/yr

The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management ... Coordinate Desktop Installation projects by Organizing the implied tasks and equipment needed to ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Rio Rancho, NM

Desktop Support Manager information

See Rio Rancho, NM salary details

$14

$34

$56

How much do desktop support manager jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for desktop support manager in Rio Rancho, NM is $34.02, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $45.24 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Rio Rancho, NM?

The most popular types of Desktop Support jobs in Rio Rancho, NM are:

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The top searched job categories for Desktop Support Manager jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Desktop Support Manager jobs?

Cities near Rio Rancho, NM with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $70,770 per year, or $34 per hour.

Desktop Support Engineer

Hexaware Technologies, Inc

Albuquerque, NM • On-site

Other

Re-posted 25 days ago

Job description

Position: Desktop Support Engineer

Location: Albuquerque, NM 87107 (Onsite)

Hiring: Fulltime with Hexaware Technologies

Job Summary

The Desktop Support Engineer –will provide onsite and remote technical support for end users, desktops, laptops, software, peripherals, printers, conference-room equipment, and basic network connectivity. The engineer will resolve common IT issues, support device deployments and replacements, maintain asset records, and escalate complex issues to Level 2 or specialized support teams.

 

Key Responsibilities:

  • Provide deskside and remote support for hardware, software, account access, VPN, MFA, authentication, and connectivity issues.
  • Troubleshoot Windows desktops, laptops, monitors, docking stations, printers, scanners, and other peripherals.
  • Configure and deploy standard devices, operating systems, applications, drivers, and security tools.
  • Assist with password resets, account lockouts, Microsoft 365, Outlook, Teams, OneDrive, and shared-drive access.
  • Perform basic device replacements, reimaging, data backup and restore, and OneDrive synchronization checks.
  • Support office moves by disconnecting, reconnecting, and validating workstations and network connections.
  • Provide basic printer, scanner, conference-room, Teams Room, display, camera, and microphone support.
  • Perform basic cable checks, equipment labeling, inventory updates, and other smart-hands activities under supervision.
  • Maintain accurate ticket, asset, inventory, and CMDB records.
  • Coordinate with vendors and escalate unresolved issues to Level 2, infrastructure, or specialized support teams.
  • Follow established IT procedures, security standards, change-management processes, and service-level requirements.

Required Qualifications:

  • 3 years of experience in desktop support, help desk, or IT support.
  • Experience supporting Windows desktops and laptops.
  • Basic knowledge of Microsoft 365, Active Directory, VPN, Wi-Fi, printers, and hardware troubleshooting.
  • Experience using ticketing systems and documenting technical issues.
  • Strong customer-service, communication, and problem-solving skills.
  • Ability to work onsite and handle standard IT equipment.
  • CompTIA A+, ITIL, or Microsoft certifications are preferred.

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