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It Desktop Manager Jobs in Rio Rancho, NM (NOW HIRING)

Homewise

Senior Director of IT

Santa Fe, NM · On-site

Directly manage and coach the IT Director, ensuring alignment between leadership direction and daily execution. * Build and support a high-performing IT team with clear roles, accountability, and ...

Homewise

Senior Director of IT

Santa Fe, NM · On-site

Directly manage and coach the IT Director, ensuring alignment between leadership direction and daily execution. * Build and support a high-performing IT team with clear roles, accountability, and ...

Homewise

Senior Director of IT

Santa Fe, NM

Directly manage and coach the IT Director, ensuring alignment between leadership direction and daily execution. * Build and support a high-performing IT team with clear roles, accountability, and ...

University of New Mexico

IT Support Tech 2

Albuquerque, NM · On-site

$20.75 - $28.50/hr

You will be responsible for developing, managing and maintaining the CoC website. Upload brochures ... Assure that the information on the website is following the UNM/HSC policies and procedures; as ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

... IT Support Manager / Helpdesk Supervisor Step into the Future with Netsurit! Ranked #305 on Inc ... Serve as the next level of support for more complex application or desktop issues. * Provide expert ...

Netsurit US

Be Seen First

Tier 2 Support Technician

Albuquerque, NM · On-site

$50K - $65K/yr

... IT Support Manager / Helpdesk Supervisor Step into the Future with Netsurit! Ranked #305 on Inc ... Serve as the next level of support for more complex application or desktop issues. * Provide expert ...

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All JobsIt Desktop Manager JobsIt Desktop Manager Jobs in Rio Rancho, NM

It Desktop Manager information

See Rio Rancho, NM salary details

$19.8K

$78.6K

$118.5K

How much do it desktop manager jobs pay per year?

As of May 30, 2026, the average yearly pay for it desktop manager in Rio Rancho, NM is $78,641.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $89,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?

To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.

What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?

IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.

What is an IT Desktop Manager?

An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.

How much is the salary of an IT Manager?

The salary of an IT Manager typically ranges from $80,000 to $150,000 annually, depending on experience, location, and company size. IT Managers overseeing teams often require strong technical skills, certifications, and leadership abilities, which can influence compensation.

What is the difference between It Desktop Manager vs Network Administrator?

AspectIt Desktop ManagerNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user support, desktop setup, troubleshootingNetwork infrastructure, server management, network security
Primary ResponsibilitiesManaging desktops, software updates, user supportConfiguring networks, maintaining routers/switches, network security

While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.

What are popular job titles related to It Desktop Manager jobs in Rio Rancho, NM? For It Desktop Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching It Desktop Manager jobs in Rio Rancho, NM look for? The top searched job categories for It Desktop Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for It Desktop Manager jobs? Cities near Rio Rancho, NM with the most It Desktop Manager job openings:
It Desktop Manager jobs near you
Senior Director of IT

Senior Director of IT

Homewise

Santa Fe, NM • On-site

Full-time

Posted 23 hours ago

Job description

Reports to: Deputy CEO
Classification: Full-time Exempt / In-Person
Supervisory Responsibilities: No
Position Mission
The Senior Director of Information Technology provides organizational leadership and operational oversight for Homewise's information technology function. This role ensures reliable, secure, and effective delivery of IT systems and services that support organizational operations and mission outcomes.
In partnership with the Deputy CEO, the Senior Director contributes to long-term technology planning and prioritization, while maintaining primary responsibility for translating direction into execution, managing risk, and overseeing day-to-day IT performance and service delivery.
Essential Duties and Responsibilities
  • In partnership with the Deputy CEO, contribute to long-term planning and prioritization for IT infrastructure, systems, cybersecurity, and cloud services.
  • Translate organizational goals and leadership direction into clear, actionable IT plans, priorities, and operational roadmaps.
  • Establish, maintain, and enforce IT governance frameworks, standards, and policies to ensure consistency, security, and compliance.
  • Serve as a technical and operational advisor to the Deputy CEO, escalating risks, trade-offs, and recommendations as needed.
  • Directly manage and coach the IT Director, ensuring alignment between leadership direction and daily execution.
  • Build and support a high-performing IT team with clear roles, accountability, and professional development pathways.
  • Ensure effective talent development, performance management, and succession planning within the IT function.
  • Foster a culture of collaboration, accountability, security awareness, and continuous improvement.
  • Oversee the delivery of IT services to ensure reliability, availability, performance, and strong user experience.
  • Provide senior oversight of infrastructure, end-user computing, telecommunications, cloud platforms, and cybersecurity operations.
  • Ensure disaster recovery, business continuity, and incident response plans are developed, tested, and maintained.
  • Monitor service levels, risks, and performance metrics; hold IT leadership accountable for results.
  • Oversee enterprise information security, IT risk management, and compliance activities, ensuring findings are addressed in a timely manner.
  • Partner with internal stakeholders and external vendors to meet regulatory, contractual, and security obligations.
  • Oversee IT budgeting, forecasting, and vendor management in partnership with the CFO and Deputy CEO, ensuring fiscal responsibility and value.
  • Ensure technology investments are implemented effectively and support long-term sustainability.
  • Collaborate with department leaders to ensure technology solutions meet operational needs and improve efficiency.
  • Act as an escalation point for complex or high-impact technology and security issues.
  • Communicate clearly and effectively with both technical and non-technical stakeholders.

Competencies
  • Senior IT leadership and enterprise thinking
  • Clear communication and influence
  • People leadership and talent development
  • Risk management and security governance
  • Financial acumen and vendor oversight
  • Sound judgment in complex, regulated environments
  • Change leadership and organizational alignment

Education and Experience
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field required; Master's degree preferred.
  • Minimum 10-12 years of progressive IT leadership experience, including managing senior IT leaders.
  • Demonstrated experience leading enterprise-wide IT strategy, infrastructure, and security programs.
  • Experience overseeing IT budgets, vendor contracts, and large-scale technology initiatives.
  • Strong understanding of cybersecurity, risk management, and compliance best practices.
  • Relevant certifications (e.g., CISSP, CISM, CISA, ITIL, PMP) preferred.

Work Schedule
  • Primary Location: Santa Fe Office or Albuquerque Office.
  • Ability to travel as needed.
  • Availability to work flexible hours, including evenings or weekends, as needed.

Physical Requirements
  • This is largely a sedentary role, although some lifting of supplies is required.
  • Must be able to occasionally lift objects up to 20 pounds.

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