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No Experience Desktop Support Jobs in Rio Rancho, NM

Netsurit

Tier 2 Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

We are seeking an experienced and detail-oriented Tier 2 to join our IT support team. In this role ... Serve as the next level of support for more complex application or desktop issues. * Provide expert ...

Netsurit US

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Tier 2 Support Technician

Albuquerque, NM · On-site

$50K - $65K/yr

We are seeking an experienced and detail-oriented Tier 2 to join our IT support team. In this role ... Serve as the next level of support for more complex application or desktop issues. * Provide expert ...

Worldwide TechServices

Dynamic PC Support

Albuquerque, NM · On-site

$17/hr

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Previous customer service experience is a plus Certifications and/or Qualifications: * Maintain all ...

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All JobsDesktop Support JobsNo Experience Desktop Support JobsNo Experience Desktop Support Jobs in Rio Rancho, NM

No Experience Desktop Support information

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$21

$30

How much do no experience desktop support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for no experience desktop support in Rio Rancho, NM is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $23.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the No Experience Desktop Support position, and why are they important?

To thrive as a No Experience Desktop Support professional, you need a fundamental understanding of computer hardware, operating systems, and troubleshooting concepts, often acquired through self-study or entry-level IT courses. Familiarity with Windows and Mac OS, basic networking tools, and optionally CompTIA A+ or similar beginner certifications is helpful. Strong communication, patience, and problem-solving skills set you apart in this customer-facing role. These abilities are essential for efficiently resolving user issues and supporting smooth business operations in a fast-paced environment.

What is a No Experience Desktop Support job?

A No Experience Desktop Support job is an entry-level role where you assist users with basic computer issues, such as software installations, troubleshooting hardware problems, and setting up network connections. Employers hiring for these roles often provide on-the-job training, so prior experience isn't required. Strong problem-solving skills, customer service abilities, and a willingness to learn are essential. This position is a great way to start a career in IT and gain hands-on technical experience.

What jobs pay $700 a day?

High-paying jobs that can reach $700 a day often include specialized roles such as freelance IT consultants, project managers, or software developers with in-demand skills. These positions typically require experience, certifications, or advanced technical knowledge, and may involve contract or freelance work with flexible schedules.

What jobs pay 4000 a week without a degree?

Jobs that can pay around $4,000 a week without requiring a degree include certain high-paying roles in sales, such as real estate agents or insurance brokers, and specialized trades like commercial electricians or HVAC technicians with experience. These positions often rely on skills, certifications, or commissions rather than formal education and may involve flexible or demanding schedules.

How to get into a desk job with no experience?

To start a no experience desktop support role, focus on developing basic technical skills such as troubleshooting, operating systems, and hardware knowledge. Obtain relevant certifications like CompTIA A+ to demonstrate competence, and consider volunteering or internships to gain practical experience and build a professional network.

What are the typical daily responsibilities for someone in a No Experience Desktop Support position?

As a No Experience Desktop Support technician, your daily tasks often include answering user support tickets, troubleshooting hardware and software issues, setting up new computers or accounts, and assisting with password resets. You may also provide step-by-step guidance to employees, escalate complex problems to senior team members, and document solutions for future reference. Collaboration with IT colleagues and clear communication with users are key parts of your routine. This role is designed to build your technical skills while gaining hands-on experience in a supportive team environment.

How to make $10,000 a month with no degree?

A No Experience Desktop Support role typically offers entry-level wages that are unlikely to reach $10,000 per month without additional skills or certifications. To increase earning potential, gaining certifications like CompTIA A+ or Network+ and developing skills in networking, troubleshooting, and customer service can lead to higher-paying positions or freelance opportunities in IT support or related fields.
What are the most commonly searched types of Desktop Support jobs in Rio Rancho, NM? The most popular types of Desktop Support jobs in Rio Rancho, NM are:
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No Experience Desktop Support jobs near you
Tier 2 Support Technician

Tier 2 Support Technician

Netsurit

Albuquerque, NM

$20.75 - $28.50/hr

Full-time

Retirement, PTO

Posted 25 days ago

Job description

Tier 2 Support Technician

Location: Albuquerque, New Mexico, USA (onsite)
Job Type: Full-Time

Department: IT Support / Service Desk
Reports To: IT Support Manager / Helpdesk Supervisor

Step into the Future with Netsurit!

Ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and winner of the 2024 Global MSP501 Top 500 Managed Service Providers, Netsurit is not just solving IT problems, were shaping the future of AI-powered innovation.

Help us design, implement, and scale intelligent solutions that empower businesses to automate processes, uncover insights, and accelerate growth. You will work with cutting-edge tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes.


Position Overview:

We are seeking an experienced and detail-oriented Tier 2 to join our IT support team. In this role, you'll provide advanced troubleshooting, support escalation management, and resolution for a wide range of IT issues. You'll work closely with Tier 1 support and other IT teams to ensure timely resolution and effective solutions for both hardware and software challenges. Additionally, you'll assist in network/server troubleshooting, application support, and the deployment of new systems and projects.

Primary Responsibilities:

Call Management & Escalations

  • Manage inbound support calls, leveraging strong soft skills and professionalism.
  • Collect detailed information from users to assess issues thoroughly.
  • Handle escalation and de-escalation as required, ensuring that issues are routed appropriately.
  • Review, progress, and resolve escalated support tickets in a timely manner.
  • Serve as the next level of support for more complex application or desktop issues.
  • Provide expert-level troubleshooting for network and server-related issues.
  • Collaborate with Tier 2 support and other departments for unresolved escalations or complex cases.

Advanced Support & Troubleshooting

  • Provide Tier 2 support for application installations and troubleshooting.
  • Diagnose and resolve server-related issues, including security vulnerabilities.
  • Troubleshoot and resolve phone configuration problems, escalating hardware issues when necessary.
  • Address security alerts from tools like Microsoft Defender.
  • Identify and resolve network performance issues.
  • Configure and troubleshoot network devices, ensuring optimal configuration and deployment.
  • Perform firewall configuration and resolve related issues.

Machine & Project Deployment

  • Oversee the deployment of machines, ensuring proper setup and configuration.
  • Manage project tickets related to system implementations, upgrades, and other IT projects.
  • Work with other teams to ensure successful project completion and delivery.

General Skills & Workflow

  • Manage your daily workflow and ticket queue effectively, prioritizing tasks based on urgency and impact.
  • Maintain and update internal documentation, including troubleshooting guides and known issues.
  • Provide mentorship and support to Tier 1 team members on escalated tickets and solutions.

Required Skills and Qualifications:

  • 2–4 years of experience in IT support, with a focus on Tier 2 or higher-level troubleshooting.
  • Strong expertise in Windows Server, networking, and desktop applications.
  • Familiarity with firewall configuration and troubleshooting.
  • Solid experience in troubleshooting network performance issues and diagnosing hardware/software failures.
  • Proficiency with ticketing systems and service desk platforms (e.g., ConnectWise, JIRA, ServiceNow).
  • Strong communication and soft skills, especially in phone-based support and escalation management.
  • Experience with machine deployments and IT project tickets.
  • Ability to work independently and in a team environment.
  • Knowledge of security best practices and experience with tools like Microsoft Defender.

Preferred Qualifications:

  • Certifications such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or equivalent.
  • Experience with network device configuration and deployment (routers, switches, etc.).
  • Familiarity with phone system configuration and deployment.

Why Netsurit?

  • Dream-Driven Culture: Your goals matter here.
  • Award-Winning Company: Ranked #305 on Inc. 5000 and Global MSP501 Winner.
  • Global Leader: 27 years of excellence serving 600+ businesses.
  • Career Growth: Mentorship, training, and advancement opportunities.
  • Competitive Perks:
    • Excellent benefits package
    • 401(k) with company match
    • Travel reimbursement
    • Paid holidays and PTO

Artificial Intelligence Innovation:
Join Netsurit at the forefront of AI transformation—where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team thats shaping the future of AI-powered innovation.

Note to Agencies: Principals only. No recruiters, no agencies, no unsolicited services.