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Netsurit is looking for a proactive and client-focused Technical Account Manager / IT Client Success Manager to help clients improve their IT environments, strengthen service delivery, and unlock greater value from managed services and technology solutions.

This role is ideal for someone who understands managed services, IT cost models, client relationship management, and the tools that drive service performance and reporting.

About the Role

In this role, you will partner with clients to build and maintain technology roadmaps that improve their IT environments and support long-term business goals. You will work closely with service teams, vendors, and stakeholders to review performance, manage escalations, identify risks, and recommend practical improvements.

You will also support service and solution sales by applying your knowledge of managed services, IT operations, reporting tools, and client technology needs.

Key Responsibilities

• Help build technology roadmaps to improve client IT environments
• Support service and solution sales using knowledge of managed services and IT cost models
• Lead monthly client meetings to review service reports, IT projects, escalations, and improvement areas
• Identify, track, and help mitigate service issues and operational risks
• Communicate IT issues, business impacts, and remediation plans clearly to client stakeholders
• Maintain strong vendor and partner relationships
• Use Netsurit proprietary tools to deliver insights and support performance optimization
• Implement IT policies, process improvements, and service enhancements within client environments
• Analyze client needs and customize IT solutions using existing Netsurit tools and services

Requirements

• Minimum 2 years' relevant experience required
• Experience using the following:
  • ConnectWise
  • Microsoft CSP
  • BrightGauge
  • N-able Remote Monitoring
  • Managed services and client IT environments
  • Ability to communicate technical information clearly to business stakeholders
  • Strong client relationship, reporting, and problem-solving skills

Comfortable working in a hybrid environment, with on-site attendance twice per week

Why Join Netsurit?

• Be the trusted advisor and primary partner to our clients.
• Work with cutting-edge technologies including cloud, cybersecurity, and AI solutions.
• Join a high-growth global organisation with a strong people-first culture.
• Play a meaningful role in shaping client success and business transformation.
• Grow your career in an environment where innovation and ambition are encouraged.

About Netsurit

Headquartered in New York, Netsurit is a global leader in managed IT services, cybersecurity, and AI-driven solutions.

• 27+ years of industry expertise
• Supporting 600+ businesses worldwide
• Ranked #305 on the Inc. 5000 Americas Fastest-Growing Private Companies
• 2024 Global MSP501 Winner (Top Managed Service Providers)

We help organisations stay secure, resilient, and always on—so they can focus on what matters most.

What Makes This Role Different

You will be part of Netsurit's AI-led evolution (Innovate 2.0).

You won't just sell services.

You will help clients:

• adopt AI
• automate workflows
• improve efficiency
• unlock new value

AI Capability & Exposure

You will gain access to 20+ leading AI platforms, including:

• ChatGPT
• Claude
• Gemini
• Grok
• Nvidia AI
• and other emerging technologies

This is not theoretical.

You will:

• Build your own AI agents
• Work on real-world use cases
• Collaborate with AI specialists
• Help clients apply AI in real environments

A Note to Third Parties: Principals only. Recruiters, please do not contact this job poster. Unsolicited services or offers will not be considered.