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Help Tech Chat Support Jobs in Rio Rancho, NM (NOW HIRING)

BOK Financial

Personal Banker - Express Bank

Albuquerque, NM

$18.75 - $22.75/hr

We support and lift one another up and help each other become better. Recognition, integrity and ... chat support * Working knowledge of banking laws and regulations, i.e. Reg E, Reg CC, Reg DD, BSA ...

BOK Financial

Personal Banker - Express Bank

Albuquerque, NM · On-site

$18.75 - $22.75/hr

We support and lift one another up and help each other become better. Recognition, integrity and ... chat support * Excellent verbal communication skills; effectively and courteously providing ...

BOK Financial

Personal Banker - Express Bank

Albuquerque, NM

$18.75 - $22.75/hr

We support and lift one another up and help each other become better. Recognition, integrity and ... chat support * Working knowledge of banking laws and regulations, i.e. Reg E, Reg CC, Reg DD, BSA ...

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Help Tech Chat Support information

See Rio Rancho, NM salary details

$25.4K

$40.9K

$62.1K

How much do help tech chat support jobs pay per year?

As of May 31, 2026, the average yearly pay for help tech chat support in Rio Rancho, NM is $40,898.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $44,200.00 per year, depending on experience, location, and employer.

How can I make $2000 a week working from home?

Help tech chat support roles typically pay hourly, and earning $2000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for technical expertise and customer support experience.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Rio Rancho, NM? For Help Tech Chat Support jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Rio Rancho, NM look for? The top searched job categories for Help Tech Chat Support jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Help Tech Chat Support jobs? Cities near Rio Rancho, NM with the most Help Tech Chat Support job openings:
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SWIFT Walk Up Support Technician

SWIFT Walk Up Support Technician

Edgewater Federal Solutions, Inc.

Albuquerque, NM • On-site

$19.50 - $26.50/hr

Full-time

Posted 17 days ago

Job description

Overview
Edgewater Federal Solutions is seeking a SWIFT Walk Up Support Technician to support the IT program at a major national laboratory.
The SWIFT Walk-Up Technician services as the first point of contact for users seeking technical assistance. This role involves providing immediate support for hardware and software issues, troubleshooting technical problems, and ensuring a seamless user experience. The technician will work directly with users in a walk-up service environment, addressing a variety of IT-related inquiries and issues.
Responsibilities
  • Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
  • Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
  • Provide comprehensive Walk up, phone, or chat support for the efficient resolution of incidents & requests of end-users.
  • Partner with other IT teams in the development, testing & implementation of commercially & internally developed solutions
  • Assist in various scopes of the Service Desk as needed by the business.
  • Resolve more complex hardware & software problems utilizing this additional training & expertise.
  • Assist the IT Field Techs & cross-functional teams, in the resolution of IT related issues for all supported platforms.
  • Efficiently & accurately identify the customer's specific information.
  • Appropriately document all required information into the ticketing system & the knowledgebase.
  • Resolve service requests or issues as appropriate on the first point of contact or within the specified timeline.
  • Meet required productivity expectations, including metrics.
  • Route & Dispatch the service request to the appropriate IT support group or next level Tech, for resolution, if the problem cannot be handled within defined time constraints.
  • Create & Maintain to the in-house knowledgebase.
  • Possess the capacity to work independently & effectively while maintaining positive productivity levels.
  • Maintain a positive relationship with fellow peers, cross functional teams & leadership.
  • Other duties assigned as necessary.

Qualifications
  • HS Diploma and a minimum 2 years, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
  • Related experience may be substituted for relevant education and vice versa.
  • Ability to obtain & maintain a U.S. Dept. of Energy Clearance
  • U.S. Citizenship is required.

Required:
  • Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
  • 6 months of customer help desk experience
  • Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
  • Ability to type 35 WPM

Desired:
  • Experience in the current customer environment
  • Associates Degree or bachelor's degree in information technology, or related discipline.
  • Experience with ServiceNow.
  • Experience with KCS methodology.
  • Any additional requirements determined by the Service Manager.
  • Ability to type 50+ WPM

About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-KM1

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