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Help Tech Chat Support Jobs in Albuquerque, NM (NOW HIRING)

BCForward

Customer Service Rep - Onsite Job

Rio Rancho, NM · On-site

$15 - $16.21/hr

Support SMB customers in placing orders via chat. Required Skills & Qualifications: * High school ... BCforward champions the power of human potential to help companies transform, accelerate, and scale.

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Albuquerque, NM

Help Tech Chat Support information

See Albuquerque, NM salary details

$26.2K

$42.1K

$64K

How much do help tech chat support jobs pay per year?

As of Aug 23, 2026, the average yearly pay for help tech chat support in Albuquerque, NM is $42,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $45,600.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Albuquerque, NM?

For Help Tech Chat Support jobs in Albuquerque, NM, the most frequently searched job titles are:

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The top searched job categories for Help Tech Chat Support jobs in Albuquerque, NM are:

What cities near Albuquerque, NM are hiring for Help Tech Chat Support jobs?

Cities near Albuquerque, NM with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you

SOC Analyst

Edgewater Federal Solutions, Inc.

Albuquerque, NM • On-site

Full-time

Re-posted 13 days ago

Job description

Overview
Edgewater Federal Solutions is seeking a SOC Analyst to support a major national laboratory.
Responsibilities
The candidate will address Vulnerability events. The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices. Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, instant messaging or other tools as assigned & available. In some cases, the candidate will dispatch service requests & escalate issues to appropriate points of contact defined within the support organization. The candidate will be capable & effective in promoting internal education.
  • Resolve basic issues remotely that have been reported by the customer.
    • Upon completing additional training, you will move to resolve more complex issues.
  • Provide comprehensive Phone & Chat Support for the efficient resolution of Vulnerabilities and events.
  • Partner with other IT teams in the development, testing & implementation of commercially & internally developed solutions
  • Upon completing additional training, assist in various scopes of the Systems Operations Center.
  • Efficiently & accurately identify the customer's specific information.
  • Appropriately document all required information into the ticketing system & the knowledgebase.
  • Resolve service requests or issues as appropriate on the first point of contact or within the specified timeline.
  • Meet required productivity expectations, including metrics.
  • Route & dispatch the service request to the appropriate IT support group or next level Tech, for resolution, as needed.
  • Create & contribute to the in-house knowledgebase
  • Possess the capacity to work independently & effectively while maintaining positive productivity levels.
  • Maintain a positive relationship with fellow peers, cross functional teams & leadership.
  • Back up and support the SOC
  • Support 24/7 SOC Operations and may require availability for shifts outside of standard business hours.
  • Other duties assigned as necessary.

Qualifications
  • HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
  • Must have an Active DOE Active Security Clearance.
  • U.S. Citizenship is required.

Required:
  • Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
  • Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
  • Work Shift work to cover 24/7 enviroment
  • Ability to type 35 WPM

Desired:
  • 6 months of customer help desk experience
  • Experience in the current customer environment
  • Associates Degree or bachelor's degree in information technology, or related discipline.
  • Experience with ServiceNow.
  • Experience with KCS methodology.
  • Any additional requirements determined by the Service Manager.
  • Ability to type 50+ WPM

About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

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