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Help Tech Chat Support Jobs in Rio Rancho, NM (NOW HIRING)

Netsurit US

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Tier 2 Support Technician

Albuquerque, NM · On-site

$50K - $65K/yr

Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Salary: $50 000 - $65 000 per year Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the Future with Netsurit! Ranked #305 on ...

Optomec Inc

Customer Support Engineer

Albuquerque, NM

Provide technical support and troubleshoot issues onsite and through phone, email, and chat * Guide ... We are at the forefront of innovative technologies that empower industries to achieve unprecedented ...

Optomec, Inc

Customer Support Engineer

Albuquerque, NM · On-site

Provide technical support and troubleshoot issues onsite and through phone, email, and chat * Guide ... We are at the forefront of innovative technologies that empower industries to achieve unprecedented ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Rio Rancho, NM

Help Tech Chat Support information

See Rio Rancho, NM salary details

$25.4K

$40.9K

$62.1K

How much do help tech chat support jobs pay per year?

As of May 31, 2026, the average yearly pay for help tech chat support in Rio Rancho, NM is $40,898.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $44,200.00 per year, depending on experience, location, and employer.

How can I make $2000 a week working from home?

Help tech chat support roles typically pay hourly, and earning $2000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for technical expertise and customer support experience.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Rio Rancho, NM? For Help Tech Chat Support jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Rio Rancho, NM look for? The top searched job categories for Help Tech Chat Support jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Help Tech Chat Support jobs? Cities near Rio Rancho, NM with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Level II IT Support Specialist

Level II IT Support Specialist

Addison Group

Albuquerque, NM • On-site

Contractor

Posted 4 days ago

Job description

Reports To
Service Desk Manager
Position Summary
This position is responsible for providing the highest-level complex
deskside technical support (including answering user PC and software
questions and providing resolution to issues), maintaining a log through
data entry, and prioritizing questions into a call tracking system. Serve as interface between the Service Desk and Desktop Engineering for all end point related and/or support systems impacts. Responsible for top level escalation support for the Service Desk including VIP and Executive support. Will be the point of contact on projects and DSS initiatives as assigned.
Responsibilities and Duties
  • Provide expert, on-site technical support to staff. Respond to telephone calls, email, and requests for technical support. Respond to telephone calls, email, and requests for technical support.
  • Accurately document all support interactions and resolutions, and escalate complex issues to senior IT staff when necessary.
  • Diagnose and resolve complex hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals.
  • Anticipate potential technical problems, implement preventive measures, and ensure seamless operation of systems.
  • Provide feedback to supervisor on unusual matters and suggest changes to existing products or services to better aide the end user.
  • Document, track, and monitor the problem to ensure timely resolution.
  • Use best practices and knowledge of internal or external business issues to improve products or services and take active role in improving procedures.
  • Perform other duties as assigned.
  • Training and mentorship

Typically Required Education
Associate's Degree
Required Attitudes, Efforts, Abilities and Behaviors
Required attitudes: Strong analytical and troubleshooting skills to quickly identify and resolve complex technical issues. Exceptional customer service skills, with the ability to communicate technical information clearly and effectively to both technical and non-technical users.
Knowledge required : Deep knowledge of operating systems (Windows, Linux), server administration, network configuration, and various hardware and software platforms.
Abilities required : Ability to work independently to resolve all but most
complex issues.
Relationship management: Excellent communication skills to effectively interact with staff, understand their needs, and provide clear, timely support. Strive to consistently have positive interactions and be aware of various communication styles (non-verbal communication, body language). Cultivate and maintain strong relationships with clients and executives by understanding their needs and providing tailored technical solutions.
Required Industry Experience
Minimum of 3 years of experience technical support or help desk.
Required Travel
Some travel to company sites

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