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Help Tech Chat Support Jobs in Rio Rancho, NM (NOW HIRING)

Robert Half

IT Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

We are looking for an IT Support Technician to support day-to-day technical needs for a retail ... This Long-term Contract position is ideal for someone who enjoys helping end users, solving common ...

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Showing results 21-40

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Rio Rancho, NM

Help Tech Chat Support information

See Rio Rancho, NM salary details

$25.4K

$40.9K

$62.1K

How much do help tech chat support jobs pay per year?

As of Aug 4, 2026, the average yearly pay for help tech chat support in Rio Rancho, NM is $40,898.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $44,200.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Rio Rancho, NM? For Help Tech Chat Support jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Rio Rancho, NM look for? The top searched job categories for Help Tech Chat Support jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Help Tech Chat Support jobs? Cities near Rio Rancho, NM with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you

Mobility Walk Up Support Technician

Edgewater Federal Solutions, Inc.

Albuquerque, NM

$19.50 - $26.50/hr

Full-time

Re-posted 10 days ago

Job description

Overview

Edgewater Federal Solutions is seeking a Walk Up Support Technician to support the IT program at a major national laboratory.

The Walk-Up Support Technician services as the first point of contact for users seeking technical assistance and responsible for (1) delivering remote IT support (2) creating, maintaining, and using knowledge articles and (3) performing basic troubleshooting to resolve, capture, report, or route incidents and requests. Walk up support consists of front-line IT Support. 

Responsibilities
  • Provide in-depth procedural & technical computer end-user support with the highest level of customer satisfaction.
  • Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, instant messaging or other tools as assigned & available.
  • In some cases, the Specialist will dispatch service requests & escalate issues to appropriate points of contact defined within the support organization.
  • The technician will be capable & effective in promoting internal education.
  • Provide in person support to end users to set up, repair, configure, and maintain mobile hardware and software (smartphones, tablets, mobile hotspots, and related accessories).
  • secure mobile services such as Intune, Microsoft Authenticator, VPN applications, mobile certificates, and device compliance controls.
  • Deploy and provision approved security and device management policies for authorized mobile users.
  • Educate end users on mobile device usage, best practices, and security fundamentals.
  • Maintain proper documentation to ensure all customer interactions are documented accurately in an incident/request system.
  • Participate in pilot programs, testing cycles, and reporting activities.
  • Follow aligned service desk processes for knowledge use, basic troubleshooting, and request fulfillment.
  • Identify service improvement opportunities and communicate observations to leadership.
  • Support and collaborate with other teams and colleagues as needed to support volume needs. 
Qualifications
  • HS Diploma and a minimum 1 years, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
  • Related experience may be substituted for relevant education and vice versa.
  • Ability to obtain & maintain a U.S. Dept. of Energy Clearance
  • U.S. Citizenship is required.
Required:
  • Must have a working knowledge of mobile and PC operations which include hardware, network settings, operating system, & MS Office applications.
  • Ability to type 50+ WPM
Desired:
  • Experience with inTune, Microsoft Authenticator, mobile certificates, and device compliant controls.
  • Strong customer service skills.Associate degree or bachelor's degree in information technology, or related discipline.
  • Experience with ServiceNow.
  • Experience with KCS methodology.

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

Employment Type: FULL_TIME

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