ZipRecruiter

Log In

1

Junior Helpdesk Jobs in Rio Rancho, NM (NOW HIRING)

Raytheon

Principal Electronics Engineer

Albuquerque, NM · On-site

$134K - $164K/yr

What You Will Do Raytheon's Effector Analog & Power (EAP) Team is looking for junior to mid-level engineers who have power electronics knowledge to help design robust power systems. The Effector ...

ARA

Jr Security Specialist

Albuquerque, NM · On-site

Jr. Security Specialist Responsibilities include but are not limited to: * Assist the team with day ... Demonstrate the ability to help manage and oversee comprehensive security programs * Knowledge of ...

Solarworks Energy

Senior Staff Accountant

Albuquerque, NM · On-site

$60 - $70/hr

Serve as an experienced accounting resource to Staff Accountants and junior accounting personnel. * Help answer accounting questions and review assigned work. * Support training on reconciliations ...

INTERA Incorporated

Senior Project Engineer

Albuquerque, NM · On-site

$90K - $117K/yr

... help clients address complex environmental challenges, meet regulatory requirements, and ... Mentor junior staff and collaborate across multidisciplinary teams * Support business development ...

INTERA Careers

Senior Project Engineer

Albuquerque, NM · On-site

$90K - $117K/yr

... help clients address complex environmental challenges, meet regulatory requirements, and ... Mentor junior staff and collaborate across multidisciplinary teams * Support business development ...

Solarworks Energy

Senior Staff Accountant

Albuquerque, NM · On-site

$60K - $70K/yr

Serve as an experienced accounting resource to Staff Accountants and junior accounting personnel. * Help answer accounting questions and review assigned work. * Support training on reconciliations ...

Intera

Senior Project Engineer

Albuquerque, NM · On-site

$90K - $117K/yr

... help clients address complex environmental challenges, meet regulatory requirements, and ... Mentor junior staff and collaborate across multidisciplinary teams * Support business development ...

Solar Works Energy

Senior Staff Accountant

Albuquerque, NM · On-site

$60K - $70K/yr

Serve as an experienced accounting resource to Staff Accountants and junior accounting personnel. * Help answer accounting questions and review assigned work. * Support training on reconciliations ...

Cornerstone Research

Summer Analyst

Albuquerque, NM · On-site

You will have opportunities to interact with Analysts (both junior and senior) as well as senior ... to help you succeed. Your internship will begin with an orientation program, which will introduce ...

Cornerstone Research

Summer Analyst

Albuquerque, NM

You will have opportunities to interact with Analysts (both junior and senior) as well as senior ... to help you succeed. Your internship will begin with an orientation program, which will introduce ...

University of New Mexico

HS Research Splst

Albuquerque, NM · On-site

$17.50 - $24/hr

Help maintaining a clean and safe laboratory environment and recording of results and creating ... The role also includes mentoring and providing technical guidance to junior staff, interns, and ...

Stantec

Senior Plumbing Engineer

Albuquerque, NM · On-site

$101K - $139K/yr

You will collaborate closely with multidisciplinary teams, coordinate with consultants and contractors, provide technical guidance to junior staff, and help maintain the high level of quality and ...

previous pagenext page

Showing results 21-40

All JobsHelpdesk JobsJunior Helpdesk JobsJunior Helpdesk Jobs in Rio Rancho, NM

Junior Helpdesk information

See Rio Rancho, NM salary details

$11

$21

$31

How much do junior helpdesk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for junior helpdesk in Rio Rancho, NM is $21.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.42 per hour, depending on experience, location, and employer.

What is a junior helpdesk?

Junior Helpdesk roles involve providing first-level technical support to users experiencing issues with their computers, software, or network systems. Responsibilities typically include answering support tickets, troubleshooting basic IT problems, and escalating more complex issues to senior staff. Junior Helpdesk professionals also assist with setting up new equipment, maintaining records, and offering guidance to users to resolve common technical problems. This entry-level position is a great starting point for those seeking a career in IT support.

What are the key skills and qualifications needed to thrive as a junior helpdesk?

To thrive as a Junior Helpdesk, you need a basic understanding of computer hardware, software troubleshooting, and customer support, often supported by a relevant IT certification or coursework. Familiarity with ticketing systems like Jira or ServiceNow, as well as remote access tools, is typically required. Strong communication, patience, and problem-solving abilities set outstanding candidates apart. These skills ensure efficient resolution of user issues and help maintain smooth IT operations within an organization.

What are some common challenges faced by junior helpdesk professionals, and how can they effectively address them?

Junior Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and balancing multiple tasks at once. To address these challenges, it's important to develop strong organizational and time management skills, actively seek guidance from more experienced team members, and continuously expand technical knowledge through training and documentation. Maintaining clear communication with users and collaborating closely with IT colleagues also helps ensure timely and effective problem resolution.

What is the difference between Junior Helpdesk vs Helpdesk Technician?

AspectJunior HelpdeskHelpdesk Technician
Required CredentialsHigh school diploma or equivalent; some certifications (e.g., CompTIA A+)High school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentEntry-level support in IT departments, helpdesk support centersSimilar environment, providing technical support to end-users
Employer & Industry UsageCommon in IT support teams across various industriesStandard role in IT service desks, customer support, and internal tech teams

The main difference between Junior Helpdesk and Helpdesk Technician lies in experience level and scope. Junior Helpdesk roles are typically entry-level, focusing on basic troubleshooting and support, while Helpdesk Technicians may have more experience and handle more complex issues. Both roles are essential in IT support, often overlapping in responsibilities but distinguished by skill level and experience.

What are the most commonly searched types of Helpdesk jobs in Rio Rancho, NM?

The most popular types of Helpdesk jobs in Rio Rancho, NM are:

What are popular job titles related to Junior Helpdesk jobs in Rio Rancho, NM?

For Junior Helpdesk jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Junior Helpdesk jobs in Rio Rancho, NM look for?

The top searched job categories for Junior Helpdesk jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Junior Helpdesk jobs?

Cities near Rio Rancho, NM with the most Junior Helpdesk job openings:

Junior Helpdesk jobs near you
Infographic showing various Junior Helpdesk job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,294 per year, or $21.8 per hour.

System Administrator V

International Executive Service Corps

Albuquerque, NM • On-site

$90 - $120/hr

Other

Posted 4 days ago

Key responsibilities

  • Provide senior-level system administration support for enterprise servers and datacenter environments

  • Design, optimize, and maintain enterprise platforms supporting mission-critical operations

  • Support and support virtualization platforms, including VMware, and enterprise storage solutions

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated System Administrator V for a Full-Time position.

Job Summary:

Serves as a Senior Systems Administrator providing advanced technical leadership, design, optimization, and operational support for enterprise servers and datacenter environments. This role supports Microsoft and Linux platforms, virtualization, enterprise storage, backup and recovery, and security initiatives while serving as a Subject Matter Expert (SME) for shared services enterprise datacenter projects. The position also leads to modernization efforts and mentors’ junior system administrators.

Key Responsibilities
  • Provide senior-level system administration support for enterprise servers and datacenter environments
  • Design, optimize, and maintain enterprise platforms supporting mission-critical operations
  • Administer and support Microsoft Windows Server and Linux operating systems
  • Support and manage virtualization platforms, including VMware, and enterprise storage solutions
  • Lead server modernization initiatives, including system upgrades and technology refresh efforts
  • Perform backup and recovery operations for Data Operations Centers (DOC)
  • Conduct system patching, performance tuning, capacity planning, and resource optimization
  • Provide Tier II/III escalation support and technical guidance to lower-tier support teams
  • Support enterprise security initiatives and datacenter physical security tools and applications
  • Utilize DCIM tools to monitor, manage, and optimize datacenter infrastructure
  • Perform hardware and software upgrades and maintain operational configurations
  • Develop and maintain technical, operational, and project management documentation
  • Serve as a Subject Matter Expert (SME) for Shared Services Enterprise Datacenter IT projects
  • Lead and participate in enterprise technical initiatives and cross-functional projects
  • Mentor and coach junior system administrators
  • Collaborate with cross-departmental teams and communicate effectively through written documentation, verbal communication, and presentations
Required Qualifications
  • Associate’s degree, technical training certificate, or equivalent combination of education and experience
  • Minimum of 5 years of related technical experience supporting enterprise or datacenter-level IT environments
  • Proven experience supporting:
  • Microsoft Windows Server environments
  • Linux operating systems
  • Enterprise Microsoft products and management tools
  • VMware virtualization platforms
  • Experience with backup and recovery, system patching, performance tuning, and capacity planning
  • Experience with enterprise storage solutions and infrastructure optimization
  • Experience using industry-standard datacenter physical security tools and applications
  • Working knowledge of DCIM tools and datacenter infrastructure management
Preferred / Additional Skills
  • Basic knowledge of scripting and programming languages, including:
  • PowerShell
  • Visual Basic
  • .NET
  • C#
  • Strong troubleshooting skills with the ability to independently resolve highly complex technical issues
  • Demonstrated ability to work with minimal supervision
  • Proven leadership skills and experience leading technical efforts and projects
  • Ability to mentor junior technical staff
  • Excellent interdepartmental communication skills (written, verbal, and presentations)
Our Profile:

We are an IT company with a unique mission - to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

#NAI #DICE

#J-18808-Ljbffr

Apply