Senior Nmci Help Desk Jobs in Rio Rancho, NM (NOW HIRING)

Position Description & Qualifications
Looking for an experienced Systems Engineer opportunity at a place you can make an impact every day? Join our team in Albuquerque, NM and bring your collaborative skills to support our military readiness in this vital role.
Serco supports the 705 Combat Training Squadron (CTS), Kirtland AFB, NM as the prime on the DMOC (Distributed Mission Operations Center) Infrastructure, Development and Engineering (IDE) contract. DMOC provides training to prepare warfighters for combat in joint and coalition environments.
As a member of the team, you will be part of a small group of professionals to support this critical mission. This team works fully onsite at Kirtland AFB, NM.
In this role you will:

• Monitor and perform health checks of critical network infrastructure and systems
• Perform daily operations support, infrastructure maintenance, system patching, and ticket resolution
• Conduct incident response, troubleshooting, communication, and reporting activities
• Collaborate with Integrated Product Teams (IPTs) to review, prioritize, and plan engineering support activities
• Work with program leadership to implement process improvements and system optimizations

To be successful in this role, you will have:

• Bachelor's Degree in STEM (Computer Science, Information Technology, Systems Engineering)
• 5 years relevant experience (Master's degree in lieu of 2 years experience).
• Ability to obtain a DoW Secret Clearance
• Must possess, or obtain within six months, a DoD 8140 IAT Level II or higher (i.e. Security+, CySA+, CISSP).
• Demonstrated experience with application packaging, deployment, patch management, task sequencing, OS imaging, and compliance baselines as well as troubleshooting client-server communication, distribution point issues, and software update deployments.
• Demonstrated experience with virtualization, VM provisioning, resource allocation, snapshots, performance monitoring and understanding of HA/DRS clusters and virtual networking.
• Demonstrated experience with Windows Server & Desktop Operating Systems to include administration of Windows Server environments, performance tuning and troubleshooting, Active Directory, DNS, and GPOs.
• Experience with backup and storage solutions.
• Strong knowledge of Windows 11 and RHEL systems.
• Experience with monitoring tools and log analysis.
• Ability to work in fast paced enterprise environments and support large-scale infrastructure.
• Ability to troubleshoot and solve problems (e.g., breaking down problems, collaborating about problems and solutions, designing solutions, etc.).
• Ability to document concepts, approaches, and rationale in an understandable manner (especially as part of problem solving).

Additional desired experience and skills:

• Certificate Services / PKI Implementation to include deployment and management of Active Directory Certificate Services (ADCS), certificate enrollment, auto-enrollment, templates, and lifecycle management, understanding of SSL/TLS, CRLs, OCSP, and certificate-based authentication.
• Ansible to include developing, maintaining, and optimizing Ansible playbooks and roles for configuration management and automated deployments, troubleshooting automation failures and improving CI/CD workflow and implementing infrastructure-as-code best practices across Linux and Windows environments.
• Experience with containerization (OpenShift), and strong scripting skills (PowerShell, Bash).

If you are interested in working with a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.