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Part Time It Support Specialist Jobs in Rio Rancho, NM

Liferoots Inc

IT Specialist

Albuquerque, NM · On-site

Job Type Part-time, Contract Description Join a Team That Makes a Difference! Are you passionate ... Position Summary The IT Support and Training Specialist is a hands-on individual contributor ...

Liferoots Inc

IT Specialist

Albuquerque, NM · On-site

Position Summary The IT Support and Training Specialist is a hands-on individual contributor ... This is a part-time position. The final work schedule will be determined based on organizational ...

Liferoots Inc

IT Specialist

Albuquerque, NM · On-site

Position Summary The IT Support and Training Specialist is a hands-on individual contributor ... This is a part-time position. The final work schedule will be determined based on organizational ...

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All JobsIt Support Specialist JobsPart Time It Support Specialist JobsPart Time It Support Specialist Jobs in Rio Rancho, NM

Part Time It Support Specialist information

See Rio Rancho, NM salary details

$11

$23

$42

How much do part time it support specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for part time it support specialist in Rio Rancho, NM is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $26.68 per hour, depending on experience, location, and employer.

What does a part time IT support specialist do?

A Part Time IT Support Specialist is responsible for assisting with the maintenance, troubleshooting, and repair of computer systems, networks, and related technology on a part-time basis. They help users resolve hardware, software, and connectivity issues, often by responding to help desk tickets or providing direct support. Their duties may also include installing software, configuring new devices, and ensuring that security protocols are followed. Working part-time allows them to support organizations with flexible schedules while still providing essential technology services.

What are the key skills and qualifications needed to thrive as a part time IT support specialist?

To thrive as a Part Time IT Support Specialist, you need a solid understanding of computer hardware, operating systems, networking fundamentals, and often a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is essential for resolving technical issues efficiently. Strong problem-solving skills, patience, and clear communication are crucial soft skills for supporting end-users and collaborating with teams. These abilities are vital to quickly diagnose and resolve IT issues, ensuring minimal downtime and smooth business operations.

How does a part time IT support specialist typically balance workload and prioritize support tickets in a fast-paced environment?

As a part-time IT Support Specialist, you’ll often need to manage multiple support requests within limited hours. Prioritization is key—critical system outages or issues affecting multiple users usually take precedence over individual or minor problems. Many organizations use ticketing systems to help track and prioritize issues, and you’ll coordinate closely with full-time IT staff to ensure seamless coverage. Clear communication and time management skills are essential, as you may need to document your progress for handoff and ensure users are kept informed about the status of their requests.

What is the difference between Part Time It Support Specialist vs Part Time Network Support Technician?

AspectPart Time It Support SpecialistPart Time Network Support Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA Network+, Cisco CCNA often preferred
Work EnvironmentOffice, remote, client sitesNetwork labs, client sites, data centers
Employer UsageIT service providers, small to medium businessesTelecom companies, ISPs, large enterprises
Common Search IntentGeneral IT support roles, troubleshootingNetwork infrastructure, connectivity issues

While both roles involve technical support, the Part Time It Support Specialist focuses on general IT troubleshooting and user support, whereas the Part Time Network Support Technician specializes in network infrastructure and connectivity. The certifications and work environments overlap but differ in technical focus, making each role suited to different areas of IT support.

What are the most commonly searched types of It Support Specialist jobs in Rio Rancho, NM?

The most popular types of It Support Specialist jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Part Time It Support Specialist jobs?

Cities near Rio Rancho, NM with the most Part Time It Support Specialist job openings:

Part Time It Support Specialist jobs near you
Infographic showing various Part Time It Support Specialist job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,346 per year, or $23.2 per hour.

IT Specialist

Liferoots Inc

Albuquerque, NM • On-site

Part-time

PTO

Posted 9 days ago

Job description

Job Type
Part-time, Contract
Description
Join a Team That Makes a Difference!
Are you passionate about technology and helping people feel more confident using it? LifeROOTS is seeking a resourceful, service-oriented IT Support and Training Specialist to provide hands-on technical support across our organization.LifeROOTS is a nonprofit organization that provides services to adults with intellectual and developmental disabilities. We offer a collaborative work environment, competitive wages, generous paid sick and vacation leave, and benefits for eligible employees beginning the first of the month following hire.
Position Summary
The IT Support and Training Specialist is a hands-on individual contributor responsible for providing first-line technical support and employee technology training at both LifeROOTS locations.This position assists employees with routine technology needs, prepares and deploys equipment, maintains equipment and support records, and helps users develop the skills needed to use LifeROOTS systems successfully.The IT Support and Training Specialist works in partnership with LifeROOTS' contracted IT service provider. The employee performs appropriate first-line troubleshooting and coordinates escalation when advanced technical, network, system-administration, or cybersecurity assistance is required.This position does not independently manage LifeROOTS' network infrastructure, cybersecurity program, vendor contracts, technology budget, or purchasing authority.Regular travel between both LifeROOTS locations is an essential function of this position. A reliable personal vehicle is required.This is a part-time position. The final work schedule will be determined based on organizational needs.
Requirements
Essential Responsibilities
Help Desk and User Support
  • Provide timely, professional technical assistance to employees at both LifeROOTS locations.
  • Serve as the first point of contact for routine help desk requests and communicate expected resolution timelines.
  • Troubleshoot common hardware, software, printer, phone, connectivity, password, and application issues.
  • Set up, configure, deploy, relocate, and dismantle employee workstations.
  • Install, connect, maintain, and troubleshoot computers, monitors, printers, copiers, phones, and related equipment.
  • Support employees with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
  • Assist users with password resets, multifactor authentication, network drives, and other routine access-related issues within the position's authorized level of access.
  • Provide basic user support for the ShoreTel phone system, employee badging system, and other approved organizational technology platforms.
  • Document reported issues, troubleshooting completed, and required next steps.
  • Identify issues requiring advanced technical or vendor support and coordinate an appropriate escalation.
  • Communicate the status of open requests and confirm that reported issues have been resolved.
Account, Equipment, and Systems Coordination
  • Assist with routine user-account and access requests after receiving appropriate authorization.
  • Coordinate new-user setup, employee access changes, and account-deactivation requests when administrative access is required.
  • Confirm that employees can access their approved accounts, applications, email, shared drives, and assigned equipment.
  • Maintain accurate records of computers, phones, printers, and other technology equipment, including assignment, location, condition, and availability.
  • Maintain user-support records, equipment documentation, user instructions, and basic technical procedures.
  • Perform basic network, Wi-Fi, connectivity, printer, phone, and shared-drive troubleshooting before escalating unresolved issues.
  • Identify damaged, outdated, or insufficient equipment and recommend appropriate replacements, upgrades, or improvements.
  • Research technology products and provide technical specifications and recommendations to the Business Manager.
  • Consider user needs, system performance, security, compatibility, and budget when developing equipment or technology recommendations.
  • Assist the Business Manager with gathering product information and quotes for approved hardware, software, equipment, and supplies.
  • Receive approved technology orders, confirm that the requested items were delivered, and coordinate equipment setup, documentation, and deployment.
  • Coordinate technical support and repair needs with approved service providers.
  • Provide the Business Manager with technical information regarding recurring service problems, equipment needs, and anticipated technology renewals.
  • Follow LifeROOTS security, confidentiality, access-control, and data-protection requirements.
  • Immediately report suspected security incidents, unauthorized access, or unusual system activity to the appropriate LifeROOTS leader.
Employee Training and Technical Development
  • Provide patient, practical training to new and existing users on LifeROOTS applications, equipment, and technology processes.
  • Assist employees with varying levels of technical knowledge, experience, and confidence.
  • Train employees on Microsoft 365 applications and other approved organizational systems.
  • Identify common technical skill gaps and recommend appropriate training or support.
  • Develop and update simple user guides, instructions, frequently asked questions, and other training resources.
  • Provide individual or small-group instruction when new systems, applications, equipment, or processes are introduced.
  • Reinforce safe technology practices and LifeROOTS information-security requirements.
  • Confirm that users understand how to request technical assistance and safely use assigned technology.
External IT Support Coordination
  • Serve as the onsite contact for issues requiring assistance from LifeROOTS' contracted IT service provider.
  • Provide clear descriptions of reported problems, affected employees or equipment, troubleshooting completed, and operational impact.
  • Escalate advanced technical, network, system-administration, and cybersecurity concerns according to established procedures.
  • Assist with scheduling remote or onsite service and providing authorized access to affected equipment.
  • Carry out approved troubleshooting or implementation steps provided by the contracted IT service provider.
  • Communicate technical instructions and resolution information to affected employees in clear, understandable language.
  • Maintain records of escalated issues and follow through until the matter is resolved or formally transferred to the appropriate owner.
  • Notify leadership of recurring technical problems, significant service interruptions, or unresolved concerns.

Required Knowledge, Skills, and Experience
  • At least two years of general IT experience in help desk support, desktop support, technical support, or a similar role.
  • Working knowledge of computer hardware, software, user accounts, printers, phones, and common workplace applications.
  • Basic knowledge of networks, Wi-Fi, connectivity, permissions, shared drives, and routine access troubleshooting.
  • Advanced interpersonal and verbal communication skills.
  • Ability to explain technical information clearly to users with different levels of experience.
  • Strong customer-service skills, patience, professionalism, and sound judgment.
  • Ability to build trust and work collaboratively with employees, supervisors, vendors, external technical-support partners, and organizational leadership.
  • Ability to work independently, organize competing priorities, manage time effectively, and follow through on open requests.
  • Ability to accurately document technical issues, troubleshooting completed, and escalation needs.
  • Ability to maintain confidentiality when working with employee information, accounts, systems, and organizational records.
  • Curiosity, resourcefulness, and a willingness to research and test appropriate solutions.
  • Ability to recognize when an issue exceeds the position's authority or technical scope and requires escalation.
  • Ability to follow established authorization, security, purchasing, and vendor-coordination procedures.

Preferred Qualifications
  • Associate degree in computer science, information technology, or a related field.
  • Previous experience training or onboarding new technology users.
  • Experience creating user instructions, job aids, or technical training materials.
  • Experience supporting Microsoft 365, Outlook, Teams, SharePoint, user accounts, printers, phones, and access-control systems.
  • Experience working with a managed IT service provider or coordinating technical escalations with an external support partner.
  • Current enrollment in or progress toward CompTIA A+, CompTIA Network+, or a relevant Microsoft certification.

Travel and Vehicle Requirements
This position regularly provides in-person support at both LifeROOTS locations. The selected candidate must:
  • Possess a valid and current driver's license.
  • Maintain a safe driving record.
  • Have consistent access to a reliable personal vehicle.
  • Maintain current automobile insurance as required by New Mexico law.
  • Be able to travel between LifeROOTS locations during the workday as operational needs require.

Conditions of Employment
  • Must be at least 18 years of age.
  • Successful completion of a pre-employment drug test.
  • Successful completion of required fingerprinting and background checks.
  • Ability to satisfy the driving, vehicle, and insurance requirements of the position.

LifeROOTS is an Equal Opportunity Employer with a preference for qualified candidates with disabilities. Reasonable accommodations are available throughout the application and employment process.

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