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Entry Level Computer Support Specialist Jobs in Rio Rancho, NM

CNM LLP

Technical Support Specialist

Albuquerque, NM · On-site

$23.08 - $28.85/hr

The role involves Tier 2 troubleshooting and diagnostics for audiovisual and computer equipment ... The Technical Support Specialist conducts Tier 2 training by presenting IT-specific, CNM-specific ...

Chess

Technical Support Specialist

Albuquerque, NM

$23.08 - $28.85/hr

The role involves Tier 2 troubleshooting and diagnostics for audiovisual and computer equipment ... The Technical Support Specialist conducts Tier 2 training by presenting IT-specific, CNM-specific ...

JST

IT Support Specialist

Albuquerque, NM · On-site

BA/BS technical degree in computer science, information technology or a related field. IT Support Specialist Desired Qualifications * Information Assurance Level Technician experience in a large gov ...

JST

IT Support Specialist

Albuquerque, NM · On-site

BA/BS technical degree in computer science, information technology or a related field. IT Support Specialist Desired QualificationsInformation Assurance Level Technician experience in a large gov ...

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All JobsComputer Support Specialist JobsEntry Level Computer Support Specialist JobsEntry Level Computer Support Specialist Jobs in Rio Rancho, NM

Entry Level Computer Support Specialist information

See Rio Rancho, NM salary details

$14

$24

$37

How much do entry level computer support specialist jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level computer support specialist in Rio Rancho, NM is $24.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.88 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

How to get an entry-level computer support specialist job?

To secure an entry-level computer support specialist position, candidates should develop basic technical skills in hardware, software, and operating systems, often through relevant certifications like CompTIA A+. Gaining hands-on experience through internships, volunteering, or personal projects can also improve job prospects. Strong communication skills and familiarity with support tools such as ticketing systems are beneficial for success in this role.

How to get an entry level computer support specialist job with no experience?

To secure an entry-level computer support specialist position with no experience, focus on developing foundational skills such as troubleshooting, hardware and software knowledge, and customer service. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships, volunteering, or personal projects can also be beneficial.
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Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,126 per year, or $25.1 per hour.

Technical Support Specialist

CNM LLP

Albuquerque, NM • On-site

$23.08 - $28.85/hr

Full-time

Posted 9 days ago

Job description

Compensation:
$23.08 - $28.85
Compensation Type:
Hourly
Employment Type:
Regular
Grade:
NE06
Position Summary
The Technical Support Specialist provides advanced Tier 2 support and technical advice and service to faculty, staff, and students requiring a high degree of skill and expertise in computer and audio-visual systems. This position includes hybrid, remote, and on-premise customer service and support, managing the operation and maintenance of audio, video, and computer systems in a networked environment. The role involves Tier 2 troubleshooting and diagnostics for audiovisual and computer equipment used in classrooms, conference rooms, large event spaces, and walk-up training spaces, including sound, video, projection, and related equipment. The Technical Support Specialist conducts Tier 2 training by presenting IT-specific, CNM-specific, and generic software applications and personal computer sessions.
Duties & Responsibilities
  • Conducts CNM training needs assessments by gathering data from surveys and work procedures, designing training materials, and obtaining feedback to ensure effectiveness.
  • Designs and creates training documentation and videos, incorporating feedback and maintaining technical knowledge through research and educational seminars.
  • Investigates, analyzes, and resolves complex Tier 2 hardware problems, performs advanced repairs and maintenance, and provides technical assistance on audio-visual devices and computer systems.
  • Provides in-depth Tier 2 technical assistance to user support staff, troubleshoots system communications failures, and manages service requests and incidents.
  • Collaborates with cross-functional teams to troubleshoot and resolve complex technical issues, ensuring minimal disruption to users.
  • Coordinates individual or bulk purchasing through CNM's purchasing organization and provides in-person Tier 2 support for CNM staff, faculty, and students.
  • Deploys operating system images and software using enterprise-level deployment software and configures virtual software to thin and thick clients.
  • Participates in technology deployment projects, manages Knowledge Base articles, and develops procedures within the ITS department.
  • Monitors and manages various enterprise-level applications, coordinates Tier 2 repairs for audio-visual and computer equipment, and performs preventative maintenance inspections.
  • Evaluates, standardizes, implements, and maintains customer workstations with approved operating systems and provides Tier 2 diagnostics and troubleshooting for customer-owned devices.
  • Demonstrates technical competence in educational technology and conferencing platforms, utilizing Enterprise Service Management tools to maintain accurate records of work.
  • Adheres to safety regulations, OSHA standards, and ITIL incident management and service request fulfillment policies and procedures.
  • Performs other related duties as assigned.

Minimum Qualifications:
  • High School Diploma or post secondary education or higher AND Five (5) years of related experience
  • Higher education industry experience preferred
  • Relevant certifications are a plus
  • Best consideration date: 8/21/26

EEO STATEMENT:
As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

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