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Senior Computer Support Specialist Jobs in Rio Rancho, NM

Cni

User Support Specialist

Albuquerque, NM

Provides computer users with problem-solving support via phone and email. Resolves less complex ... issues to senior level support or supervisory personnel. * Conducts all interactions in a ...

CNM LLP

Lead Technical Support Specialist

Albuquerque, NM · On-site

$23.08 - $28.85/hr

NE06 Position Summary The Lead Technical Support Specialist (TSS) is responsible for managing the operation and maintenance of computer and audio-visual equipment at the college. This position ...

Subsplash

Billing Support Specialist

Albuquerque, NM · On-site +1

$55K - $65K/yr

About the Role As the Billing Support Specialist you will report to the Senior Billing Manager and support the company's billing and payment collections functions. You will be responsible for client ...

Chess

Lead Technical Support Specialist

Albuquerque, NM · On-site

$23.08 - $28.85/hr

NE06 Position Summary The Lead Technical Support Specialist (TSS) is responsible for managing the operation and maintenance of computer and audio-visual equipment at the college. This position ...

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All JobsSenior Computer Support Specialist JobsSenior Computer Support Specialist Jobs in Rio Rancho, NM

Senior Computer Support Specialist information

See Rio Rancho, NM salary details

$33.4K

$101.2K

$110.5K

How much do senior computer support specialist jobs pay per year?

As of Jun 26, 2026, the average yearly pay for senior computer support specialist in Rio Rancho, NM is $101,192.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,100.00 and $109,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Computer Support Specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How does a Senior Computer Support Specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What are Senior Computer Support Specialists?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.
What are the most commonly searched types of Computer Support Specialist jobs in Rio Rancho, NM? The most popular types of Computer Support Specialist jobs in Rio Rancho, NM are:
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What job categories do people searching Senior Computer Support Specialist jobs in Rio Rancho, NM look for? The top searched job categories for Senior Computer Support Specialist jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Senior Computer Support Specialist jobs? Cities near Rio Rancho, NM with the most Senior Computer Support Specialist job openings:
Senior Computer Support Specialist jobs near you
Technical Support Specialist

Technical Support Specialist

Lovelace Biomedical Research Institute

Albuquerque, NM • On-site

Full-time

Posted 29 days ago

Job description

Lovelace Biomedical Research Institute (LBRI) is currently seeking a full-time Technical Support Specialist to provide technical support assisting end users with their day-to-day technical duties and issues.  This position will oversee configuration and maintenance of hardware (PCs, printers, scanners, mobile devices, etc.), as well as remove viruses and resolve issues relating to Microsoft Windows, Mac OS, and other various desktop applications. The Technical Support Specialist will also document work in a ticketing system, document system procedures, perform iPhone and iPad configuration and setup, and provide end-user training for systems and software products.


Requires a High School diploma or equivalent and a Technical Certificate, or specific coursework or training in a directly related area; or an equivalent combination of education, training and/or experience from which comparable knowledge, skills and abilities have been attained.

The Technical Support Specialist requires strong technical knowledge of PC’s, laptops, and peripheral hardware devices.  Must have a strong working knowledge of Windows 7, XP and Microsoft Office. 

Experience with iOS, Exchange, and Active Directory desired.  A+ certification is highly desirable.

Must have superior professional-level written and verbal communication skills; a high degree of professionalism, strong organizational and time-management skills and excellent customer-service skills. Demonstrated ability in managing a wide variety of tasks simultaneously while meeting multiple deadlines is required.  Must have the ability to work independently and as a part of a team as well as the ability to maintain confidential information.

Must be US Citicen or Green Card  in order to gain and maintain access to Kirtland Air Force base (KAFB) and successful completion of various background checks is required.

This position requires a post-offer credit check.


A+ certification is highly desirable.


Work is performed in a variety of settings including office and laboratory environments, as well as in outdoor areas.  Will operate standard information technology equipment and will frequently stand, walk, sit, perform desk-based computer tasks, use a telephone, perform repetitive motions, bend, kneel, crawl, carry equipment and occasionally lift objects that weigh up to 20 pounds.  May periodically climb ladders and perform work overhead.
The above is intended to describe the general requirements for the position and should not be interpreted as an exhaustive statement of physical requirements.  The Institute will provide reasonable accommodation to any employee with a disability who requires an accommodation to perform the essential functions of the position.


Salary is commensurate with experience.

Lovelace Biomedical is an Equal Opportunity Employer

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