ZipRecruiter

Log In

1

Overnight Technical Assistance Specialist Jobs in Rio Rancho, NM

Liferoots Inc

IT Specialist

Albuquerque, NM · On-site

Position Summary The IT Support and Training Specialist is a hands-on individual contributor ... Provide timely, professional technical assistance to employees at both LifeROOTS locations. * Serve ...

Liferoots Inc

IT Specialist

Albuquerque, NM · On-site

Position Summary The IT Support and Training Specialist is a hands-on individual contributor ... Provide timely, professional technical assistance to employees at both LifeROOTS locations. * Serve ...

Liferoots Inc

IT Specialist

Albuquerque, NM · On-site

Position Summary The IT Support and Training Specialist is a hands-on individual contributor ... Provide timely, professional technical assistance to employees at both LifeROOTS locations. * Serve ...

AllSTEM Connections

Safety Specialist

Los Lunas, NM · On-site

$93K - $104K/yr

Construction Safety Specialist (Commercial & Infrastructure) Role Overview We are seeking a ... Provide technical assistance to the project management team by developing, executing, and ...

AllSTEM Connections

Safety Specialist

Los Lunas, NM · On-site

$104K - $114K/yr

Construction Safety Specialist (Commercial & Infrastructure) Role Overview We are seeking a ... Provide technical assistance to the project management team by developing, executing, and ...

next page

Showing results 1-20

All JobsTechnical Assistance Specialist JobsOvernight Technical Assistance Specialist JobsOvernight Technical Assistance Specialist Jobs in Rio Rancho, NM

Overnight Technical Assistance Specialist information

See Rio Rancho, NM salary details

$29.6K

$82.2K

$139.2K

How much do overnight technical assistance specialist jobs pay per year?

As of Sep 6, 2026, the average yearly pay for overnight technical assistance specialist in Rio Rancho, NM is $82,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $92,600.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Technical Assistance Specialist vs Customer Support Technician?

AspectOvernight Technical Assistance SpecialistCustomer Support Technician
CredentialsTechnical certifications, relevant experienceTechnical knowledge, customer service skills
Work EnvironmentNight shifts, technical support centersDay shifts, call centers or on-site
Industry UsageIT, telecommunications, technical servicesIT, electronics, consumer products
Search IntentTechnical troubleshooting, overnight supportCustomer assistance, product support

The Overnight Technical Assistance Specialist typically handles technical issues during overnight hours, requiring specialized certifications and technical expertise. In contrast, Customer Support Technicians focus on assisting customers during regular hours with product or service questions. While both roles involve technical knowledge, their work hours and environments differ, catering to different customer needs and operational schedules.

What are popular job titles related to Overnight Technical Assistance Specialist jobs in Rio Rancho, NM?

For Overnight Technical Assistance Specialist jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Overnight Technical Assistance Specialist jobs in Rio Rancho, NM look for?

The top searched job categories for Overnight Technical Assistance Specialist jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Overnight Technical Assistance Specialist jobs?

Cities near Rio Rancho, NM with the most Overnight Technical Assistance Specialist job openings:

Overnight Technical Assistance Specialist jobs near you
Infographic showing various Overnight Technical Assistance Specialist job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $82,165 per year, or $39.5 per hour.

Technical Support Specialist - Weekday Overnight - Government

Relativity

Albuquerque, NM • On-site

$54K - $80K/yr

Other

Re-posted 28 days ago

Key responsibilities

  • Create, resolve, and maintain support tickets related to software and network issues.

  • Diagnose, troubleshoot, repair, and debug complex software and networked systems for customers.

  • Respond to customer questions and problems via phone and email, providing technical support and escalating issues as needed.

Job description

Posting Type

Remote

Job Overview

The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.
On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to customers within identified service level agreements. You will inform management of important issues regarding personnel, performance, customer perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Customer Support. The working hours are Monday to Friday 11:00 PM to 8:00 AM Central US (United States) Time, and the weekday overnight shift offers a compensation differential.
Due to specific customer contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust clearance. The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the Public Trust clearance, you will be unable to work on the RelativityOne Government product, and your employment, if still in effect, may be terminated. Obtaining Public Trust clearance offers an additional compensation differential.

Job Description and Requirements

Your Role in Action: Technical Skills/Responsibilities

  • Use SQL applications and tools to run basic SQL queries

  • Respond tocustomerquestions, problems, and work requestson a daily basis

  • Develop anexpertisein company products and services and the initiative to take an active role in sharing this knowledge with customers

  • Partner with senior level team members as needed to troubleshoot and resolve customer incidents

  • Have or develop the experience to capably perform theTechnical Support Specialistposition responsibilities

Policy and Procedure Skills

  • Followappropriate proceduresfor creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential foraccuratereporting andmaintaininghistorical ticket data

  • Monitor assigned open tickets, contact customers, and update tickets ona timelybasis

  • Provide responsive support tocustomers during normal shift hours, when scheduled for early and late shifts, and asidentifiedfor on-call or as requested by management. Early/Late shifts andon-callcould berequired ofthe qualifiedTechnical Support Specialiststaff

  • Complete all daily tasks and projects

  • Track time daily

Expectations of the Role

  • Provide excellent customer service using the communication methodsdesignatedby Relativity

  • Flexible to work a9-hourMonday-Friday overnightshift from11pm-8amCST with a 1-hour meal break, on-call schedule, or othertime framesspecified by management

  • Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding

  • Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries

  • Meet identified goalsregardingcustomer service tech support metrics

  • Commitment to and consistent demonstration of core company values

Your Skills

  • Customer support experience

  • Customer-focused and ability to understand expectations

  • Direct experience supportingcustomers as a primary contact or lead using phone and email

  • Experience troubleshooting complex issues

  • SQL and Windows platform experience

  • Travel 10% of the time

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$54,000 and $80,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support

Apply