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Senior Computer Support Specialist Jobs in Rio Rancho, NM

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Senior Computer Support Specialist information

See Rio Rancho, NM salary details

$33.4K

$101.2K

$110.5K

How much do senior computer support specialist jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior computer support specialist in Rio Rancho, NM is $101,192.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,100.00 and $109,600.00 per year, depending on experience, location, and employer.

What is a senior computer support specialist?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.

How does a senior computer support specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as a senior computer support specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How much does a senior computer support specialist make per hour?

A senior computer support specialist typically earns between $25 and $40 per hour, depending on experience, certifications, and geographic location. They often work in technical support roles requiring strong troubleshooting skills and familiarity with hardware and software systems.

What are the most commonly searched types of Computer Support Specialist jobs in Rio Rancho, NM?

The most popular types of Computer Support Specialist jobs in Rio Rancho, NM are:

What are popular job titles related to Senior Computer Support Specialist jobs in Rio Rancho, NM?

For Senior Computer Support Specialist jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Senior Computer Support Specialist jobs in Rio Rancho, NM look for?

The top searched job categories for Senior Computer Support Specialist jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Senior Computer Support Specialist jobs?

Cities near Rio Rancho, NM with the most Senior Computer Support Specialist job openings:

Senior Computer Support Specialist jobs near you
Infographic showing various Senior Computer Support Specialist job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $101,192 per year, or $48.6 per hour.

IT Support Specialist- JNWC (TS/SCI)

Aegis Aerospace, Inc.

Kirtland Air Force Base, NM • On-site

Full-time

Posted 16 days ago

Job description

IT Support Specialist – JNWC (TS/SCI)
Location: Kirtland Air Force Base, Albuquerque, NM
Work Arrangement: On-Site
Employment Type: Full-Time
Clearance Required: Active TS/SCI
Position Overview
Aegis Aerospace is seeking an experienced IT Support Specialist to support the Joint Navigation Warfare Center (JNWC) at Kirtland Air Force Base in Albuquerque, New Mexico.
The JNWC supports the Department of Defense’s navigation warfare (NAVWAR) mission and efforts to ensure U.S. positioning, navigation, and timing (PNT) superiority. As part of the JNWC team, you will provide hands-on information technology support for the systems, equipment, and infrastructure used to enable critical operational and mission requirements.
This position supports a broad IT environment encompassing end-user hardware and software, network infrastructure, communications systems, audiovisual technologies, mobile devices, and related facility IT systems. The ideal candidate is comfortable troubleshooting across multiple technologies, working directly with users, maintaining accurate IT asset information, and supporting operations within a classified government environment.
Responsibilities
  • Provide technical support for end-user hardware including laptops, printers, tablets, mobile devices, copiers, and associated peripherals.
  • Support commercial off-the-shelf (COTS), government off-the-shelf (GOTS), web-based, and other approved software applications.
  • Troubleshoot and support network infrastructure and connectivity issues involving routers, switches, end-user devices, site infrastructure, and other IT equipment.
  • Support Voice over Internet Protocol (VoIP), video teleconferencing (VTC), audiovisual display systems, wireless technologies, analog systems, duress alarms, and related communications equipment.
  • Schedule and coordinate desk-side support for software installations, upgrades, hardware replacements, and hardware or software break/fix activities.
  • Configure and deploy new end-user equipment including laptops, mobile devices, printers, copiers, VTC systems, VoIP phones, and other peripherals.
  • Investigate, diagnose, and resolve connectivity and technical issues affecting users, equipment, or site infrastructure.
  • Coordinate on-site break/fix activities with hardware maintenance providers and other technical vendors.
  • Provide after-hours technical support when required to meet mission needs.
  • Maintain accurate IT infrastructure and asset inventory information.
  • Conduct regularly scheduled inventories of IT cabinets, network equipment, and associated infrastructure.
  • Maintain and update equipment photographs, technical drawings, inventory records, and asset information.
  • Participate in facility construction and modification planning by identifying and documenting IT infrastructure and technical requirements.
  • Recommend improvements to customer support and IT processes through evaluation of new technologies, tools, and support practices.
  • Work with government personnel, technical teams, vendors, and other stakeholders to identify and resolve IT support requirements.
  • Support the integration of C4, cyber, and cyberspace capabilities into JNWC strategic and operational objectives as required.
Required Qualifications
  • Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related technical field.
  • Minimum of 5 years of relevant professional IT support, systems support, network support, or related technical experience.
  • Must be a US Citizen.
  • Active Top Secret clearance with current eligibility for access to Sensitive Compartmented Information (TS/SCI).
  • Hands-on experience supporting end-user computing devices, peripherals, software, and network-connected equipment.
  • Experience troubleshooting hardware, software, network connectivity, and end-user technical issues
  • Experience configuring and deploying computers, mobile devices, printers, phones, and other IT equipment.
  • Ability to document technical issues, asset information, configurations, and support activities accurately.
  • Strong customer service, troubleshooting, communication, and organizational skills.
  • Ability to operate effectively within a classified Department of Defense or government environment.
Preferred Qualifications
  • Experience providing Information Assurance Technician support within a large government, defense, or federal consulting environment.
  • Current IAT Level II certification such as CompTIA Security+, CompTIA CySA+, EC-Council Certified Network Defender (CND), or equivalent qualifying certification.
  • Experience supporting DoD IT environments, military installations, or classified networks.
  • Experience with VoIP, VTC, audiovisual systems, routers, switches, wireless technologies, or related communications infrastructure.
  • Experience coordinating hardware maintenance, vendor support, equipment inventories, or IT infrastructure installations.
  • Experience supporting facility construction or renovation projects involving IT infrastructure requirements.
  • Knowledge of C4, cyber, cyberspace operations, NAVWAR, or positioning, navigation, and timing mission environments is a plus.
About Aegis Aerospace
We are a woman-owned space and technology company headquartered in Houston, TX. Our primary objective is to support the Department of Defense and NASA in achieving their missions to defend the security of our country, reach new heights and to discover the unknown. We employ some of the brightest, most experienced engineering and technology experts in the U.S.
To learn more about Aegis Aerospace, visit http://www.AegisAero.com
Aegis Aerospace is an Equal Opportunity Employer, including disability and protected veteran status.

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