Senior Computer Support Specialist Jobs in Rio Rancho, NM

Student Technical Specialist
Requisition ID
req37250
Working Title
Student Technical Specialist
Pay
$20.00 Hourly
Campus
Main - Albuquerque, NM
Department
IT Academic Technologies (321A)
Employment Type
Student Employment
Student Type
Status
Non-Exempt
Background Check Required
No
For Best Consideration Date
7/28/2026
Position Summary
Academic Technologies is seeking responsible, self-motivated students this unique role. Candidates must demonstrate leadership, initiative, and ability to provide support and training on a variety of AV and classroom technology to students, faculty, and staff in classrooms and computer labs across campus. Successful candidates will demonstrate excellent customer service skills and an interest in technology support, customer service, and teaching. This position also has shared supervisory responsibility of student technicians and a focus on the areas outlined below.
Must possess the ability to work independently, organize time efficiently, and to communicate professionally with faculty, staff, and students. Applicants should be able to take the initiative to solve problems on their own as well as request help as needed.
This role is designed for experienced student technicians who can work independently on complex technical issues while also supporting the technical development of other student staff.
Successful candidates will demonstrate strong technical problem-solving ability, attention to detail, and the ability to execute tasks with minimal supervision.
Duties and responsibilities include:
Provide advancedtechnical leadership:
Providing advancedtechnical guidance and leadership to student technicians.
Serving as atechnical escalation point for complex classroom AV and computing issues.
Taking the initiativeto identify, diagnose, and resolve technical and personnel-relatedissues.
Customercommunication and issue resolution:
Communicating clearlyand professionally with customers regarding ongoing classroomissues.
Providing statusupdates and explanations related to audiovisual systems and computersoftware.
Ensuring customerconcerns are addressed in a timely and effective manner.
Supporting projectsand operations:
Assisting withthe coordination and execution of special projects in computer classrooms andlabs.
Collaborating withother leads (site team and annex) to ensure project goals and timelines aremet.
Supporting day-to-dayoperational needs related to classroom and lab technologies.
Staff coachingand development, including:
Providing ongoingcoaching, mentorship, and technical support to student technicians.
Assisting withtraining, reinforcement and knowledge-sharing within the team
Promoting bestpractices for classroom and lab support.
Managingthe imaging of all new workstations, which entails the following:
Creatingand/or tracking the status of tickets for WSM.
Coordinatingwith staffand inventory lead about the appropriatetimeline for imaging.
Maintainingrecords of the laptops imaged and working closely with the Inventory lead,when imaging is conducted on a large- scale.
Maintainingclose communication with various IT teams.
Troubleshootingwhen the normal imaging process fails.
Providingtraining and imaging documentation to Site Team, annex leads andscons involved in re-imaging/imaging.
Coordinating ongoingsupport with staff, including:
PlanningWinter/Summer re-imaging.
Imagingand re-imaging during the semester based on department needs.
Improvingimaging/re-imaging procedures.
Podiumcomputer and laptop maintenance, which includes the following:
Keepinglaptops as updated as possible if they have not been in circulation for a longperiod of time.
TroubleshootingPCs and laptops with issues.
Supporting Site Teamoperations, which entails the following:
Assisting withlarge-scale imaging projects.
Crosstraining in different roles to fill in when necessary.
Supporting day-to-dayoperational needs related to classroom and lab technologies.
Minimum Qualifications
Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.
Preferred Qualifications
Minimum Qualifications:
Enrolled in a degree seeking program at UNM, enrolled atleast half-time (6 hours) at UNM for fall and spring semesters (audit hours donot count.).
1.) Minimum of one year experience as a student technician (SCON) in Academic Technologies or equivalent technical role
2.) Strong understanding of computer hardware, operating systems, and common software applications
3.) Demonstrated ability totroubleshoot technical issues independently
Preferred Qualifications:
1.) Experience with system imaging, deployment tools, or lab management environments
2.) Familiarity with Windows/Mac OS configuration and troubleshooting
3.) Experience working with ticketing systems (e.g., Help Desk systems)
4.) Basic networking knowledge (IP, connectivity, troubleshooting, etc.)
5.) Experience documenting technical processes or creating guides
6.) Experience mentoring or supporting peers in a technical environment
7.) Strong organizational and analytical skills
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Please include a copy of your most recent resume.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.