Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Join us and help shape the future of aerospace and defense. The following position is to join our ...
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Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Join us and help shape the future of aerospace and defense. The following position is to join our ...
New
Remote Help Desk Technician information
What is a remote help desk technician?
A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.
What are the key skills and qualifications needed to thrive as a remote help desk technician?
To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.
What are some typical challenges faced by remote help desk technicians, and how can they be managed?
Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.
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The most popular types of Help Desk Technician jobs in Puerto Rico are:
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For Remote Help Desk Technician jobs in Puerto Rico, the most frequently searched job titles are:
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The top searched job categories for Remote Help Desk Technician jobs in Puerto Rico are:
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Cities in Puerto Rico with the most Remote Help Desk Technician job openings:
Full-time
Medical, Life, Retirement
Posted 2 days ago
New
Key responsibilities
Provide advanced incident support and troubleshoot complex technical issues related to compliance labeling and O365 governance.
Use PowerShell scripts to troubleshoot issues pertaining to MIP/AIP/UL and collaborate with teams and vendors to ensure secure, compliant, and reliable data protection solutions.
Update knowledge base articles, document best practices, and track issues related to MIP/AIP/UL and related governance services.
Collins Aerospace rating
8.4
Based on 251 frontline employees who took The Breakroom Quiz
32nd of 72 rated aerospace companies
Job description
Date Posted:
2026-09-01Country:
United States of AmericaLocation:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1Position Role Type:
RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:
None/Not RequiredAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
We are seeking a Compliance Engineer Technician to join our team in Puerto Rico. This role will provide advanced incident support, troubleshoot complex technical issues, develop and leverage PowerShell scripting, and collaborate with cross-functional teams and vendors to ensure secure, compliant, and reliable data protection solutions. The ideal candidate combines strong technical troubleshooting skills with excellent communication and a solid understanding of data classification, networking, and Azure environments.
What You Will Do
- Level 2 to Level 4 incident support and leadership incident support associated with compliance labeling and O365 governance
- Update knowledge base articles and other documentation regarding labeling best practices, and RTX proprietary tools created to leverage Unified Labeling
- Troubleshoot Unified Labeling clients, and tools leveraging Unified Labeling
- Use PowerShell scripts to troubleshoot issues pertaining to MIP/AIP/UL
- Work with QA to ensure testing accurately measure the capabilities of products and services leveraging MIP/AIP/UL, Microsoft DLP, and O365 governance services
- Attending vendor meetings to support MIP/AIP/UL and the services and products that utilize it
- Track short and long term issues related to MIP/AIP/UL and related governance services
- This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.
Qualifications You Must Have
- Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.
- 2+ years of experience with hands-on troubleshooting and desktop support or similar.
- 2+ years of experience with Windows PowerShell scripting
- 2+ years of experience with Office 365
- 2+ years of experience with Service Now
- 2+ years of experience handling task tickets
- Experience with data classification and protection as well as networking (Switches, routers, firewalls, gateways)
Qualifications We Prefer
- Excellent verbal and written skills
- Experience with AvePoint Compliance Guardian
- Experience with Microsoft Government Community Cloud High (GCCH) environment
- Experience with MIP/AIP/UL on mobile devices
- Experience working with Azure Active Directory
What We Offer
Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms:
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About Collins Aerospace
Sourced by ZipRecruiter
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
Industry
Aviation
Company size
10,000+ Employees
Headquarters location
Charlotte, NC, US
Year founded
2018