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Summer Help Desk Technician Jobs in Puerto Rico (NOW HIRING)

CBX Global

PR · On-site

$30K - $35K/hr

Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these ...

K2 Staffing, LLC

PR

$17 - $19/hr

Summary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish) . A ...

General Investment LLC

PR · On-site

$19 - $25.75/hr

Provide customers with support and guidance regarding the functionalities of the PCI Portal, helping them understand and comply with security standards concerning payment card information handling.

Northbridge University

PR · On-site

Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day. The IT Service Desk Analyst I provides ...

Northbridge University

PR · On-site

Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day, and go visit a user the third day. The IT Service Desk Analyst I provides ...

Weil Group, Inc

PR

$19.75 - $25/hr

Work with the Service Desk, other PC Technicians and Senior Technicians to understand PC support ... Help desk: 3 years (Preferred) * Customer Service: 2 years (Preferred)

Weil Group, Inc.

Desktop Technician

Caguas, PR · On-site

$19.75 - $25/hr

Work with the Service Desk, other PC Technicians and Senior Technicians to understand PC support ... Help desk: 3 years (Preferred) * Customer Service: 2 years (Preferred)

Weil Group, Inc

Desktop Technician

Caguas, PR · On-site

$19.75 - $25/hr

Work with the Service Desk, other PC Technicians and Senior Technicians to understand PC support ... Help desk: 3 years (Preferred) * Customer Service: 2 years (Preferred)

Bella Group

IT Technician II

San Juan, PR

Descripcion breve de puesto: El IT Technician II esresponsable de garantizar el optimo ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignacion hasta la ...

Bella Group

IT Technician II

San Juan, PR · On-site

El IT Technician II es responsable de garantizar el óptimo funcionamiento de los sistemas, equipos ... Hacer uso del sistema de Help Desk para el proceso de todas sus tareas desde la asignación hasta ...

Liberty Latin America Communications, Inc.

PR · On-site

Provide remote technical support to inhouse and thirdparty field technicians for configuration ... help desk environment. A + & Network + certifications a plus. (preferred) CCNA preferred.a plus.

Liberty Latin America Communications, Inc.

PR

Provide remote technical support to inhouse and thirdparty field technicians for configuration ... help desk environment. A + & Network + certifications a plus. (preferred) CCNA preferred.a plus.

Column Technical Services

PR

$14.25 - $19.50/hr

Perform PC swaps for users, including imaging, setup, data transfer, and desk setup. * Troubleshoot ... Utilize and maintain ticketing and task management tools. * Assist the Helpdesk team with ...

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Summer Help Desk Technician information

What is a Summer Help Desk Technician job?

A Summer Help Desk Technician is a seasonal IT support role responsible for assisting users with technical issues, troubleshooting hardware and software problems, and maintaining IT systems. They typically provide phone, email, or in-person support to employees or customers, ensuring smooth operation of computers, networks, and applications. This position is ideal for students or individuals looking to gain hands-on experience in IT support. Responsibilities may also include setting up new devices, managing user accounts, and documenting technical issues and solutions. Strong communication, problem-solving, and customer service skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Summer Help Desk Technician position, and why are they important?

To excel as a Summer Help Desk Technician, you need a solid grasp of basic computer hardware and software troubleshooting, and typically some coursework or experience in IT or related fields. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and MacOS is commonly required, and entry-level certifications such as CompTIA A+ can be beneficial. Strong customer service, clear communication, and the ability to stay calm under pressure are crucial soft skills. These abilities enable effective resolution of user issues and ensure a positive experience for both end-users and support teams in a dynamic help desk environment.

What are the typical responsibilities of a Summer Help Desk Technician?

As a Summer Help Desk Technician, you’ll be responsible for providing first-level technical support to employees or customers, which often includes resolving hardware and software issues, guiding users through troubleshooting steps, and documenting support requests. You’ll frequently communicate by phone, email, or chat, and may use ticketing systems to track and prioritize problems. During your day, you might reset passwords, assist with software installations, or escalate complex issues to higher-level IT staff. This role offers valuable hands-on experience in an IT support environment and the opportunity to collaborate with experienced IT professionals.
More about Summer Help Desk Technician jobs
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Summer Help Desk Technician jobs near you

MIS - Help Desk Technician

CBX Global

On-site

$30K - $35K/hr

Full-time

Posted 21 days ago

Job description

Description:

  • Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these requests by utilizing clarifying and funneling questions to pinpoint the correct response method to each employee help desk submission. Using the technician’s skill base, they will listen, ask questions, and provide resolution for the employee’s concerns in a professional business manner.

Job Summary:

  • Performs intake activities related to the support of end-users.
  • Documents problems they are experiencing and gathers information necessary for problem resolution.
  • Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
  • Follows established methodologies or procedures to determine end-user problems and provide a solution.
  • May interact with production services, Network & Security team, Server team, and/or applications development to restore service and/or identify and correct core problem.
  • Escalates complex, non-routine issues to more experienced teammates.
  • Works within standard guidelines. Makes decisions within guidelines.
  • Work environment is normally in an office setting

Minimum Requirements:

  • High school diploma and 2 years of end-user support experience or equivalent combination of education and work experience.
  • Hand on Experience on Windows PC environment
  • Must be fluent in English and Spanish languages
  • Reliable personal transportation required

Preferred Requirements:

  • Associate's or technical degree and 3 years of work experience in IT
  • Customer service experience
  • Knowledge of the following
    • Windows Servers 2012, 2016, 2019
    • Microsoft Active Directory
    • Basic networking protocols
    • Physical cables patching knowledge - Phone and LAN cables
    • CCTV
    • VoIP